A
Call Intelligence
None with Nivitha — Feb 10, 2026 12:51
Deal Closed
Hot
Call History
7 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Diagnostic Exam/Scan
Purchase Date
Feb 10, 2026
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil/English
Brand Awareness
High
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
5% into call
Pitch Approach
Logistical coordination
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:30 (90s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
31
Rep Words / Customer Words
148 / 82
Rep Longest Monologue
10s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| diagnostic scan (x) | Rep | -- | Positive | Scheduling the appointment |
Key Moments
300:21
Slot Negotiation
Customer pushes for an earlier slot (1:45) rather than 2:00.
00:52
Patient Identification
Clarified the scan is for the mother, age 57.
01:12
Pre-visit Instructions
Agent advises on clothing and removing metal ornaments to ensure a smooth scan process.
Discovery Questions
2
Q1
Only one of them or will be taking the exam?
Q2
Age?
Trust Signals
2
Customer provides location details
Customer agrees to share email ID
Enthusiasm Signals
2
Prompt responses
Willingness to come immediately
Confusion Signals
1
Slight confusion over 2:00 vs 1:45 slot
Topics Discussed
Appointment Scheduling
Location (C V Raman Road)
Patient Demographics
Preparation Instructions (Clothing/Ornaments)
Email Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on logistics. |
| Middle | 2 | neutral | Negotiating the time slot. |
| Closing | 3 | positive | Agreed to the 1:45 PM slot and instructions. |
Call Transcript
Click to expand
Speaker 0
0.31s
Hello.
Speaker 1
1.03s
Hello.
Speaker 0
1.79s
Hi sir.
Speaker 1
2.89s
Aa ungalukku ippo naanga ippo oru X edukkirom.
Speaker 0
7.41s
okay
Speaker 1
7.77s
Adhukkappuram ungalukku like oru half an hour forty five minutes-la slot irukkumaa?
Speaker 0
12.59s
aafens slots irukku sir.
Speaker 1
15.83s
Fine.
Speaker 0
15.87s
Fine.
Speaker 1
17.77s
Aamaa ippo like oru 130, 145 irukkumaa?
Speaker 0
21.39s
Ya two o'clock slot ungalukku fix pannidavaa?
Speaker 1
25.27s
Two o'clock. Two o'clock. Water okay.
Speaker 0
32.03s
Water is okay sir.
Speaker 1
33.79s
Okay.
Speaker 0
39.27s
okay? two o'clock is okay or else you wanted to book me on two on forty five or one thirty sir?
Speaker 1
43.19s
aa ya 145. this book 145 no? will come where? where right now in C V Raman Road only.
Speaker 0
46.63s
Yes.
Speaker 0
49.27s
Yeah okay. So only one of them or will be taking the exam?
Speaker 1
49.61s
Okay.
Speaker 1
52.85s
No no, only only one, only one mother, age 57.
Speaker 0
55.09s
Okay.
Speaker 0
57.59s
Okay okay sir. Just share the your mail ID alone sir. Okay. I'll make the booking details and one more thing just wear comfortable clothes okay.
Speaker 1
62.81s
Okay. I will make
Speaker 0
68.27s
so you can you can change the dress here also that's not an issue.
Speaker 1
68.53s
Okay.
Speaker 0
72.81s
but for your convenience if you are comfortable that's okay. and avoid meta related ornaments also.
Speaker 1
78.63s
correct correct okay.
Speaker 0
79.31s
Okay.
Speaker 0
79.99s
Mm okay sir.
Speaker 1
80.77s
Okay sir.
Speaker 0
82.11s
So I will make a just share the email ID, I will make the booking process.
Speaker 1
86.19s
Okay done. Namaste name please.
Speaker 0
87.83s
Nivita sir.
Speaker 1
88.77s
Okay,
Speaker 0
89.57s
Hmm.
Speaker 1
89.79s
Thank you.