A
Call Intelligence
Abhinav with Nivitha — Feb 10, 2026 11:52
Deal Lost
Warm
Call History
7 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Service-oriented
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
1:13 (74s)
Primary Language
English
Secondary Language
Tamil-influenced English
Code Switching
Low
Total Speaker Turns
27
Rep Words / Customer Words
138 / 84
Rep Longest Monologue
9s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Positive | Customer wants to know if walk-ins are available today. |
Key Moments
300:06
Customer asks for walk-in DEXA
Establishes high intent and immediate timeline.
00:42
Agent explains fasting requirement
Demonstrates expertise and ensures the customer doesn't have a wasted trip.
01:02
Customer provides name (Abhinav)
Successful lead identification.
Discovery Questions
2
Q1
When are you planning for DEXA sir?
Q2
Your good name please?
Trust Signals
2
Customer shared his name
Customer acknowledged medical advice (fasting)
Enthusiasm Signals
1
Okay, this is good information
Confusion Signals
1
Minor confusion regarding the '20 minutes' timing (whether arrival or call-back)
Topics Discussed
DEXA Scan
Walk-in availability
Fasting requirements
Scheduling
WhatsApp communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and inquiry-focused. |
| Middle | 2 | positive | Appreciated the information about fasting requirements. |
| Closing | 3 | positive | Agreed to the follow-up plan. |
Call Transcript
Click to expand
Speaker 0
0.37s
hello.
Speaker 1
0.47s
Hello.
Speaker 1
1.37s
Hello.
Speaker 0
2.05s
Hi sir this is Nivitha from Aivo.
Speaker 1
4.47s
aa yes.
Speaker 1
6.63s
so if I wanted to take a Dexa scan, do you do you have walk-ins?
Speaker 0
8.93s
B.O.
Speaker 0
10.99s
Aa yes sir. So when are you planning for DEXA sir?
Speaker 1
13.49s
Okay. We thought sometime today,
Speaker 0
15.85s
Okay.
Speaker 1
18.71s
What can I tell you that in like 20 minutes of an hour?
Speaker 0
22.37s
uh you know I just wanted to inform the timing in twenty minutes or else you'll be coming to the center at twenty. no no.
Speaker 1
28.13s
No, no, I I'll inform you the timing in twenty minutes.
Speaker 0
31.23s
es ok sir. bifor that ai vil chek the slots bai today and then inform you ok.
Speaker 1
35.27s
Ya,
Speaker 0
35.31s
Yeah, if you're comfortable, you can come by today itself, sir.
Speaker 1
38.39s
Ya.
Speaker 0
38.87s
Anju, our fasting is required for Dexa.
Speaker 1
41.65s
o is it? yes sir. okay okay.
Speaker 0
42.57s
yes sir. okay. so for more accuracy you have to be at least two hours of fasting sir. so if you take your lunch at one o'clock you can take the dexa at three o'clock sir.
Speaker 1
52.11s
Okay. Okay, fine. Okay, this is good information. Okay.
Speaker 0
55.35s
okay so I will check with the slot and let you know just give the call to the same number okay.
Speaker 1
59.51s
no problem.
Speaker 0
60.49s
okay. your good name please?
Speaker 1
62.29s
Abhinav.
Speaker 0
63.13s
okay sir. just give a call to the same number when you are planning and before that i will check this plot and message you in whatsapp. okay? the price plot.
Speaker 0
71.09s
thank you sir. have a good day.
Speaker 1
73.13s
thank you.