A
Call Intelligence
Nirmal Kumar with Nivitha — Feb 11, 2026 11:12
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
follow_up_scheduled
Call Structure
Duration
8:18 (499s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
118
Rep Words / Customer Words
1042 / 418
Rep Longest Monologue
42s
Customer Longest Monologue
18s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Decision Maker
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Brand Recall
I'm still not able to connect recollect what was this IO where I inquired.
|
credibility | Customer | Yes | value proposition re-statement | Good |
|
Need to discuss with family
veetlayum discuss pannittu I will probably give you a call back
|
authority | Customer | Yes | supportive / information provision | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| one day program (diagnostic package) | Rep | 75000.00 | Neutral | Comprehensive health screening including blood tests, ECG, Echo, DEXA, VO2 Max. |
| epigenetic test | Rep | 110000.00 | Other | Combined package for biological age and organ health assessment. |
Key Moments
400:42
Diabetes Disclosure
The pivot point where the call turns from a cold inquiry to a targeted sales pitch.
01:38
Biological Age Explanation
Rep establishes authority by explaining the difference between chronological and organ age.
06:29
Price Reveal (1.1 Lakhs)
The customer hears the high price point and remains engaged, indicating high lead quality.
07:56
Name Exchange
Formalizing the relationship; customer provides his name 'Nirmal'.
Discovery Questions
3
Q1
Edhunaa health concern, health goals edhunaa irukkaa sir ungalukku?
Q2
Basically what's your age of?
Q3
Reverse aging-ku edhuna idea irukkaa sir?
Trust Signals
3
Sharing medical condition (Diabetes)
Asking about the 'outcome' of the program
Providing his name at the end
Enthusiasm Signals
2
Asking 'How does it work?'
Asking about the cost directly
Resistance Signals
2
Initial confusion about brand identity
Need for family discussion
Confusion Signals
2
Where I O?
Endha text edhunnu enakku sariya puriyala
Topics Discussed
Diabetes Reversal
Epigenetics
DEXA Scan
Biological Age
Preventive Care
One Day Health Program
Chennai Center Location
Diet and Supplements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Could not remember where he inquired. |
| Discovery | 2 | neutral | Engaged once diabetes reversal was mentioned. |
| Pitch | 3 | neutral | Asked specific questions about the 'One Day Program' outcomes. |
| Closing | 4 | neutral | Agreed to review the itinerary and call back. |
Call Transcript
Click to expand
Speaker 1
0.35s
Hello
Speaker 0
0.57s
Hello sir, ithu Nirmal Kumar.
Speaker 0
3.83s
So this is Nivitha from Aivo Wellness Center.
Speaker 1
7.99s
Yes, right.
Speaker 0
9.11s
Calling from IO support team sir.
Speaker 1
13.05s
Sorry where I O?
Speaker 0
15.37s
Aa we are from Chennai sir currently.
Speaker 0
18.49s
Idhula registry inquiry regarding our age test.
Speaker 0
22.73s
Just wanted to.
Speaker 1
23.17s
Aa
Speaker 0
24.17s
Se comfortable in Tamil.
Speaker 1
26.01s
En Tamil okay thaan, endha text edhunnu enakku sariya puriyala.
Speaker 0
28.71s
Aa ya sir, IO age test-ku enquiry pannirundheenga sir, okay-va? Edhunaa health concern, health goals edhunaa irukkaa sir ungalukku?
Speaker 1
37.61s
I can still not able to do it, maybe I fix on it somewhere, enakku diabetes irukku.
Speaker 0
42.87s
Okay sir.
Speaker 1
43.51s
So I thought but I'm still not able to connect recollect what was this IO where I inquired.
Speaker 0
48.47s
Okay this is Ivo is basically a preventive case sir.
Speaker 1
51.51s
Ok.
Speaker 0
52.01s
Okava, neenga ippo diabetes irukkunnu solreengalla?
Speaker 0
54.69s
So andha diabetes vandhu eppadi vandhu cure pannalaam? Basically not only diabetes, so health related-aa enna concerns irundhaalum.
Speaker 0
61.57s
Some people will be like fit, some people vandhu edhuna concerns irukkum health related dhaan, okay-va? So adhu eppadi vandhu namma reverse pannalaam and age reversing also and edhuna issues irundha adhai eppadi reverse pannalaam appadindradha preventive care.
Speaker 1
64.91s
Okay.
Speaker 1
72.91s
Ok ok.
Speaker 0
73.85s
Okay, so basically what's your age of?
Speaker 1
76.35s
Naan vandhu thirty six.
Speaker 0
77.85s
Thirty six okay sir, you are from Chennai.
Speaker 0
81.43s
Ya okay sir namma Chennai MRC nagarla dhaan sir irukkom okay vaa inga vandhu complete body health diagnostics irukku.
Speaker 1
85.15s
Vaikunnu
Speaker 1
87.97s
Okay.
Speaker 0
88.49s
So inga vandhu namma epigenetic test-um test edukkom, adhu vandhu India-la vera engayume edukka maattanga, only from IBO we are taking this, adhaavadhu basically nammaloda organs-oda aging namakku oru biological age irukkulla.
Speaker 0
98.45s
Age thirty six sonneenga but nammaloda biological age vandhu thirty six but nammaloda organsoda age enga irukkunnu theriyaadhu okayva? Puriyudhu okay. So indha idhu vandhu namma ivvalavu mattum dhaan panrom.
Speaker 1
104.19s
Puriyudhu okay.
Speaker 0
107.91s
Okay epigenetic test not only epigenetic test ippa neenga solreengalaa diabetes.
Speaker 1
107.97s
Okay.
Speaker 0
112.59s
So diabetes irukkuradhunaala ennenna issues varum appadindradha vandhu namma kandupidichuttu adhukku namma eppadi reverse pannalaam?
Speaker 1
119.53s
Ok.
Speaker 0
119.87s
So it's a complete comprehensive blood test we have.
Speaker 1
123.15s
Okay.
Speaker 0
123.57s
ECG, Echo, Dexa scan ellame oru diagnostic package-aa irukku sir. So, main-um idhuna ungalukku blood test maadhiri eduthu reverse reverse aging-ku edhuna idea irukkaa sir?
Speaker 1
134.31s
Aa pannalaam, so idhu Texa and everything is part of that package and how is it?
Speaker 0
139.33s
So we have separate programs sir, so one day program if you take in one day program that is a moonnooru.
Speaker 0
145.01s
That is like ungalukku vandhu onnooru ettu onbadhu comprehensive blood test vandhurum, okay-va? Liver functioning, kidney functioning, cardiac risk marker, diabetes, thyroid, thyroid profile, so avangalukku ennenna edukkuraangalo adhu illaama kooda ungalukku Omega eduppaanga.
Speaker 1
148.01s
Okava?
Speaker 0
158.01s
Heavy metal screening pannuvom, vitamin deficiencies edhanala irukkanu check pannippanga, okay-va? So generally idhu vandhu oru comprehensive blood test, along with that you will get a food intolerance blood test.
Speaker 1
162.37s
Okay Ma'am.
Speaker 0
168.33s
Indha moondru aaru program-la so water and food adhu ungalukku suit aagadhu appadindradha check pannikkiradhukku and amino acid sir.
Speaker 1
173.59s
And
Speaker 1
178.85s
Adhu vandhu vachchu pannanum. Adhai pathi podaadheenga.
Speaker 1
186.01s
Naanga vandhu oru year summary-kku vandhu TV-kku vandhu since we are in the last leg we need to expedite a lot of things, adhukku we need to focus on something appadinnu.
Speaker 1
195.33s
Adhu adhukku theriyum, aanaa mail aagum.
Speaker 1
198.43s
Yes, sorry sollunga.
Speaker 0
199.39s
Aa ya okay sir wishes, so food and order-odu iruppaanga amino acid.
Speaker 0
204.51s
And DEXA scan, DEXA scan vandhu nammaloda bone density, nammaloda visceral fat, obviously andha namma organ system evlo fat irukkunnu therinjukkarathukku visceral fat, muscle mass idhellam DEXA scan-la vandhurum ungalukku. VO2 Max namma heart health and lung health eppadi irukkunnu solgirathukku VO2 Max, it's a kind of treadmill test sir.
Speaker 1
204.53s
Aa
Speaker 1
220.91s
Right.
Speaker 0
221.55s
And physiotherapy session sollittu idhula irukku, indha program-la naan solren okay, and gut microbiome test that is a stool test.
Speaker 1
225.95s
Okay.
Speaker 0
228.95s
Okay, idhellam oru program-aa varum. Ungalukku ECG, echo, chest X-ray, CT scan, abdomen scanning, everything it comes as a program. So, one day program-aa you can take or else you can take it like a separate package also. Neenga vandhu thaniyaa naan first blood test eduthukkiren. So, based on a blood test, andha screen pannittu adhukkappuramaa neenga future-la eduthukkaradhunaalum okay. So, it's up to you sir.
Speaker 1
229.37s
Okay.
Speaker 1
250.03s
Sari okay, and what will be this one day program's outcome? Adhai eduthuttu you will just give me a marker or put me on some diet or how is it?
Speaker 0
255.83s
Aa
Speaker 0
257.93s
Yes sir, so based neenga naan sonnenla epigenetics test eduthennalla sir sonnenla, so epigenetics test and one day program idhu rendum along with eduththeenga appadinna based on your reports you will get a doctor consultation. Okay. So adhu eppadi reverse pannalaam appadindradha they will recommend you, so what kind of food you have to take, what kind of health lifestyle changes you have to do.
Speaker 0
277.37s
So enna kind of supplements eduthukkalaam illa ennellam changes pannalaamndradhu they will recommend you doctors will recommend you basically okay ippa diabetologist irukkaanga nammakitta okayva.
Speaker 1
277.51s
So enna?
Speaker 1
284.39s
Okay ippo diabetes.
Speaker 1
286.69s
Ok ok.
Speaker 0
287.21s
So adhukku eppadi reverse pannalaam? So if you are taking epigenetic test.
Speaker 1
290.87s
Okay.
Speaker 0
291.27s
I'm telling like three sixty eight apart like epigenetic adhu kooda neenga package-aavum eduthukkalaam okay-vaa? So so diabetes irukkundradhunaala idhula idhanaala ungalukku functioning-la eppadi irukku, heart eppadi irukku, ungaloda liver eppadi irukku adhellam therinjittu adhai eppadi reverse pannalaamndradha they will explain you and namakku dietician-um irukkaanga.
Speaker 1
296.15s
Puriyuthu.
Speaker 0
309.13s
They will give you a personalized diet chart sir.
Speaker 1
311.55s
Okay okay.
Speaker 0
312.09s
Enna food eduthukkalaamndradhu they will recommend what kind of lifestyle modification you have to do doctor they will recommend you sir.
Speaker 1
318.33s
Okay okay ya.
Speaker 0
320.51s
So this is.
Speaker 1
321.01s
How does it work? It's like a continuous thing, I have to come keep coming back to you after that one day program or I just take your recommendations and then go back.
Speaker 0
329.71s
So you have a moondru month follow up follow up sir.
Speaker 1
332.79s
Sari so three months.
Speaker 0
332.89s
So moondru months-ku neenga eppadi vandhu like adha follow panreenga? Generally namma oru medicines eduthalum okay illa supplements eduthalum eduthu okay namma vandhu consistency-aa eppadi follow panromndradhu dhaan irukku okay-va? After moondru months you can you can take only the diabetes profile. Verum diabetes mattum eduthu suppose unga diabetes irukku appadinna adha mattum eduthu namma enna stage-la irukkom appadindradhu you can check it.
Speaker 1
339.31s
Mm
Speaker 1
341.97s
Irukku okavaa puriyuthu
Speaker 1
348.93s
Irukku appadinu.
Speaker 1
352.49s
Ok. Ok. So if you are
Speaker 0
353.07s
Okay so if you are okay with it you can take like ondru year kazhichu adhukkappuram vena vera test panni paarkkalaam neenga.
Speaker 1
357.11s
Panninaa vera test pannikalaam.
Speaker 1
358.01s
Paarkkalaam neenga.
Speaker 1
358.77s
Improvement enna stage-la irukku?
Speaker 0
359.49s
Improvement enna stage-la irukku appadindradha neenga check pandradhukku vera ippa diabetes-laam ungalukku irukku illa oru lipid profile adhigamaa irukkunnu vachukkongalen so neenga proper-aa consistent-aa ellame neenga follow pannittu vareenga appadinna after moonru months neenga andha lipid profile mattum eduthu paakkalaam.
Speaker 1
362.03s
Aa
Speaker 1
365.93s
Adhigamaa irukkunnu vachukkongalen so neenga
Speaker 1
368.71s
Aame neenga
Speaker 1
374.19s
Puriyudhu okay okay.
Speaker 0
374.93s
Okay, so adhu vandhu it's based on the every individual.
Speaker 1
379.39s
Okay.
Speaker 0
380.01s
Mm so this is how IO works sir mostly into preventive care.
Speaker 1
384.19s
Okay fair, and what is the cost of this one day program with all this tests and all?
Speaker 0
389.33s
So if you are planning for a one day program along with epigenetic epigenetic you will get around one lakh ten thousand sir.
Speaker 1
392.11s
Suthi
Speaker 1
395.37s
Okay.
Speaker 0
396.09s
Okay or else only the program alone-na you will get seventy five thousand sir.
Speaker 1
400.07s
So
Speaker 0
401.21s
So here like you have to come at the center for morning ettu o clock, you will have the blood test.
Speaker 1
405.87s
Illamma.
Speaker 0
407.69s
Morning you have the blood test and VO2 max, after breakfast you will be having at Leela Palace. In the afternoon you will have the physiotherapy sessions and DEXA you will have, I mean morning sessions after the breakfast.
Speaker 1
412.75s
Entha appa?
Speaker 1
418.65s
Ok.
Speaker 0
419.29s
Then in the afternoon you will get you will have after the lunch you will have the CT you you I mean your abdomen.
Speaker 1
426.63s
Okay
Speaker 0
427.35s
E C G-kku everything vandhu naan aaganum sir. Okay. So at the end of the day you will get the doctor consultation.
Speaker 1
433.33s
Puriyuthu, so it will be one day program illaiya? Okay, yes sir.
Speaker 0
435.41s
S Sir.
Speaker 1
436.69s
Sari, let me plan this, veetlayum discuss pannittu I will probably give you a call back on the same number tomorrow.
Speaker 0
441.15s
Aa
Speaker 0
442.69s
Ya ya sure sir, I'll send I'll send you the itinerary as well as the moonnootrathu aindhu package also, I mean program also, you just have a look at what and all things included in this and how it works.
Speaker 1
444.13s
Aa
Speaker 1
453.39s
Kandippaa anuppichudunga.
Speaker 0
454.07s
Okay, so have a look, so if you are like planning for a moondru aindhu, we can make the arrangement for the blood test at your home itself. Namma veetlayum organize pannuvom, neenga Chennai-la dhaane sir sonneenga?
Speaker 1
462.75s
Aamaa sari sari.
Speaker 0
463.77s
So neenga annaikku namma blood test mattum veetlaye eduthuttom appadinna at the end of the program we can have a doctor consultation with the reports itself.
Speaker 1
467.15s
Rendu
Speaker 1
470.97s
Okay puriyudhu sari paathukkalaam.
Speaker 0
471.99s
Okay okay sir. So by the way good name sir?
Speaker 1
476.19s
En per Nirmal.
Speaker 0
477.07s
Aa ya Nirmal okay this is Nivetha sir okay save this number neenga enakku eppanaalum call pannunga enna queriesnaalum call pannunga regarding the program I will help you.
Speaker 1
479.99s
Okay save this number.
Speaker 1
485.31s
Okay kandippa thanks okay sir.
Speaker 0
485.91s
Okay okay sir so ventane call you back sir.
Speaker 1
489.25s
Naalaiku naane call panren.
Speaker 0
491.07s
Yes okay sir so whenever you are free neenga enakku call pannunga.
Speaker 1
493.91s
Kandippaa naan appadiya pannikkiren ya thanks thanks.
Speaker 0
494.43s
Avathu needu padhikkalaam ya.
Speaker 0
495.45s
Ya sure sir thank you sir have a good day.
Speaker 0
498.33s
Bye sir.