A
Call Intelligence
None with Nivitha — Jan 24, 2026 17:53
Deal Closed
Hot
Call History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
95.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Blood Test + Doctor/Dietician Consultation
Purchase Date
Jan 24, 2026
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
10% into call
Pitch Approach
Service-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
4:05 (246s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
86
Rep Words / Customer Words
412 / 238
Rep Longest Monologue
51s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 51.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Slot Availability
Okay Tuesday available illaingala? Adhukku munnaadi call sollanuma illaiya?
|
logistics | Rep | Yes | alternative choice | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Positive | Primary service being booked. |
| dietitian consultation | Rep | -- | Positive | Customer asks if it is included; rep confirms it is via video call. |
Key Moments
300:24
Fasting Requirement Explanation
Crucial technical instruction for the validity of the test.
01:54
Slot Conflict Resolution
Rep successfully navigated the lack of immediate slots to book a later date.
03:12
Consultation Inquiry
Customer confirms value-add services (Doctor/Dietician), increasing buy-in.
Discovery Questions
3
Q1
Sir, blood test book pandrathukku enquiry pannirundheengala sir?
Q2
You are from Chennai right sir?
Q3
Enna time ungaloda prefer time sir?
Trust Signals
2
Willingness to share personal details (height/weight/address)
Agreement to pay online before the test
Enthusiasm Signals
1
Asking about doctor/dietician consultation inclusions
Resistance Signals
1
Initial disappointment that Monday/Tuesday slots were full
Confusion Signals
1
Clarifying fasting duration (10 vs 12 hours)
Topics Discussed
Blood test booking
Fasting requirements
Slot availability
Coimbatore location
Doctor/Dietician consultation
WhatsApp data collection
Online payment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming the enquiry. |
| Scheduling | 2 | negative | Difficulty finding an immediate slot for the next day. |
| Closing | 3 | positive | Agreed to Thursday slot and payment process. |
Call Transcript
Click to expand
Speaker 0
0.79s
Hello
Speaker 1
0.83s
Hello
Speaker 0
2.47s
Sollunga.
Speaker 1
2.99s
Athu Dithya.
Speaker 0
5.13s
Ae Vijay brother sollunga.
Speaker 1
6.21s
Aa, so this is Nivetha from I U.
Speaker 0
8.89s
Okay sollunga.
Speaker 1
9.77s
Sir, blood test book pandrathukku enquiry pannirundheengala sir?
Speaker 0
14.25s
Hello.
Speaker 1
15.01s
Hello sir, blood test-ku enquiry pannirundheengalla?
Speaker 0
18.27s
Aamaam, aamaanga.
Speaker 1
19.35s
Aa so eppo sir blood test book pannanum? Book pannittu naalaikku.
Speaker 0
22.03s
Aa naalaikku book panna mudiyuma?
Speaker 1
24.77s
It's a fasting test sir.
Speaker 0
27.17s
Okay.
Speaker 1
27.17s
Ippo ten to twelve hours fasting irukkanum.
Speaker 0
29.87s
Okay.
Speaker 1
30.35s
You are from Chennai right sir
Speaker 0
32.41s
Illaiinga Coimbatore.
Speaker 1
33.39s
Coimbatore okay okay
Speaker 0
34.83s
Aamaam.
Speaker 1
35.41s
Aa correct sir, so once again naan slots mattum check pannikiren, naalaiku morning irukkaannu, okay-va? Enna time ungaloda prefer time sir.
Speaker 0
40.45s
Okay okay enna time ungaloda prefer time
Speaker 0
43.37s
Fasting irukkonna oru ettu ettu muppadhikkulla vandha okay.
Speaker 1
46.97s
Aa okay sir one second see online I will check.
Speaker 0
48.91s
Night naan 12 hours-la irukkanuma?
Speaker 1
51.03s
Aa pathu irandu hours.
Speaker 0
53.21s
Okay aa.
Speaker 0
54.41s
Ok one second
Speaker 1
105.59s
Hello
Speaker 0
107.07s
Aa sollunga.
Speaker 1
107.75s
Aa sorry sir, irubathi seventh dhaan sir slot irukku, ettu ettu muppathi, irubathi seventh dhaan, seventh dhaan, next Tuesday.
Speaker 0
112.37s
27 pa.
Speaker 0
116.05s
Okay Tuesday available illaingala? Adhukku munnaadi call sollanuma illaiya?
Speaker 1
118.49s
Munnaalum
Speaker 1
120.33s
Enna sir puriyala.
Speaker 0
121.85s
Adhukku pinnodaiya swarthamaa illaiyaa?
Speaker 1
123.65s
Aa illa sir, Monday ellam full-aa irukkudhu, 9 to 9-th day slot irukku, Monday ungalukku okay-va?
Speaker 0
129.23s
Nine to nine thirty-ngala, ondu day?
Speaker 1
134.29s
Neengal ninth maintenance-ndradhu oru technician kitta sonneenganna oru aaru minutes clear-aa varuvaanga.
Speaker 0
139.63s
Okay illa Monday venaanga sari aduthathu Wednesday irukkungala Tuesday irukkungala Wednesday irukkungala.
Speaker 1
144.77s
Tuesday irukku sir, Tuesday vandhu ungalukku ettu to ettu third slot irukku.
Speaker 0
149.19s
Velanthiri book pannikkalaanga.
Speaker 1
152.67s
One second sentence pannikkiren, Wednesday endha slot-ume illa sir, adhoda Thursday thaan.
Speaker 0
157.03s
Athukkum illa.
Speaker 0
158.31s
Mm
Speaker 1
159.43s
Wednesday booked already ellame book aayiduchu.
Speaker 0
162.75s
Okay.
Speaker 1
163.51s
Thursday or Tuesday.
Speaker 1
166.61s
Thursday vandhu ungalukku ezhuvadhu muppadhu ettu ettu muppadhu edhaavadhu muppadhumey irukkum ungalukku.
Speaker 0
171.91s
Okay okay, appo Saturday-kku vandhu Thursday book pannikkonga.
Speaker 1
176.05s
Sir seven thirty to eight book pannikkuva sir ungalukku?
Speaker 0
179.27s
Aa athaavathu tharikku ippo panniduvom.
Speaker 1
180.95s
Ya okay sir, ungalukku oru template share panren WhatsApp-la vera oru WhatsApp-la.
Speaker 0
184.43s
Okay.
Speaker 1
185.21s
Okay ungaloda height weight ungaloda address ella detailsum konjam quickly send pannitteenganna naan ungaloda cloth book panniduven.
Speaker 0
185.63s
O
Speaker 0
191.31s
Okay.
Speaker 1
191.91s
Okka.
Speaker 0
192.47s
Idhu doctor consultation-oda varuma eppadi?
Speaker 1
194.49s
Doctor consultation, dietician consultation undu sir ungalukku.
Speaker 0
198.29s
Sorry, diet action conception edhuvum varuma?
Speaker 1
200.47s
Aamaam Sir.
Speaker 0
201.77s
Okay okay, eppadi adhu video call-aa irukkumaa illa through document irukkumaa? Eppadi irukkum.
Speaker 1
206.17s
Video call-um pannuvanga sir, yenna neenga Coimbatore-la irundhu pesureengalla?
Speaker 0
210.21s
Aa
Speaker 1
210.83s
So that ungalukku vandhu video call-la dhaan sir.
Speaker 0
213.47s
Ok fine.
Speaker 0
215.53s
Okay okay.
Speaker 1
216.73s
Mm okay
Speaker 0
218.15s
Sarimma, okaymma, details kodupponga.
Speaker 1
219.61s
So mode of payment sir change aa.
Speaker 0
223.07s
Aa through online aa clear karuthukkonga.
Speaker 1
225.71s
Ya okay sir, so vandhu payment mattum pannittu enakku screenshot mattum share pannidunga, okay-va? Enakku andha template mattum konjam udane send pannidunga.
Speaker 0
232.93s
Okay
Speaker 1
233.17s
Pay pannittu enakku screenshot mattum share pannuren okayva.
Speaker 0
236.15s
Okay sure.
Speaker 1
236.81s
Veru oru WhatsApp ippo call pannirukkangala indha numberla irundhu WhatsAppla ungalukku message pannuren okay.
Speaker 0
241.49s
Okay.
Speaker 1
242.29s
Okay sir thank you sir have a good day.
Speaker 0
243.97s
Thank you.
Speaker 1
245.15s
Boy.