A
Call Intelligence
None with Nivitha — Feb 20, 2026 12:40
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
7.0/10
Conversion Probability
70.0%
Personalization
5.0/10
Technical Quality
1.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
75% into call
Pitch Approach
Information First
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:42 (42s)
Primary Language
English
Code Switching
None
Total Speaker Turns
14
Rep Words / Customer Words
62 / 84
Rep Longest Monologue
7s
Customer Longest Monologue
13s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health related checkup | Rep | -- | Neutral | Initial inquiry reference |
Key Moments
300:11
Customer's Longevity Research
Customer reveals he is highly informed and views the brand as a leader, making him a high-intent lead.
00:24
Differentiation Question
Customer asks for the specific value proposition vs. traditional diagnostics; a critical sales opportunity.
00:32
Catalog Deferral
Rep chooses to send material rather than engaging in the technical discussion immediately.
Discovery Questions
1
Q1
do you have any specific health concern or any health concern?
Trust Signals
2
Customer stated: 'you guys comes in the top in India'
Customer proactively asked for the USP/differentiation
Enthusiasm Signals
1
Customer did independent research on longevity
Topics Discussed
Health checkup inquiry
Longevity research
Brand reputation
Diagnostic vs. Preventive approach
Catalog sharing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Discovery | 2 | positive | Sharing research about longevity and praising the brand's reputation. |
| Closing | 3 | neutral | Agrees to receive catalog and follow-up call. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello?
Speaker 0
0.73s
Hello ya.
Speaker 1
1.59s
so this is nivitha from i o health.
Speaker 0
3.89s
oke.
Speaker 1
4.59s
There is a new inquiry for a health related checkup.
Speaker 0
7.59s
Okay.
Speaker 1
8.23s
I just wanted to know do you have any specific health concern or any health concern?
Speaker 0
11.65s
No, I don't have any concern. I'm absolutely all right. I just want to know what is the thing that like I did some research about longevity in the internet and you guys comes in the top in India.
Speaker 1
24.29s
Okay sir.
Speaker 0
24.55s
So I just want to know how you guys differ from the regular, you know, diagnostic way of like finding a disease and things like that.
Speaker 1
32.11s
Yeah, and I'll share your catalog firstly. Just have a look. We'll connect through a call shortly, okay?
Speaker 0
37.59s
Yeah.
Speaker 1
38.23s
Okay sir. Ya sure sir. Have a good day.
Speaker 0
38.47s
And we know what's up.
Speaker 0
41.45s
YouTube, bye.