A
Call Intelligence
Pandi with Nivitha — Jan 28, 2026 12:47
Deal Lost
Warm
Call History
6 attemptsRep Performance
7.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Pandi. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Pandi.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Previous lead)
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
27% into call
Pitch Approach
Reference to previous interest
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:21 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
9
Rep Words / Customer Words
48 / 24
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Out of station / Busy
Naan vandhu out of station irukkiren. Oru rendu weeks kazhichu vandhaa varum.
|
time | Customer | Yes | agreement and deferral | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Reference to a previous discussion. |
Key Moments
100:10
Customer's Deferral
The customer clarifies he is out of station for 2 weeks, setting the timeline for the next sales attempt.
Trust Signals
1
Customer asks for the agent's name to establish identity.
Resistance Signals
1
Immediate deferral due to being out of station.
Topics Discussed
IO 360 Program
Travel/Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to greeting. |
| Mid-call | 2 | neutral | States unavailability due to travel. |
| Closing | 3 | positive | Agrees to follow up later. |
Call Transcript
Click to expand
Speaker 0
0.01s
Sollunga.
Speaker 1
0.81s
Aa hello sir.
Speaker 1
1.89s
Good afternoon, this is Nivitha from IO sir. This is Pandi.
Speaker 0
4.95s
Aa sollunga.
Speaker 1
6.63s
Aa sir, already namma IO three sixty program pathi pechittirunnoolle sir?
Speaker 0
10.23s
Unga peru enna Madam? Naan vandhu out of station irukkiren. Oru rendu weeks kazhichu vandhaa varum.
Speaker 1
14.37s
Ya sure sir neenga free aayittu eppavum connect pannunga okayva.
Speaker 0
18.55s
Kandippaga.
Speaker 1
19.77s
Yes okay sir, thank you sir, have a good day.