A
Call Intelligence
Baladhandayutham with Nivitha — Feb 21, 2026 11:25
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
6.5/10
Conversion Probability
20.0%
Personalization
6.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
50% into call
Pitch Approach
Solution-oriented
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
3:25 (206s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
64
Rep Words / Customer Words
412 / 148
Rep Longest Monologue
25s
Customer Longest Monologue
8s
Silence Gaps (>2s)
3 (max 4.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested right now
Illamma, ippa illamma, konjam mudina dosa panni thozharangal.
|
time | Customer | No | none | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Explaining the diagnostic panel covering kidney, liver, and cardiac markers. |
| omega 3 | Rep | -- | Neutral | Mentioned as part of the screening tests. |
Key Moments
301:03
Health Disclosure
Customer reveals he is 66, has Parkinson's, and is on insulin, identifying him as a high-need lead.
02:25
Product Pitch Start
Agent introduces the comprehensive 105-marker blood test.
03:19
The Rejection
Customer shuts down the sales attempt, leading to an immediate call end.
Discovery Questions
4
Q1
Do you have specific health goals or concerns?
Q2
How long have you had diabetes?
Q3
Are you taking medicines or insulin?
Q4
What have you done to overcome this so far?
Trust Signals
1
Sharing specific medical conditions (Parkinson's, Insulin use)
Resistance Signals
2
Short acknowledgments during pitch
Direct refusal at the end ('ippa illamma')
Confusion Signals
1
Customer asked 'Puriyalamaa enakku sollunga' (Tell me so I can understand) early on.
Topics Discussed
Diabetes
Insulin
Parkinson's Disease
Preventive Care
Full Body Screening
Liver and Kidney Function
Supplements
Lifestyle Modification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Willingly shared health details. |
| Discovery | 2 | neutral | Detailed his insulin use and age. |
| Pitch | 3 | neutral | Listened to the long explanation with simple acknowledgments. |
| Closing | 4 | neutral | Politely declined to proceed immediately. |
Call Transcript
Click to expand
Speaker 1
0.01s
If you record your name and reason for calling, I will see if this person is available.
Speaker 0
5.37s
Hi sir, this is Nimitha from IO Health Center.
Speaker 0
9.19s
Regarding your health checkup.
Speaker 1
15.23s
Thanks Namitha please stay on the line.
Speaker 1
23.69s
Hello.
Speaker 0
25.21s
Aa sir, idhu Baladandayudhapani.
Speaker 1
27.91s
Aamanga.
Speaker 0
28.81s
So idhula nimitta IO Health Center-la irukkure.
Speaker 1
31.33s
Engirundheenga?
Speaker 0
32.03s
I will help sir.
Speaker 1
33.55s
Saringa.
Speaker 0
34.39s
IO Health-ku enquiry pannirundheengala sir?
Speaker 1
37.35s
Free lemon and oil.
Speaker 0
39.01s
Health related checkups-ku ethanai enquiry pannirundheengala? And you have mentioned indha maadhiri regular-aa health checkups pannuvennu sollittu.
Speaker 1
46.25s
Puriyalamaa enakku sollunga.
Speaker 0
48.71s
Regulara health checkup pannuvennu sollittu IO health form-la vandhu neenga mention pannirundheengalla sir?
Speaker 1
54.67s
Aamamma sollungamma.
Speaker 0
56.47s
So do you have ethanai specific health goals irukka illa ethanai health concerns irukka sir ungalukku? Regular-aa health checkup pannanum-nu potturukkeenga.
Speaker 1
63.13s
Aa maamaa, non diabetic.
Speaker 0
67.77s
Okay sir.
Speaker 1
68.65s
Appuram konjam Parkinson irukku.
Speaker 0
70.75s
Okay.
Speaker 1
71.73s
Aa paarungittaam, ezhuthi ezhuthi aaru age.
Speaker 0
75.97s
Okay sir.
Speaker 1
76.67s
Neenga enna pannanum sollunga
Speaker 0
78.59s
Sir evvalavu naal sir ungalukku diabetes irukku?
Speaker 1
81.23s
Ippadi years aagirukku.
Speaker 0
82.29s
Ippadi years-aa irukku neenga medicines eduthuttu irukkeenga correct-aa?
Speaker 1
84.79s
Aamaam aamaam.
Speaker 0
85.39s
Medicines or insulin sir?
Speaker 1
87.27s
Insulin.
Speaker 0
88.07s
Insulin thaan eduthuttu irukkeenga.
Speaker 1
89.53s
Aamam.
Speaker 0
90.09s
Okay, so idhai overcome pandrathukku neenga enna sir pannirukkeenga idhuvaraikkum generally?
Speaker 1
95.11s
Overcome pannurathukku indha regular-aa injection eduthuttu irukkom, marundhu saappittu irukkom.
Speaker 0
99.01s
Medicines thaan naan consume-aa eduthuttu irukken, not like.
Speaker 1
101.07s
Aamaam.
Speaker 0
104.81s
Okay sir, so basically paatheenganna I-VOR enna pannuvomna it's a preventive care sir.
Speaker 1
109.83s
Okay-vaa?
Speaker 0
109.83s
Okay ma'am, so namma enna pannuvomna nammaloda full body diagnose pannittu neenga sonneengala sugar-ukku illa diabetes-aa irukkattum, edhuna liver functioning-aa irukkattum, fatty liver-aa irukkattum, avangalukku enna issues irukkunnu sollittu first analyze pannuvom. If they are healthy adhu eppadi follow pannalam? Illa future-laye ungalukku idhellam varum appadindradhukku oru silarkku genetically varum, oru silarkku vandhu body avangaloda.
Speaker 1
118.53s
Okay.
Speaker 0
128.67s
Environment base panni varum okay-va, adhu maadhiri varudhu appadinna adhai eppadi prevent pannalaam, or else irukku appadinna adhai eppadi cure pannalaam, adhai overcome pannalaam.
Speaker 1
130.69s
Okayva?
Speaker 1
134.37s
Irukku.
Speaker 0
137.17s
Medicine eduthu andha time-ku vandhu temporary idhu kudukkuradhula permanent-aa eppadi adhu vandhu overcome pannalaam appadindradhu doctors will be recommending sir.
Speaker 1
137.39s
Aduthu thanne
Speaker 0
145.69s
Okay-va, so IO-la vandhu oru comprehensive blood test irukku, okay-va, adhu vandhu onnu nootru aindhu biopsygmy ungalukku cover aagum.
Speaker 1
145.89s
Okay.
Speaker 0
152.39s
Ungaloda basically ippo oru sugarnala ennenna vandhu namakku defect aagumnu theriyumla.
Speaker 0
157.39s
Generally amtelic, so idhula vandhu kidney functioning, liver functioning, cardiac arrest mark, stomach pains.
Speaker 1
157.69s
Mm
Speaker 0
162.35s
So oru panel mattum namma cover pannama complete body screening pannuvom.
Speaker 1
166.47s
Okava?
Speaker 0
166.97s
Ok-va, Omega Health Fund Omega moonu cover pannuvom, idhula ella test-um pannuvom.
Speaker 1
170.13s
Ellaam test-um pannuveenga right sari.
Speaker 0
172.31s
Aa so idhoda reports base panni ungalukku vandhu enna kind of supplements eduthukkalaam lifestyle modification pannalaam enna light-aa oru muscle exercise avanga age-ku yedha maadhiri enna kind of exercise pannalaam.
Speaker 0
183.29s
Panna idhu eppadi namakku vandhu reduce aagum namakku vandhu idhu reduce pannalaamnu solittu doctors that nutrition will be helping you sir.
Speaker 0
190.47s
Basically this is what I would ask.
Speaker 1
191.55s
Budhuchu.
Speaker 1
193.17s
Okay sari.
Speaker 0
194.85s
Mm, so sollunga sir, ungalukku blood test edukkura ippa enna ideas irukka from IO?
Speaker 1
199.69s
Illamma, ippa illamma, konjam mudina dosa panni thozharangal.
Speaker 0
203.09s
Okay.
Speaker 0
204.63s
Thank you sir, have a good day.