A
Call Intelligence
Saraswati Prabhu with Nivitha — Feb 20, 2026 12:40
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Saraswati Prabhu.
Low Performance: Nivitha
Nivitha scored 0.0/10 on call with Saraswati Prabhu. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Saraswati Prabhu. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
unknown
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
greeting
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:04 (5s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
1
Rep Words / Customer Words
0 / 5
Rep Longest Monologue
0s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:00
Customer Identification
The customer confirms her identity as Saraswati Prabhu before the call ends.
Topics Discussed
Identity Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer simply stated their name. |
Call Transcript
Click to expand
Speaker 0
0.99s
Hello, ya, Saraswati Prabhu, ya.