A
Customer Hussain farid J
Phone +919443927349
Rep Nivitha
Team Sales
Date 2026-02-12 14:28
Duration 12:15
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 12, 2026
CityMadurai

Call History

1 attempt
Total Attempts1
First CallFeb 12, 2026
Last CallFeb 12, 2026
Total Talk Time12.3 min
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral/Curious
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Primary
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 6
Pitch Start 15% into call
Pitch Approach Top-down (starting with premium 6L package, then downselling to 1L and 75k packages)
Closing Attempt Yes
Closing Technique alternative_close
Call Ending follow_up_scheduled

Call Structure

Duration 12:15 (736s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 156
Rep Words / Customer Words 1242 / 418
Rep Longest Monologue 64s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 43.0s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
Price is too high (6 Lakhs)
Roundies-ku aaru lakh-ku madam.
price Customer Yes downsell Excellent
Price is still high (1 Lakh)
But ondru lakh idhuvum jaasthiyaa irukku madam, ippo irubathi thousand andha maadhiri irundhaa paravaayilla.
price Customer Yes feature stripping Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
healthcation program Rep 600000.00 Negative Premium retreat at Leela Palace with regeneration therapy.
1-day diagnostic package Rep 100000.00 Negative Comprehensive diagnostics including Epigenetic testing.
epigenetic test Rep 75000.00 Interested Downsell option removing the expensive US-based test.

Key Moments

4
00:49
Customer asks about regeneration therapy.
Signals high intent and specific interest, allowing the rep to move to the pitch.
02:24
6 Lakh price reveal.
Major friction point; customer's reaction defines the rest of the negotiation.
07:35
Customer admits to back pain.
Provides a specific 'pain point' for the rep to anchor the value of the physiotherapy session.
10:43
Rep offers to remove Epigenetic test to lower price.
Crucial downsell move to keep the lead alive despite budget constraints.

Discovery Questions

4
Q1 Ungalukku generalaa ethunaa health goal irukkaa illa ethunaa health concern irukkaa sir?
Q2 Inga sir pannirukkeenga? (Regarding blood tests)
Q3 Edhuna habits irukka sir generally oru drinking smoking?
Q4 Neenga edhuna sports person adhe maadhiri edhuna irundhurukkeengala?

Trust Signals

3
Sharing personal health habits (smoking/drinking history)
Admitting to back pain
Providing Pincode for local service check

Enthusiasm Signals

2
Asking about regeneration therapy specifically
Agreeing with the concept of interconnected organ health

Resistance Signals

2
Price objections ('jaasthiyaa irukku')
Questioning the value of the 1L package vs his 20k expectation

Confusion Signals

1
Clarifying if stay is included in the 1-day package

Topics Discussed

Ayurveda Enquiry Blood Tests Regeneration Therapy Leela Palace Retreat Epigenetics Gut Microbiome VO2 Max Posture Screening Pricing and Discounts

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite and cooperative.
Discovery 2 neutral Asks specific questions about regeneration therapy.
Price Reveal (6L) 3 neutral Immediate resistance to the high price point.
Downsell/Explanation 4 neutral Listens intently to the technical details of the 1-day program.
Closing 5 neutral Wants details on WhatsApp to decide.

Call Transcript

Click to expand
Source File +919443927349 12-2-2026, 2-28-27pm.mp3
Transcript +919443927349_12-2-2026,_2-28-27pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19852