A
Call Intelligence
None with Nivitha — Feb 10, 2026 14:23
Deal Lost
Warm
Call History
7 attemptsRep Performance
8.0/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
30.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
43% into call
Pitch Approach
Soft upsell
Closing Attempt
No
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:30 (30s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
58 / 32
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not now
Idhu mattum ippodhaikku. (Only this for now.)
|
time | Customer | Yes | acceptance and future-pacing | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| medical exams/tests | Customer | -- | Neutral | Customer just finished two exams and met the doctor. |
Key Moments
300:08
Customer status update
Customer confirms exams are done and he is at billing, indicating a successful service delivery.
00:13
Upsell attempt
Agent checks for additional service needs.
00:22
Future commitment
Customer agrees to call back if further procedures are required ('Irundhaa definitely').
Discovery Questions
1
Q1
vera edhavadhu service edukka poreengala illa vera rendu exam mattum thaan sir?
Trust Signals
2
Customer provides status update
Customer confirms meeting the doctor
Resistance Signals
1
Declined additional services for the moment
Topics Discussed
Medical Exams
Doctor Consultation
Billing
Additional Services
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming exam completion. |
| Middle | 2 | positive | Explaining current status at billing. |
| Closing | 3 | neutral | Agrees to call back if needed. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 0
0.81s
Hello, hi sir.
Speaker 1
2.79s
I'm I'm
Speaker 0
5.83s
Aa sir exam mudinjiruchaa
Speaker 1
5.91s
Aa sari.
Speaker 1
8.01s
Aa mudinjiduchu, mudinjiduchu, doctor-um meet pannen, ippo billing wait panren.
Speaker 0
10.69s
Ippo billing.
Speaker 0
13.09s
Okay sir, okay sir, vera edhavadhu service edukka poreengala illa vera rendu exam mattum thaan sir?
Speaker 1
17.09s
Idhu mattum ippodhaikku.
Speaker 0
18.39s
Okay sir, so edhaachum further procedure edhaavadhu venumna enakku call pannunga sir, okay-va?
Speaker 1
22.15s
Irundhaa definitely.
Speaker 0
23.95s
Ya okay sir okay neenga mudichittu appuram call pannunga okay
Speaker 1
24.13s
Aa okay.
Speaker 1
28.29s
Aa solri.
Speaker 0
28.99s
Okay bye.