A
Call Intelligence
Sridhar with Nivitha — Feb 19, 2026 11:54
Deal Lost
Warm
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
75.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
51% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
7:40 (460s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
145
Rep Words / Customer Words
742 / 488
Rep Longest Monologue
45s
Customer Longest Monologue
22s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
3
Handled Successfully
3
Handling Rate
100%
Dominant Category
Logistics
Objections
3| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service Availability
Thiruvannamalai-la service illa
|
logistics | Customer | Yes | alternative solution | Excellent |
|
Fasting Requirement
Morning ungalukku empty stomachla edukkira maadhiri irukku... Oh adhu kashtam
|
logistics | Customer | Yes | flexibility/rescheduling | Good |
|
Price/Budget
around seventy thousand seventy five thousand edho oru budget potturundheenga
|
price | Customer | Yes | value stacking | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | 75000.00 | Interested | Comprehensive one-day program in Chennai including scans and blood tests. |
| aiwo 181 blood test | Rep | -- | Positive | Comprehensive blood test including food intolerance and amino acids. |
| pcod biomarkers | Rep | -- | Interested | Additional 4 markers for the daughter's weight and thyroid issues. |
Key Moments
400:47
Serviceability Conflict
Rep handles the lack of service in Thiruvannamalai by pivoting to Coimbatore/Chennai.
03:14
Daughter's Health Reveal
Customer mentions daughter's weight/thyroid, allowing the rep to personalize the pitch.
04:20
Value Stacking - Physiotherapy
Rep explains posture screening using the mobile/laptop analogy, increasing perceived value.
06:24
Price Justification
Rep explains that the high price is for a comprehensive program, not just a test.
Discovery Questions
4
Q1
Sir age aagutha?
Q2
Neengal basically health checkup panna poreengala?
Q3
Idhukku munnaadi indha health related checkups pannirukkeengala?
Q4
Unga pincode sollunga?
Trust Signals
3
Sharing daughter's health issues
Revealing medical background
Discussing travel plans to Chennai
Enthusiasm Signals
2
Requesting PDF protocol
Asking for specific biomarker lists
Resistance Signals
2
Logistical concern about fasting for a 'flying visit'
Questioning the high price point of the Master package
Confusion Signals
1
Confusion over service availability in Thiruvannamalai vs Coimbatore
Topics Discussed
Master Health Checkup
IO 181 Blood Test
PCOD Biomarkers
Thyroid and Weight Gain
Gut Microbiome
Posture Screening
Logistics and Pincodes
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and functional. |
| Discovery | 2 | neutral | Sharing personal and family health details. |
| Pitch | 3 | neutral | Asking detailed questions about markers and relevance. |
| Closing | 4 | positive | Agreed to review documents and provide pincode. |
Call Transcript
Click to expand
Speaker 1
0.97s
Hello
Speaker 0
1.07s
Hello
Speaker 1
2.47s
Hello.
Speaker 0
2.57s
Adhavadhu Sridhar.
Speaker 1
4.37s
Ya.
Speaker 0
4.97s
This is Nivedha from IO.
Speaker 1
7.25s
Okay, can you speak in Tamil?
Speaker 0
9.31s
Aa sollunga sir, so.
Speaker 1
11.03s
Okayngama
Speaker 0
13.09s
Sir age aagutha?
Speaker 1
13.63s
Aa enna sambathri naam lai.
Speaker 0
15.39s
Okay sir.
Speaker 1
16.79s
Genetic age vandhu oru oru vandhu.
Speaker 0
19.89s
54
Speaker 0
22.41s
Okay sir, sollunga sir.
Speaker 1
25.49s
Ingayis basic doubts family members-kagavum naan kettuttu irukken.
Speaker 0
30.71s
Okay sir.
Speaker 1
31.21s
And ippa naanga angae dhaan vandhu serthukkanumaa illa ungalukku neenga authorized person yaaraavadhu irundhaa inga bed sample eduthu anuppuradhukku vaaippu irukkaa?
Speaker 0
40.09s
Ya okay sir unga pincode sollunga naan service irukkanu check pannikiren.
Speaker 1
43.17s
Aaru aaru aaru aaru ondru Thiruvannamalai.
Speaker 0
47.83s
Sorry sir Thiruvannamalai andha placela vandhu engalukku service illa sir. So neenga Chennaikku vara maadhiri illa near by edhavadhu places irukka ungalukku? Oru center of city adhu maadhiri edhavadhu irukka sir ungalukku near by?
Speaker 1
51.65s
Okay
Speaker 1
59.93s
Tamilnattukke irukken, Ten Crop City-nnu irukku, Thiruvannamalai, Thiruvannamalai-la service illa, inga ellarukkume irukke inga, Coimbatore-la irukka.
Speaker 0
66.81s
Coimbatore irukku sir.
Speaker 1
69.03s
Pin code pin code.
Speaker 0
69.75s
Pincode pincode solreengalaa sir?
Speaker 1
71.97s
Aa enkooda theriyala adhu en doctorukkaaga ketten.
Speaker 0
75.45s
Ya okay
Speaker 1
76.19s
Saravanampatti-ngira areala irukkaanga avanga.
Speaker 0
79.03s
Okay sir.
Speaker 1
79.41s
Angae angae main area sonnaalum avanga they can go.
Speaker 0
83.01s
Ya ya okay.
Speaker 1
83.25s
Adhudhaan therinjukkanumnu paarkkirom, suppose naanga edhaavadhu payanpaduththukku poromna angay kodukka mudiyuma?
Speaker 0
89.71s
Ya sure sir so Coimbatorela neenga unga daughter irukkaannu solreengalla.
Speaker 1
90.33s
Aa
Speaker 1
94.39s
Aamaa.
Speaker 0
94.65s
Unga ponnu irukka place-oda pincode mattum enna kettu sollunga, naan service irukka check panren, appadi irundhuchunna andha place-laye vandhu we can make the blood sample collection sir.
Speaker 1
99.35s
Appadirunthu andha
Speaker 1
104.75s
Okay, adhu oru vishayam.
Speaker 0
105.29s
Adhu oru vishayam, yes sir.
Speaker 1
106.65s
Next Saturday day after tomorrow.
Speaker 1
110.11s
Naan vandhu Ambattur-ukku oru function-ukku varenma.
Speaker 0
112.91s
Okay sir.
Speaker 1
113.41s
Adhu vandhu oru flying visit-aa dhaan irukkum.
Speaker 0
117.15s
Okay andha.
Speaker 1
117.37s
Andha nerathula naanga blood sample edhavadhu kudukkuradhukku vaaippu irundhadhunna naanga engeyavadhu meet pannikka mudiyuma?
Speaker 0
125.03s
Ya kandippa mudiyum sir, aana ennanna naan slots check pannanum, firstly idhu vandhu fasting test sir okay-va.
Speaker 1
129.53s
Vandhu
Speaker 0
131.79s
Morning ungalukku empty stomachla edukkira maadhiri irukku, ungalukku adhu comfortablea irukkuma?
Speaker 1
132.49s
Okay.
Speaker 1
136.53s
Oh adhu kashtam, yenna naan varadhukku late aayiduvom.
Speaker 0
139.39s
Okay sir next day stay panreengalaa?
Speaker 1
140.07s
Next stay pannureenga.
Speaker 1
142.27s
Aa
Speaker 0
142.83s
Next day stay panreengalaa Saturday vandhuttu Saturday illa.
Speaker 1
144.89s
Illa adhanaladhan aamaam Saturday-ve kilamburen indha trip adhanaladhan naan yosikkiren.
Speaker 0
149.59s
Saturday ethanai manikku sir varuveenga morning?
Speaker 1
150.39s
Sari
Speaker 1
152.05s
Naan evening dhaama varuven, madhiyanam varuven.
Speaker 0
153.91s
Okay
Speaker 0
155.37s
Okay
Speaker 1
155.51s
Event mudichuttu udane night-e kilambura maadhiri irukkum, oru ezhuvan muppathi ettukkullara illaina innoru vaatti varanum.
Speaker 0
159.71s
Okay
Speaker 0
161.67s
Okay Sir.
Speaker 1
161.85s
Enakku unga protocol fulla oru PDF anuppa mudiyuma? What are you doing?
Speaker 0
166.03s
Aa
Speaker 0
167.07s
Sure sir.
Speaker 1
167.63s
Athu
Speaker 0
168.77s
Sir basically enakku therinjukka vendiyadhuna, neengal basically health checkup panna poreengala? Idhukku munnaadi indha health related checkups pannirukkeengala?
Speaker 1
169.09s
Aa
Speaker 1
175.97s
Aa naan basically self conscious person, naan vandhu from medical related background dhaan enakku.
Speaker 0
182.47s
Okay sir.
Speaker 1
182.91s
Ippo enakku vandhu since I am crossing pannishthu plus andha basic factors ellam check pannikkanum appadingaradhu.
Speaker 0
194.03s
En doctor
Speaker 1
194.17s
En daughter vandhu she is around irubathi ettu.
Speaker 0
196.63s
Okay.
Speaker 1
196.83s
So andha age-la konjam weight gain irukku thyroid issues irukku.
Speaker 0
200.01s
Okay.
Speaker 0
201.25s
Okay sir.
Speaker 1
201.67s
So adhu illama vera ennalam namma neenga vandhu oru moonru moondru plus markers solreenga illaiya?
Speaker 0
208.43s
Sar
Speaker 1
208.77s
Andha adhukku adhu ennennaalaam markets-um list-um.
Speaker 1
213.61s
Adhu edhukkundaanadhunnu therinjirundhaa.
Speaker 0
213.73s
Adhu edhukku?
Speaker 1
215.97s
Adhu how relevant it will be, illa adhulaye neenga vandhu around seventy thousand seventy five thousand edho oru budget potturundheenga.
Speaker 0
223.03s
Sar.
Speaker 1
223.57s
Aa andha oru package thaana vera edhuvum packages irukkaa appadingiradhu enakku therinja better-aa irukkum.
Speaker 0
232.11s
Actually ippa neenga sonneengala sir, adhu Master Health Checkup ezhaindhu aindhu thozhandhu sonnenla sir, adhu vandhu Master Health Checkup, adhukkadaikkum complete-aa Chennaikku vara maadhiri, so one day ungalukku spend panra maadhiri irukkum.
Speaker 1
232.65s
Aa
Speaker 1
235.55s
Mm
Speaker 1
238.19s
Okay.
Speaker 0
241.85s
Enna, adhu verum blood test mattum kidaiyadhu.
Speaker 1
242.15s
Okay.
Speaker 0
244.35s
Ungalukku moonu types of blood test irukkum adhula IO one eighty one sollittu comprehensive blood test, food intolerance, amino acid indha moonu test-um adhula cover aagum ungalukku okay-va.
Speaker 1
244.47s
Ok.
Speaker 0
252.91s
Idhu illaama ungalukku gut microbiome test pannuvaanga, stool adhaavadhu gut related-aa enna issues irukkunnu sollittu check pannuradhukku oru stool test maadhiri irukkum.
Speaker 1
252.93s
Idhu illaama.
Speaker 0
260.63s
Okay okay apart from this ungalukku physiotherapy sessions irukkum idhula basic screening ippa namma romba mobile use panrom illa laptop use panromna body konjam trink aana maadhiri irukkum paatheengala shoulder rendu konjam bend panna maadhiri irukkum.
Speaker 1
260.81s
Okay.
Speaker 1
265.39s
Okay.
Speaker 1
273.03s
Okay.
Speaker 0
273.61s
So andha posture problem edhuna irundhuchunna namakku vandhu head pain migraine issues varum neck pain varum shoulder pains varum so adhukku posture screening pannuvaanga.
Speaker 1
280.37s
Portion
Speaker 0
282.17s
Adhu illaama scans irukkum sir CT scan UST scan.
Speaker 1
282.61s
Scan
Speaker 0
286.05s
Sex check irukkum ungalukku idhu ellame scans maadhiri oru set irukkum ungalukku Dexa scan VO2 Max irukkum ungalukku okayva health check pandradhukku bone density check pandradhukku idhu vandhu indha ezhubathi aayirathu package sonneengalla sir andha program Monday program maadhiri irukkum morning oru ettu o'clock vareenga appadinna.
Speaker 1
286.11s
Sex
Speaker 1
287.11s
Namakku
Speaker 1
287.81s
Idhu ellame scan
Speaker 1
292.79s
Nilaiyaana
Speaker 1
298.21s
Aa.
Speaker 0
301.35s
Evening oru naangu o'clock-ukkum program irukkum ungalukku okay-va?
Speaker 1
304.45s
Morning ettu o clock varanum. Aama sir center irukku.
Speaker 0
305.89s
Aamaa sir, center aamaa sir.
Speaker 1
307.91s
Okay.
Speaker 0
308.39s
Yenna blood test mattum illana kooda namma anga organize pannikkalaam, but scans ellam vandhu namma inge dhaana sir edukkanum centerla?
Speaker 1
313.21s
Aamaa okay-paa.
Speaker 0
313.91s
Okay ma'am, so evening naangu o'clock varaikkum irukkum ungalukku, at the end of the day program vandhu ungalukku vandhu doctor consultation and diet consultation irukkum ungalukku.
Speaker 1
317.41s
Adhu end of.
Speaker 0
322.95s
Okay vaa, idhudhaan indha package, idhu illaama idhula vandhu indha IO one eight vandhu sonnenla sir, idhu ungalukku suitable-aa irukkum, indha program-la unga daughter-ku vandhu neenga weight gaining issue irukkunnu sonneengalla.
Speaker 1
323.01s
Okay bye.
Speaker 1
328.15s
Aa
Speaker 0
333.81s
Aamaa, plus thyroid irukkunnu sonneenga, avangalukku vandhu namma kooda oru naalu mark extra edukkira maadhiri irukkum PCOD related-aa. Aennaa edhunaala namakku weight gaining irukkunnu theriyaadhu. Usually vandhu sugar spike aanaalum theriyaadhu, oru thyroid issue illa, hormone imbalance illa, namakku vandhu PCOD related-aa edhunaala issues irukku appadinaa kooda avangalukku vandhu weight balancing irukkum, weight vandhu increase aagum correct-aa?
Speaker 1
334.01s
Aamaa.
Speaker 1
339.57s
Related
Speaker 1
343.01s
Aa aa aa
Speaker 1
353.73s
Aamaam.
Speaker 0
354.65s
So adhanala avanga avanga paarthaa indha PCOD test mattum edukkura maadhiri irukkum sir kooda.
Speaker 1
358.95s
Okay.
Speaker 0
358.95s
Okay this is what we recommend oru.
Speaker 1
360.73s
Idhu ellame idhu vandhu blood testlaye mudichukkalaam illaiyaa?
Speaker 0
364.19s
Idhula blood test varum, koodave vandhu ungalukku scans-um varum sir, screening-um varum. Illa verum blood test mattum edukkira maadhiri irundhaal you can take for IO one eight one, avangalukku one eight one kooda andha naalu biomarker include pannikkalaam.
Speaker 1
369.19s
Illa verum blood test.
Speaker 0
376.01s
Aanaa bio
Speaker 1
376.07s
Aanaa bio marketing maathiri increase pannitta first entry level ippo next level-ukku namma poromna adhu idhu indha test repeat panna thevaiyilla. Repeat panna vendaam sir we will be reducing idhoda price.
Speaker 0
382.27s
Adhu
Speaker 0
384.47s
Repeat panna vendaam sir we will be reducing idhoda price amount reduce pannittu balances namma eduthukkalaam.
Speaker 1
390.49s
Okay
Speaker 0
391.33s
Illa neenga separate separate-aa eduthukkanum appadinnaalum, namma neenga adhukkaana Chennai varanum.
Speaker 1
396.07s
Aa
Speaker 0
396.09s
Blood test mattum dhaan unga place-la namma organize pannikkalaam. Neenga Coimbatore sonneengale, Thiruvannamalai-la andha option illai ippa engalukku. Okay-va? Coimbatore-la neenga andha pincode mattum neenga share pannunga. Share pannineenga-nna naan check pannittu ungalukku service irundhadhu namma angeyum organize pannikkalaam.
Speaker 1
402.67s
Okayva
Speaker 1
406.37s
Check panniyalaam.
Speaker 1
409.05s
Aa
Speaker 0
409.95s
Okay, neenga ippo indha biomarket.
Speaker 1
409.95s
Okay, neenga ippa indha biomarker solreenga illaiya, adhu ondru ettu ezhu, ondru ettu ondru something irukku.
Speaker 0
413.77s
Exactly.
Speaker 1
415.29s
Aa adhu ennellaam cover aagudhungiradhu oru PDF anuppa mudiyuma?
Speaker 0
419.21s
Yes sure sir, naan ungalukku sample report maadhiri onnu share panren.
Speaker 1
422.53s
Aa, actually nice.
Speaker 0
422.55s
Aa definitely.
Speaker 0
423.59s
Ya okay, and kooda avangalukku vandhu PCOD-la oru naangu important biomarkers irukku.
Speaker 1
423.91s
Okay
Speaker 0
429.01s
Adhu check panna PCOD-la ethanai issues irukka adhanai menstrual cycle-la ethanai issues irukka appadindradhu therinjirum okay-va.
Speaker 1
429.27s
Mm.
Speaker 1
435.29s
Okay okay.
Speaker 0
435.55s
So along with andha naalu biomarkers ungalukku add panren neenga paarunga paarthuttu enakku call back pannunga okayva.
Speaker 1
441.03s
Nallathumma.
Speaker 0
441.89s
Mm, okay sir, so neengal paathuttu enakku call pannunga.
Speaker 1
443.75s
Athu.
Speaker 0
445.71s
Hello ma'am, pin kodai share pannunga okay.
Speaker 1
448.23s
Aa naan ippo first PIN code check panni.
Speaker 0
449.93s
Kandippa sir this is Nivedha number save pannikkonga enna query irundhaalum enakku call pannunga.
Speaker 1
453.57s
Varaiyilla.
Speaker 1
455.67s
Okay.
Speaker 0
456.87s
Okay sir, thank you sir, have a good day.
Speaker 1
458.21s
Aa thank you.
Speaker 0
459.25s
Bye.
Speaker 1
459.41s
Okay.