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Call Intelligence

None with Nivitha — Feb 19, 2026 12:26

Deal Lost Warm
Customer None
Phone +919443308502
Rep Nivitha
Team Sales
Date 2026-02-19 12:26
Duration 4:13
Source None

Call History

4 attempts
Total Attempts4
First CallFeb 19, 2026
Last CallFeb 24, 2026
Total Talk Time12.7 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
75.0%
Personalization
9.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type new_inquiry

Conversation Flow

Opening Type reference_previous
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 4:13 (254s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 94
Rep Words / Customer Words 482 / 218
Rep Longest Monologue 24s
Customer Longest Monologue 11s
Silence Gaps (>2s) 0 (max 1.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Logistics of sample collection
neenga blood test mattum blood sample mattum podhumaannu kettirukkeenga master health checkup-ku
 logistics Customer Yes technical explanation Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
epigenetic test Rep -- Interested Explaining dry blood sample collection and aging factor analysis.
gut microbiome test Customer -- Other Customer specifically asks if this can be part of a tailor-made package.
dexa scan Rep -- Neutral Mentioned as tests requiring center visit.

Key Moments

3
00:11
Explanation of Epigenetic Kit
Clarifies the unique collection method which was the customer's primary concern.
01:58
Tailor-made biomarkers request
Customer shows high intent by asking for a customized package of specific tests.
03:08
Logistics for Coimbatore/Thiruvannamalai
Agent solves the geographical barrier by explaining courier options vs center visits.

Discovery Questions

4
Q1 idhu epigenetics enna range edhunnu theriyuma sir?
Q2 Enna idea irukka ungalukku epigenetics pathi?
Q3 neenga enna pannalaam plan?
Q4 neenga full time-aa illa neenga consultancy-aa?

Trust Signals

3
Asking for tailor-made packages
Planning a physical visit to the center
Asking about the agent's employment status (full-time vs consultancy)

Enthusiasm Signals

2
Specific interest in 'aging factors'
Requesting immediate tests for Gut Microbiome and DEXA

Confusion Signals

1
Clarifying if blood sample is enough for master health checkup

Topics Discussed

Epigenetics Dry blood sample collection Organ aging Gut Microbiome DEXA Scan VO2 Max Center location (Pattinambakkam) Stool sample logistics Tailor-made health packages

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking about blood sample requirements.
Middle 2 neutral Deep interest in Epigenetics and Gut Microbiome.
Closing 3 positive Agrees to receive location details and visit.

Call Transcript

Click to expand
Source File +919443308502 19-2-2026, 12-26-1pm.mp3
Transcript +919443308502_19-2-2026,_12-26-1pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19849