A
Call Intelligence
Ravindran with Nivitha — Feb 19, 2026 12:37
Deal Closed
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
5.0/10
Engagement
7.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO Extra Virgin Olive Oil 500ML
Deal Value
₹1,995
Purchase Date
Dec 02, 2026
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
85% into call
Pitch Approach
Needs-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:33 (94s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
31
Rep Words / Customer Words
138 / 82
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I am busy right now
yes yes i will call you ma'am right now i am busy. i will call you at half now.
|
time | Customer | Yes | agreement/respect | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Initial reason for the call based on lead form. |
Key Moments
300:15
Language Switch
Agent switches to Tamil to establish trust and clarity.
00:50
Medical Disclosure
Customer reveals he has Pulmonary Artery Hypertension, a significant health marker.
01:24
Time Objection
Customer ends the call but maintains interest, indicating a high-quality lead.
Discovery Questions
4
Q1
Do you have any specific health goal or any other health related issue, sir?
Q2
How long you are having this issue sir?
Q3
Apart from this do you have any other issues?
Q4
Have you gone through any kind of health checkups?
Trust Signals
2
Sharing specific medical diagnosis
Confirming lead form details
Enthusiasm Signals
1
Repeated 'Yes' and 'Tell me' at the start
Resistance Signals
1
Time-based resistance ('right now I am busy')
Confusion Signals
1
Asked 'engirundhu?' (from where?) initially
Topics Discussed
AIWO 181 Blood Test
Pulmonary Artery Hypertension
Health Checkup Frequency
Previous Medical History
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slight confusion on company name. |
| Discovery | 2 | neutral | Openly shared medical condition (PAH). |
| Closing | 3 | neutral | Politely ended call due to being busy. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello. Hello.
Speaker 0
1.09s
hello
Speaker 0
2.63s
Hello. This is Raveendran.
Speaker 1
4.85s
Yes?
Speaker 0
5.39s
so this is nimitha from i u healthcare.
Speaker 1
9.03s
Alright?
Speaker 0
9.73s
aayyo health center-il irundhu pesugiren sir.
Speaker 1
12.41s
engirundhu?
Speaker 0
15.03s
kaaling from ai bi o helth kiyar saar. aam i aadabal?
Speaker 1
21.17s
Yeah. Tell me now.
Speaker 0
23.23s
surveillance enquiry for IO one eight one blood test.
Speaker 0
27.59s
And you have my yeah yeah yeah.
Speaker 1
28.21s
Ya ya ya ya tell me tell me.
Speaker 0
29.97s
You have mentioned you will be like having a regular checkup when a specific health concern arises, right?
Speaker 1
36.17s
Yes.
Speaker 0
36.51s
Do you have any specific health goal or any other health related issue, sir?
Speaker 1
41.53s
Gam.
Speaker 1
44.01s
yaa, ai aam saphring phram pi ech.
Speaker 0
47.79s
sorry sir suffering from
Speaker 1
50.23s
pi ech palmonary artery hypertension.
Speaker 0
53.01s
oke saar. so hao laang yuar haaving dis ishyu saar?
Speaker 1
57.11s
Two years.
Speaker 0
58.05s
apart from this do you have any other issues really facing you are facing sir?
Speaker 1
63.57s
Om
Speaker 1
66.27s
No ma'am.
Speaker 0
66.35s
no ma'am. okay sir. have you gone through any kind of health checkups? any mass health checkup or basic health checkups like blood test, cancer, whatever it is.
Speaker 1
77.79s
normal.
Speaker 0
79.47s
okay have any plan of going for a blood test sir?
Speaker 1
84.87s
yes yes i will call you ma'am right now i am busy. i will call you at half now.
Speaker 0
89.13s
ya ya okay sir. have a good day sir. bye.
Speaker 1
92.93s
oke.