A
Call Intelligence
None with Nivitha — Feb 10, 2026 12:04
Deal Lost
Cold
Call History
7 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
30% into call
Pitch Approach
Product Substitution
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:13 (13s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
7
Rep Words / Customer Words
21 / 15
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product-Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Product Unavailability
Aa, ungalukku anga X-ray evvalavu?
|
product_fit | Customer | Yes | alternative offering | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| x-ray | Customer | -- | Neutral | Customer asking for price. |
| dexa scan | Rep | -- | Negative | Offered as an alternative to X-ray. |
| physiotherapy | Rep | -- | Neutral | Mentioned as a service available. |
Key Moments
100:04
Product Pivot
Rep informs customer X-ray is unavailable and suggests DEXA scan, which leads to the customer deciding to end the call.
Resistance Signals
1
Quick exit after product mismatch.
Topics Discussed
X-ray pricing
DEXA scan availability
Physiotherapy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking for pricing. |
| Middle | 2 | neutral | Acknowledging the alternative offered. |
| Closing | 3 | neutral | Ending call quickly after finding out X-ray is unavailable. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello
Speaker 1
0.01s
Hello, aa yes sir.
Speaker 0
1.91s
Aa, ungalukku anga X-ray evvalavu?
Speaker 1
4.85s
Aa X-ray illa sir nammakitta DEXA scan thaan sir irukku physiotherapy aa okayngala Yes sir.
Speaker 0
8.17s
O okkangala.
Speaker 0
10.05s
Okay okay no problem okay thiruppi call panren.
Speaker 1
12.41s
S okay sir.