A
Call Intelligence
Vijay with Nivitha — Feb 19, 2026 18:23
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
66% into call
Pitch Approach
Feature-based
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
0:59 (59s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
29
Rep Words / Customer Words
108 / 54
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Lack of Information
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Information Gap
Illa, ennenna pannuveenga? Enakku enna maadhiri irukku package?
|
lack of information | Customer | Yes | feature listing | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Interested | Customer inquired about the 181 test; Rep explained it includes kidney, liver, cardiac, tumor, steroid, and STD panels. |
Key Moments
300:09
Inquiry Confirmation
Establishes the reason for the call and confirms lead intent.
00:31
Booking Attempt
Rep tries to close for a booking early, which prompts the customer to ask for package details.
00:50
WhatsApp Request
The customer defines the next step, moving the sale to an asynchronous channel.
Discovery Questions
2
Q1
Specific health goal irukka illanna health concerns irukka sir?
Q2
Idhukku munnadi eppa sir check pannuveenga?
Trust Signals
2
Customer confirms he made the inquiry
Customer asks for specific package details
Resistance Signals
1
Customer deflects the immediate booking attempt to ask for more information
Topics Discussed
AIWO 181 Test
Health Goals
Previous Checkup History
Blood Test Panels
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call and identity. |
| Discovery | 2 | neutral | Provides brief answers about previous checkups. |
| Closing | 3 | positive | Requests information on WhatsApp and ends politely. |
Call Transcript
Click to expand
Speaker 0
0.23s
Hello
Speaker 1
0.71s
Hello.
Speaker 0
1.33s
Hello
Speaker 1
2.75s
Sollunga.
Speaker 0
3.01s
Vijay
Speaker 1
4.89s
Aamanga.
Speaker 0
5.61s
Sir, naan Nivitha IO Health Center-la irundhu pesuren.
Speaker 1
8.87s
Sollunga.
Speaker 0
9.57s
Aivo onnu aayirathu pet test-ku inquiry pannirundheengalla sir?
Speaker 1
12.87s
Aamanga.
Speaker 0
13.69s
Aa so ungalukku specific health goal irukka illanna health concerns irukka sir?
Speaker 1
18.27s
Illanga, general dhaan.
Speaker 0
19.53s
Okay sir idhukku munnadi eppa sir check pannuveenga?
Speaker 1
21.09s
Mm.
Speaker 0
25.31s
Hello.
Speaker 1
27.83s
Aa aaru months back-nga, aaru maasam irukkum, illa oru onnu year irukkum.
Speaker 0
29.21s
Okay.
Speaker 0
31.55s
Okay sir okay sir so ippa blood health checkup pandrathukku ready-aa irukkenna eppa book pannalaam sir ungalukku.
Speaker 1
36.73s
Illa, ennenna pannuveenga? Enakku enna maadhiri irukku package?
Speaker 0
39.73s
Ya okay sir, comprehensive blood test sir.
Speaker 1
40.21s
Adhukondu
Speaker 1
42.99s
Saringa
Speaker 0
43.61s
Kidney functioning, liver functioning, cardiac wrist markers, tumor panels ungalukku varum, steroid panels, STD panels.
Speaker 1
50.31s
Adhu edhaavadhu list irundhaa enakku WhatsApp pannungalen.
Speaker 0
52.87s
Nishchayaa sir.
Speaker 1
54.55s
Paathu enakku oru thadavai.
Speaker 0
54.57s
Paarthu enakku call thaan.
Speaker 1
56.41s
Aa saringa, thank you.
Speaker 0
57.35s
Okay thank you sir have a good day.