A
Call Intelligence
Pandi Parameswaran with Nivitha — Jan 23, 2026 16:42
Deal Lost
Warm
Call History
6 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
11:24 (684s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
1142 / 384
Rep Longest Monologue
142s
Customer Longest Monologue
22s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price comparison
Aarokkiyamnu sollittu there is something oru aaru aayiram per pair irukkum
|
price | Customer | Yes | value stacking | Good |
|
Supplement cost
Supplement irundhomna adhu additional aaguduma?
|
price | Customer | Yes | transparency | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | 75000.00 | Interested | Comprehensive one-day program at MRC Nagar. |
| aiwo 181 blood test | Rep | -- | Neutral | Blood test component of the larger package. |
Key Moments
400:50
Customer mentions Siva's videos
Establishes high brand trust and source of lead.
03:22
DEXA Scan Explanation
Agent successfully differentiates the product from the customer's usual 6k test.
05:36
Price Reveal (75,000 INR)
Critical moment where customer compares value to cost; customer remains engaged.
10:45
Commitment to review reports
Solidifies the next step in the sales funnel.
Discovery Questions
3
Q1
neengal engirundhu pesureengannu therinjukkalaamaa?
Q2
your age sir?
Q3
health checkups edhuna pannirukkeengala recently?
Trust Signals
3
Sharing personal age and location
Mentioning specific competitors used
Asking about the dietician's methodology
Enthusiasm Signals
2
I prefer direct consultation
Kandippa kandippa (Sure, sure)
Resistance Signals
1
Questioning the price difference between packages
Confusion Signals
1
Clarifying if supplements are included in the price
Topics Discussed
IO 360 Package
DEXA Scan
Gut Microbiome
Food Intolerance
Amino Acid Test
Dietician Consultation
Pricing
Logistics at MRC Nagar
Leela Palace Catering
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting and identity confirmation. |
| Discovery | 2 | neutral | Customer actively explains his health routine and interest in Aiwo. |
| Pitch | 3 | neutral | Customer asks detailed questions about DEXA and Gut Microbiome. |
| Closing | 4 | positive | Agrees to review reports and call back. |
Call Transcript
Click to expand
Speaker 0
0.21s
Hello
Speaker 0
1.53s
Aa hi sir, ithu Pandi.
Speaker 1
3.61s
Hello
Speaker 0
5.49s
Hello.
Speaker 1
6.41s
Hello
Speaker 0
7.73s
Hello sir, kekkudha?
Speaker 1
9.97s
Hello
Speaker 0
12.77s
Hello.
Speaker 1
14.67s
Aa, okay.
Speaker 0
15.81s
Aa ketkudhu sir, ungalukku ketkudha?
Speaker 1
18.03s
Kekkuthu.
Speaker 0
18.61s
Aa, this Nivedha padam vaangivom sir.
Speaker 1
21.37s
Aa, enakku paathaa vachchu Kandy paramaichchu.
Speaker 0
23.23s
Aa hi sir, so neengal engirundhu pesureengannu therinjukkalaamaa sir, which car?
Speaker 1
27.45s
NIT naanga nadakkirathu.
Speaker 0
28.69s
T Nagar dhaan okay okay sir your age sir.
Speaker 1
33.21s
Age naangu.
Speaker 0
34.55s
Okay sir, so good, so neenga maasam health checkup pathi kettuttu irundheengala sir? So idhukkaga edhuna blood test illa edhuna health checkups edhuna pannirukkeengala recently?
Speaker 1
43.85s
Naan annually pannuvaen, actually around January-la pannuvaen, with thyroid card Aarogyathula pannuvaen.
Speaker 0
49.29s
Okay sir.
Speaker 1
50.89s
So recently Siva-voda indha videos-laam paathuttu then I looked into Aiva.
Speaker 0
57.83s
Okay sir.
Speaker 1
58.39s
Eppadi irukkum andha program irukkum? Enna maadhiri test? Test mudinja udane adhoda mudinjathaa? Illa vandhu test includes the diet andha maadhiri suggestionslaam irukkuma? Adhu ennendhu eduthuttu irukkum.
Speaker 0
68.77s
Ya.
Speaker 0
70.37s
Ya sir actually idhula paatheenganna.
Speaker 1
71.03s
Actually idhula paatheenganna
Speaker 0
73.05s
Ya ya sir.
Speaker 1
73.61s
Okay kolla
Speaker 0
75.77s
So I can talk in Tamil right?
Speaker 1
77.97s
Aamaa Tamil comfortable-aa? Ya ya okay.
Speaker 0
79.17s
Ya ya okay sir, so idhula paatheenganna IO three sixty-nu oru package irukku sir, it's a one day program, so neenga Chennaiyil dhaan irukkeenga okay-va? So neenga MRC Nagar namma country-kku vara maadhiri irukkum, okay, program vandhu morning ettu to evening naangu varaikkum ungalukku irukkum, program-la paatheenganna ennenna diagnostics package irukkumna.
Speaker 0
97.43s
IO one eighty one sollittu blood test sir okay food intolerance blood test irukkum amino acid blood test irukkum okayva.
Speaker 0
105.23s
Indha IO one eighty one-la paatheenganna kidney functioning, liver functioning, cardiac wrist markers, tumor panels, steroid panels, STD panels, maximum labs veliya cover pannadha omega panels, idhu maadhiri ellame ungalukku cover aayidum.
Speaker 1
118.09s
Okay.
Speaker 0
118.37s
Okava idhu vandhu onnooru aindhu bio markers irukkum idhula.
Speaker 1
121.47s
Sari.
Speaker 0
122.03s
Adhellam vandhu indha food intolerance dhaan sir, adhu vandhu namma food eduthuppomla, endha food namakku othukkaadhunnu therinjikkiradhukkaaga dhaan indha food intolerance sir, nearly irandu aayirathu aayirathu food vandhu ungalukku vandhu check pannuvaanga blood testla okayva.
Speaker 0
136.77s
Idhu food intolerances, amino acids, amino acid vandhu vayithula namakku amino acid evvalavu thevaindhadhu adhu namakku correct-aa irukkaa appadinnu check pannradhukkaaga amino acid test.
Speaker 0
145.69s
Idhu moonulayum blood test, idhu illama ungalukku stool test irukkum, gut microbiome test. Gut microbiome test paatheenganna vayithula evvalavu nalla bacteria irukku, ketta bacteria irukku.
Speaker 0
157.27s
Idhudhaan gut microbiome test, maximum people-kku vandhu bloated issues irukkum illa vayiru upasama irukkum, saappitta oru sila oru sila otthukkaadhu, idhu namakku edhunaalum theriyaadhu, okay-va? So gut related-aa ennenna issues irukkunnu therinjukkaradhukku gut microbiome test sir.
Speaker 1
166.85s
So gut related
Speaker 0
172.21s
Okay, idhu illama idhu vandhu full blood related screening tool, urine analysis irukkum ungalukku. Okay, idhu illama ungalukku ECG irukkum, Echo, chest X-ray irukkum, Dexa scan. Generally ECG, Echo ellam ungalukku adhukku dhaan idea irukkum. Dexa scan eduthirukkeengala idhukku munnadi?
Speaker 1
190.13s
Illa idhula naan basic thaan irukken basic thaan vandhu.
Speaker 0
190.79s
Aa breakfast
Speaker 1
194.79s
Aarokkiyamnu sollittu there is something oru aaru aayiram per pair irukkum, so adhudhaan easy eduppaai usually so.
Speaker 0
200.21s
Aa
Speaker 0
202.05s
Okay sir, DEXA scan paartheenganna namma bone-oda density evvalavu irukku, eppadi irukkunnu therinjukkirathu dhaan DEXA scan. Main purpose vandhu bone vandhu fragile-aa irukkaa? Ippa suppose namma keezha vizharomna, oru silarkku vandhu normal-aa onnum aagaadhu, oru silarkku vandhu romba fragile-aa irukkum.
Speaker 0
217.49s
Dakkan vandhu konjam break aagum, oru air crack-um adhu maadhiri aayidum, so andha bone density eppadi irukku appadinnu therinjukkalaam. Plus visceral fat, enna organ-ai suthi evlo fat irukku? Generally organ suthi fat niraiya irukkakoodaadhu, so appadi organ suthi enna fat irukku evlo irukkunnu therinjukkaradhukkaaga Dexa scan. Body-la muscle jaasthiyaa irukkaa, fat jaasthiyaa irukkaa? Idhu moonudhaiyum namma clear picture-aa koduthurrom Dexa scan.
Speaker 0
240.57s
Okay.
Speaker 1
241.17s
Sari.
Speaker 0
242.07s
Aa idhu ellame physiotherapy services undu, USG abdomen undu sir, TT idhu ellame oru complete package-aa vandhurum. So idhu mudichuttu at the end of the day ungalukku doctor consultation irukkum. Based on your report ungalukku vandhu dietician consultation irukkum sir. So idhudhaan one day program ungalukku. So complete ungaloda health screening-aa idhu irukkum sir.
Speaker 1
263.49s
Okay.
Speaker 0
264.33s
One second.
Speaker 0
267.03s
Hello, ippa kekkudha?
Speaker 1
268.85s
Kaikkudhu sollunga.
Speaker 0
269.99s
So idhu vandhu complete picture-a ungalukku koduthurum, indha diagnostics base panni ungalukku enna kind of health lifestyle changes pannalaam, enna modifications pannalaam, food-la enna changes pannalaam, illa enna kind of exercise pannalaam, muscle exercise pannanum appadindradhu doctors recommend pannuvaanga with moondru months of follow-up sir.
Speaker 0
290.07s
So diet chart pottu kuduthuruvanga, so idhu vandhu indha main thing is consistency, namma consistency-aa follow pannalainna kandippaa changes irukkum, they will recommend your supplements also.
Speaker 0
300.23s
So food changes irukkum ungalukku, suppose if they have any issue for some clients, avangalukku adhukku etha maadhiri supplements irukkum, tablets recommend pannuvanga, along with more observation-ku supplements recommend panniduvanga avanga.
Speaker 0
313.97s
So this is the overall package sir.
Speaker 0
319.97s
So any queries or else women can we plan the test? Eppa plan pannalaamnu sollunga, we can organize for the test.
Speaker 1
327.73s
Okay, indha full test-ukku enna? Indha full test plus doctor consultation, consulting adhu vandhu enna? Adhu follow up evvalavu naal pogum? Adhu adhu enna price varum adhukku?
Speaker 0
336.73s
Aa ungalukku vandhu ezhubathi aindhu aayiram varum sir, so morning breakfast and afternoon lunch vandhu ungalukku Leela Palace-la irukkum, near by Leela Palace dhaan engaloda center irukku.
Speaker 1
347.27s
Sari.
Speaker 0
347.99s
Okay, so idhu ellame serthu ezhubathi aindhu vandhu varum ungalukku, moondru months follow up irukkum, ungalukku doctor consultation and dietician consultation sir.
Speaker 1
356.31s
Adhu three months follow up and consider irukkum. Yes sir. Supplement irundhomna adhu additional aaguduma? Yes sir supplement.
Speaker 0
360.71s
Supplement is additional sir.
Speaker 1
363.31s
Okay, namma jaldi follow up pannuvom.
Speaker 0
365.17s
Yes sir, so full whole body diagnostics with consultation, the charges sir and you will have a breakfast and lunch and Spectra. Hmm, Leela Palace-la adhu mattum enna niravagiradhunaala namakku ange food-laam provide pannanum, yenna some people from veliya irundhu varravangalaam anga food eduthuppaangalla sir.
Speaker 0
383.93s
Ippa neenga Chennaiyila irukkeenga, naanga enna pannuvomna basically we will organize blood test earlier because 181 blood test-la oru moondru irandu days aagum namakku report generate aagurathukku okay, so andha reports oru moondru days before-aa eduthuttom namma appadinna neenga doctor consultation varumbodhu we can plan the.
Speaker 0
402.45s
We can plan accordingly, namma andha idhoda reports-odave vachu namma vandhu doctor consultation plan pannikkalaam. Suppose if you are coming illa naan angaye vandhu eduthukkiren appadinna, neenga vandhu innoru naal doctor consultation varadhunaalum okay, illa you can make it as a online consultation.
Speaker 0
418.09s
Okay.
Speaker 1
418.11s
Okay
Speaker 1
420.05s
Ippo indha nootru aindhu-kkum moondru aindhu-kkum indha nootru aindhu plus ippa neenga sonna adult test ellaam naan website-layum paathuttu thaan irukken, so adhudhaan adhudhaan difference illaiya? Adhudhaan yes sir nootru aindhu-kkum.
Speaker 0
427.81s
Aa
Speaker 0
430.11s
Aa yes sir, onnooru enbadhu-ndradhu verum ungalukku blood test mattum varudhu sir. Adhula ungalukku doctor consultation varum, dietician consultation undu. So moonnooru enbadhu-ndradhu complete health picture-aa ungalukku diagnostic ellame serndhu varum.
Speaker 1
443.59s
Okay, ippo onnu aindhu onnaiyum doctor consultation and follow ups vandhu adhu oru timaa illa adhu vandhu moonu month continue aagumaa?
Speaker 0
451.31s
Aa, doctor consultation mudinjidhu sir moonru months-ku ungalukku.
Speaker 1
455.25s
Punyati only irukku. Ssar.
Speaker 0
456.23s
Yes sir irukku, so naangal edhukkaaga better choice vandhu naangal three sixty solluvomna idhu complete-aa ungalukku vandhu ella kind of health diagnostics-um vandhurudhu illa? ECG-kkum just oru blood test idhuvum blood test-um ungalukku better dhaan.
Speaker 0
470.19s
Ungalukku venumna suppose complete body diagnostic venum appadinna neenga moondru aaru package vandhu eduthukkalaam, it will be better.
Speaker 1
477.49s
Okay.
Speaker 1
478.83s
Adhe maadhiri ippo dietician vandhu ippo vandhu feel-oda indha paleo diet andha maadhiri diet idhellam maathuraanga, ippo namma dietician vandhu enna maadhiri suggestion kuduppaanga suppose namma test-ellam eduthu mudichomna?
Speaker 0
489.69s
Sir it's purely based on your reports sir, ungaloda reports eppadi base panni dhaan vandhu dietician ungalukku vandhu diet chart koduppaanga. It's like ippa neenga solreengala oru paleo diet or else vandhu oru intermittent fasting irukka solraanganna it's very random. Neenga adhu oru Insta-la Insta-la paakkureenga illa oru normal oru YouTube-la paathaa kooda ungalukku paleo diet-na ennannu theriyum intermittent fasting. Aana yaar intermittent fasting irukkanumnu onnu irukkulla sir?
Speaker 1
490.03s
Purely based on.
Speaker 0
512.97s
Puriyudhungala? Ippa yaar venaalum ippa enakku irukka body-oda condition ungalukku irukkaadhu, okay? Age-aa irukkattum, indha age-ukkunnu particular-aa yaarume recommend panna maattaanga. So, dietician inga dhaan vandhu namakku vary aagum. Ungaloda reports eppadi irukku? Ungaloda health condition eppadi irukkunnu base panni, if you are healthy, if you are into fitness, ungalukku vandhu health neenga nallaa iruppeenga, correct-aa?
Speaker 0
532.63s
So some people they will be having some habits, edho oru habit irukku illa regular nalla normal-aa endha habit-ume illa, but junk food saappiduraanganna they will be little obese, so avangalukku adhukku etha maadhiri vandhu dietician vandhu recommend pannuvaanga, so it differs.
Speaker 0
547.37s
Idhudhaan particularly paleo diet irukka, intermittent fasting irukkaannu illaama enna food avangalukku enna suitable-aa irukkum appadindradha dhaan avanga solluvaanga sir.
Speaker 0
556.53s
So that avangalukku romba adhu beneficial-aa irukkum, random-aa oru diet-unnu sollalaama idhu maadhiri sollumbodhu it will be like avangalukku andha absorption-um jaasthiyaa irukkum, it will be more beneficial.
Speaker 1
566.69s
Okay.
Speaker 0
568.89s
Saringa Sir.
Speaker 0
570.99s
So enikku varum.
Speaker 1
571.29s
Ani
Speaker 1
573.07s
So idhudhaan idhudhaan procedure, so nootru enbadhu ondru eduthuttu namma blood test eduthuttu oru naangu aindhu days nerukku consulting irukkum, so idhellam adha pannittu appuram meedhi ellam oru naal vandhu doctor control panna maadhiri irukkanum.
Speaker 0
583.37s
Aa yes
Speaker 1
583.65s
Illa onnu aindhu onnu poradha irundha onnu aindhu onnu vandhu eduthuttu oru aindhu days kazhichu online consultingnaalum sari illa anga namma center onnu aindhu onnukku namma centerukku vandhuthaan blood test kudukkuraom. No sir veetlaye home collection.
Speaker 0
591.59s
No sir veetlaye home collection irukku sir.
Speaker 1
594.63s
Home collection panniduveenga, naan thiruppi consulting-ku anga center-ku vandha better-aa irukkumnu ninaippeenga.
Speaker 0
599.11s
Aa ya direct consultation will be more better, ungalukku enna queries irundhaalum ya ippa suppose vara mudiyaadhavanga that's not an issue, if avanga oru Coimbatore-la irukkaanga Salem-la irukkaanganna some people from Bengaluru also they can't come, idhukkaaga namma doctor consultation varanumaannuvaanga, avangalukkum online consultation, if you are nearby neenga varalaam appadinnu podhu direct consultation-la ungalukku innum konjam oru idhu varumla sir, namma direct-aa oru doctor-a paarthu pesumbodhu ungalukku ennenna queries irukko ellame sollalaamla.
Speaker 1
602.13s
Karidundallo.
Speaker 0
624.25s
Face to face irukkumbodhu.
Speaker 1
626.75s
Aamaa.
Speaker 0
627.81s
So I prefer neenga vandhu direct consultation thaan innum konjam bettera irukkum ungalukku.
Speaker 0
634.41s
Mm
Speaker 1
635.21s
Okay, so naan thaan indha video paatha appuram website paatha appuram idhaan first call ungalitta panren, so naan adhu oru plan pannittu naan date ungalitta call panni thiruppi date vaangiduvom.
Speaker 0
636.79s
Okay.
Speaker 0
645.11s
Ya sure sir, naan enna panren ungalukku aindhu onbadhu sample report anuppuren, koodave moondru aindhu aindhu-la ennellam programs cover aagum-ndradha ungalukku share panni viduren. Okay-va? Just have a look, eppadi ungalukku reports irukkundradhu oru idea varum. Aindhu aindhu onbadhu gut microbiome, andha DEXA, idhu ellame oru idea kidaikkum. Neenga ungalukku eppo venumnaalum enakku call back pannunga, I am ready to help you sir.
Speaker 1
665.29s
Kandippaanga kandippaanga.
Speaker 0
666.29s
Your good name sir?
Speaker 1
668.51s
My name is Pandi Parameswaran.
Speaker 0
669.71s
Appa aunty this is Nivedha sir just save this number okay enna queries irundhaalum enakku call back pannunga okay.
Speaker 1
675.81s
Kandippa kandippa.
Speaker 0
676.77s
So enidhu queries?
Speaker 1
679.51s
Illa illa.
Speaker 0
680.67s
Okay thank you sir have a good day.
Speaker 1
683.25s
Ippadi.
Speaker 0
683.93s
Bye sir.