A
Call Intelligence
None with Nivitha — Feb 20, 2026 11:25
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:11 (11s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
8
Rep Words / Customer Words
11 / 14
Rep Longest Monologue
2s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Internal Conflict
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already in contact with another rep
naan already oruthar kitta pesiren.
|
internal conflict | Customer | Yes | acceptance | Good |
Key Moments
100:06
Customer Rejection
Customer reveals they are already speaking to another agent (likely Bharath, based on CRM logs), making this call redundant.
Resistance Signals
1
naan already oruthar kitta pesiren
Topics Discussed
Identity verification
Existing contact status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer answers and asks who is calling. |
| rejection | 2 | neutral | Customer states they are already talking to someone else and ends the call. |
Call Transcript
Click to expand
Speaker 1
0.79s
Hello.
Speaker 0
1.49s
Hello
Speaker 1
2.67s
Aa sollunga.
Speaker 0
3.59s
so this is neta from iwo.
Speaker 1
6.21s
aa sollunga madam. naan already oruthar kitta pesiren.
Speaker 0
8.61s
okay sir okay.
Speaker 1
10.17s
Okay.
Speaker 0
10.59s
Thanks. Bye.