A
Call Intelligence
None with Nivitha — Feb 19, 2026 12:07
Deal Lost
Cold
Call History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
None
Conversation Flow
Opening Type
reference_previous
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:18 (19s)
Primary Language
Tamil
Code Switching
None
Total Speaker Turns
9
Rep Words / Customer Words
18 / 16
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| sample report | Rep | -- | Positive | Agent mentions sharing a sample report for the customer to review. |
Key Moments
200:10
Report Confirmation
Agent confirms the sample report was sent, moving the lead to the 'review' stage.
00:13
Customer Commitment
Customer agrees to review and call back, maintaining the lead's activity.
Trust Signals
1
Customer acknowledges receipt of the report
Topics Discussed
Sample Report
Follow-up Call
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and acknowledges the agent. |
| Closing | 2 | neutral | Customer agrees to call back. |
Call Transcript
Click to expand
Speaker 1
0.33s
Aa illa sollungamma.
Speaker 0
2.01s
Hello.
Speaker 1
2.87s
Aa sollungamma.
Speaker 0
5.17s
Aa Sir ungalukku.
Speaker 0
7.61s
Hello sir, kekkudhaa?
Speaker 1
9.13s
Aa ketkudhunga sollunga.
Speaker 0
10.19s
Sample report share pannirukken, konjam paathuttu enakku appuram call back pannunga, okay-va sir?
Speaker 1
13.89s
Aa naan call pannunga.
Speaker 1
16.51s
Ithu dealer kaiyaa naa saathu.
Speaker 0
17.57s
Okay sir thanks.