A
Call Intelligence
Praveen with Nivitha — Feb 14, 2026 11:33
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Praveen. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
80% into call
Pitch Approach
Company-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:46 (47s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
68 / 32
Rep Longest Monologue
11s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Time
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of clarity/Communication barrier
vaat aar yu seying? vaat aar yu seying? sey kliyarli no.
|
communication | Customer | Yes | clarification | Average |
|
Busy/Time constraint
oh call me afternoon. call me like in a evening or something. four o'clock.
|
time | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health related services | Rep | -- | Interested | General inquiry follow-up |
Key Moments
200:31
Customer confusion
The customer cannot understand the agent, leading to a breakdown in the pitch and a request to move the call.
00:42
Callback request
Customer sets a hard boundary for a later time, ending the current sales opportunity.
Discovery Questions
1
Q1
you have really doing your health consider like only when the health issues arise right?
Resistance Signals
2
Lack of clarity in communication
Requesting callback immediately
Confusion Signals
2
vaat aar yu seying?
sey kliyarli no
Topics Discussed
Form inquiry
Health checkup frequency
AIWO brand identification
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Answers the call normally. |
| Discovery | 2 | negative | Struggles to understand the agent's speech ('vaat aar yu seying?'). |
| Closing | 3 | neutral | Politely asks for a callback later. |
Call Transcript
Click to expand
Speaker 1
0.01s
okay sir.
Speaker 0
0.99s
Hello.
Speaker 0
2.25s
I'll just tell you.
Speaker 1
2.93s
Hello. Hello.
Speaker 0
5.41s
Hello.
Speaker 0
6.45s
Athu snehithathu from Ivo.
Speaker 1
10.09s
Sorry.
Speaker 0
11.09s
dis is meetha from ivo health sir.
Speaker 1
14.75s
Okay.
Speaker 0
15.43s
wilson enquiry regarding high health related services.
Speaker 0
20.61s
and you have mentioned the in the form like you have really doing your health consider like.
Speaker 0
27.95s
only when the health issues arise right. ya fill the form.
Speaker 1
31.61s
vaat aar yu seying? vaat aar yu seying? sey kliyarli no.
Speaker 0
35.75s
Sorry sir.
Speaker 1
36.41s
I O means
Speaker 0
37.65s
A I W O it's a peltra center sir.
Speaker 1
42.13s
oh call me afternoon. call me like in a evening or something. four o'clock.