A
Call Intelligence
Suresh with Nivitha — Feb 05, 2026 14:27
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Suresh.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Yes
Lead Type
returning_customer
Conversation Flow
Opening Type
product_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Service-led
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:48 (49s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
19
Rep Words / Customer Words
84 / 42
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Rep | -- | Positive | Scheduling a follow-up for IO reports. |
Key Moments
300:08
Report Readiness Announcement
The hook that justifies the call and engages the customer.
00:18
Consultation Type Choice
Customer chooses direct (in-person) consultation, showing higher commitment than online.
00:36
Availability Confirmation
Agent confirms doctor availability for the next day after 12 PM.
Trust Signals
2
Willingness to come for a direct consultation
Immediate recognition of the brand
Enthusiasm Signals
1
Promptly asking 'what should I do?' (enna neenga pannuveenga appadinnaa?)
Topics Discussed
IO Reports
Doctor Consultation
Direct vs Online Consultation
Appointment Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Identifies himself as Suresh. |
| Middle | 2 | positive | Shows interest in direct consultation over online. |
| Closing | 3 | neutral | Agrees to provide a time for the appointment. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello sir, is this?
Speaker 0
1.17s
Hello sir, ithu Suresh.
Speaker 1
3.61s
Sollunga
Speaker 0
4.39s
Aa sir, good afternoon, naan Nivithan sir IO Wellness Central-la irundhu pesuren.
Speaker 1
8.07s
Aa.
Speaker 0
8.83s
Ungaloda IO reports generate aayiduchu, doctor consultation pannikalaama sir?
Speaker 1
13.03s
Pannidalaamaa?
Speaker 0
14.17s
Eppo sir direct consultation-na online consultation sir?
Speaker 1
19.21s
Aa appadingalaamma, sari enna neenga pannuveenga appadinnaa?
Speaker 0
22.69s
Illa sir, ungaloda prefer time time dhaan sir.
Speaker 1
25.95s
Sari manna phone panni fix pannittu illa neraa vandhudurom.
Speaker 0
29.87s
Okay sir, appa neenga timing-um date mattum konjam prior-aa sollidunga, naan appointment fix panniduven, okay-va?
Speaker 1
33.21s
Aa.
Speaker 1
34.47s
Saringala, vandha time-la irukkuma maximum?
Speaker 0
36.41s
Naalaikku ungalukku time pannendu o'clock mela eppadhu naalum okay sir.
Speaker 1
40.77s
Sari okay.
Speaker 0
41.63s
Okay enakku konjam time mattum confirm pannunga, slot free-aa irundhaa ungalukku book panniduren.
Speaker 1
45.09s
Saringa ok.
Speaker 0
46.35s
Okay sir.
Speaker 0
48.19s
Aayiduchu.