A
Call Intelligence
None with Nivitha — Feb 11, 2026 12:36
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:20 (20s)
Primary Language
English
Code Switching
None
Total Speaker Turns
8
Rep Words / Customer Words
42 / 10
Rep Longest Monologue
11s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| order support assistance | Rep | -- | Neutral | Referencing the reason for the call/enquiry. |
Key Moments
200:03
Agent Introduction
Identifies the company (IO) and the purpose of the call.
00:17
Discovery Attempt
Agent tries to elicit the customer's concern, but the call terminates shortly after.
Discovery Questions
1
Q1
I just wanted to know your concern.
Resistance Signals
2
Minimal verbal response
Short duration
Confusion Signals
1
Is this I am?
Topics Discussed
Order support
Enquiry follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call but provides no information. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello
Speaker 0
1.37s
Hello.
Speaker 0
3.43s
Hi sir this is Nivita from IO.
Speaker 1
5.97s
sir visiting enquiry for order support assistance.
Speaker 0
7.29s
Is this I am?
Speaker 0
11.73s
So visit an enquiry for order support assistance.
Speaker 0
15.69s
Hmm.
Speaker 1
17.77s
like you you said. I just wanted to know your concern.
Speaker 0
18.75s
just wanted to know your concern.