A
Call Intelligence
Joseph with Nivitha — Feb 19, 2026 13:03
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
5.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
35% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
3:20 (200s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
68
Rep Words / Customer Words
412 / 184
Rep Longest Monologue
21s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Free Alternative
Vendamaa we have CGXS facility. So with a single rupee we are doing all checkups.
|
price | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 18000.00 | Negative | Explaining the markers covered (Liver, Kidney, Cardiac, Hormones). |
Key Moments
400:30
Health Disclosure
Customer reveals he is 75 with 15 years of Diabetes/BP, establishing the lead's high-risk profile.
02:34
Location Query
Customer asks for hospital location, showing intent/interest.
03:00
Price Reveal
Rep quotes 18,000 INR, which leads to immediate rejection.
03:04
CGXS Mention
Customer mentions free government benefits, effectively ending the sales opportunity.
Discovery Questions
3
Q1
Specific health concerns irukkaa sir ungalukku?
Q2
Evvalavu nalla irukku idhu ungalukku?
Q3
Recently eppa sir neenga health checkup panneenga?
Trust Signals
2
Sharing detailed medical history
Asking for hospital location
Resistance Signals
2
Mentioning free government facilities
Direct rejection of price
Confusion Signals
1
Enna service maa adhu?
Topics Discussed
Diabetes
Blood Pressure
Ortho/Leg Pain
Comprehensive Blood Test
Preventive Care
CGXS Facility
Home Sample Collection
Diet and Exercise
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but slightly confused about the service. |
| Discovery | 2 | neutral | Shared health history openly. |
| Pitch | 3 | neutral | Asked about hospital location and charges. |
| Closing | 4 | neutral | Rejected price based on free alternatives. |
Call Transcript
Click to expand
Speaker 0
1.03s
Hello.
Speaker 1
2.21s
Hello.
Speaker 0
2.69s
Sir ithu Joseph.
Speaker 1
4.37s
Yes.
Speaker 0
4.93s
So this is Nivetha from IO Health.
Speaker 1
8.55s
I O Health sollunga.
Speaker 0
9.97s
Sir, IO Health-ku enquiry pannirundheengala Sir, Health related services-ku?
Speaker 1
15.19s
Enna service maa adhu?
Speaker 0
16.75s
Io ondru aindhu onbadhu blood test-ku edhuvum enquiry pannirundheengala sir? And oru form fill pannirukkeengala neenga vandhu indha maadhiri annually health checkup pannuvennu sollittu.
Speaker 1
24.65s
Aamaam.
Speaker 0
25.39s
Aa so just want to know-nu edhunaalum specific health concerns irukkaa sir ungalukku? Edhunaalum health goal irukkaa?
Speaker 1
30.95s
I am retired person seventy five years old.
Speaker 0
33.39s
Okay sir.
Speaker 1
34.67s
I have diabetic BP.
Speaker 0
37.63s
Okay.
Speaker 1
38.19s
And ortho problems.
Speaker 0
39.95s
Okay, how long you will be having sir? Evvalavu nalla irukku idhu ungalukku.
Speaker 1
43.85s
Diabetic vaalla past fifteen years DP and all.
Speaker 0
47.51s
Okay ellathukkum medication eduthuttu medicine eduthuttu.
Speaker 1
48.63s
Application
Speaker 1
49.85s
Aa ellathukkum medication under control, ippa oru moonu maasama leg pain vandhirukku.
Speaker 0
56.73s
Okay, so recently eppa sir neenga health checkup panneenga?
Speaker 1
61.03s
Ippa naan regular-aa pannittu dhaan irukken.
Speaker 0
63.25s
Okay regularaa pannuveenga like ippo Decemberla pannen.
Speaker 1
63.55s
Ippo Decemberla pannen.
Speaker 0
66.05s
Okay sir.
Speaker 1
68.71s
Solma.
Speaker 0
69.43s
Aa okay.
Speaker 1
69.65s
Unga idhula ennamma enna actually enna?
Speaker 0
71.75s
Actually iQOO vandhu basically paatheenganna oru preventive case, ippo neenga solluvenga oru irubathi years-aa vandhu enakku sugar irukku, diabetes irukku, BP irukkuntu.
Speaker 1
75.59s
Aa.
Speaker 1
78.79s
Mm.
Speaker 0
80.13s
Ippa generally ungalukku screen pannanumna, adhula irundhu eppadi veliya varradhu appadindradhu vandhu IO they will guide you sir.
Speaker 0
85.45s
Mm complete-aa ungalai oru screen pannittu, ippo veliya oru health checkup panniruppeenga neenga, blood test pannirukkeengalla.
Speaker 1
88.39s
Mm
Speaker 0
91.59s
Adhe maadhiri ippo IOLO blood test irukku, but it's a comprehensive blood test.
Speaker 1
91.65s
Adhe.
Speaker 0
95.41s
Ippo en comprehensive letter sir complete-aa ungaloda.
Speaker 1
95.43s
Aa
Speaker 1
98.65s
Okay.
Speaker 0
99.51s
Okay ungaloda complete body-oda picture-a ungalukku koduthurum, it's a IO comprehensive test. Idhula paatheenganna ungalukku liver functioning, kidney functioning, cardiac risk markers, ippo current-la enna status irukkunnu theriyadhu illaama future-la enna varum appadindradhaiyum we can.
Speaker 1
102.71s
Ithu I O.
Speaker 0
113.37s
Identify oru tumor panels, hormone panels ellame vandhu ungalukku cover aayidum. Omega moonu varum ungalukku, unga heart health eppadi irukku, unga liver ungaloda brain health eppadi irukku appadindradhu therinjukkaradhukku.
Speaker 1
118.57s
Omega.
Speaker 0
124.61s
Okava idhu comprehensive practice.
Speaker 1
124.85s
Ivvaa
Speaker 0
126.67s
So indha blood test vachu ungalukku vandhu enna kind of lifestyle modification pannalaam idha overcome pannuradhukku? Ippa diabetes irukkunnu solreengala, so simple-aa enna kind of food eduthukkalaam? Enna kind of exercise pannalaam? Chinnadhaa oru muscle as you said neenga oru seventy five years solreengala, unga age-ku eththu exercise enna pannalaam? Okay-vaa? Like summaa oru muscle strengthening-nu vachukkongale.
Speaker 1
142.69s
Okay-vaa?
Speaker 0
145.93s
Appuram dietician enna kind of diet food eduthukkalaam appadindradhu we will be recommending sir and supplements enna eduthukkalaam idhai reduce pannuradhukku.
Speaker 1
154.97s
Unga hospital enga irukku?
Speaker 0
157.33s
Aa it's it's in Marichi Nagar sir, Pattanampakkam neenga? Avadi-la sir illa sir, nammakitta vandhu home collection irukku, suppose blood test plan pannureenganna veetla vandhu unga blood sample collect pannippaanga.
Speaker 1
160.97s
Aavadi illa sir illa sir
Speaker 0
168.79s
Moodu days-la ungalukku vandhu reports vandhurum, online-la kooda neenga consultation vachukkalaam, doctor vandhu ungalukku video call or voice call mooliyama connect panniruppaanga.
Speaker 1
168.83s
Sri D.
Speaker 1
176.13s
Okay okay.
Speaker 1
178.05s
Aa, enna chargesma adhu?
Speaker 0
180.01s
Eyteen thousand sir for blood test.
Speaker 1
182.25s
Aa.
Speaker 0
184.05s
Vendamaa?
Speaker 1
184.15s
Vendamaa we have CGXS facility.
Speaker 0
187.45s
Okay sir.
Speaker 1
188.67s
So with a single rupee we are doing all checkups.
Speaker 0
191.49s
Okay sir understood sir, so if your if your friends or anyone plan pannanganna just inform them.
Speaker 1
195.51s
Plan pannunga just inform them. Yes yes.
Speaker 0
198.03s
Thank you sir, how are you?
Speaker 1
198.71s
Thank you, thank you.
Speaker 0
199.99s
Bye.