A
Call Intelligence
None with Nivitha — Feb 09, 2026 17:23
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English/Telugu
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
yes
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:44 (45s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
16
Rep Words / Customer Words
84 / 14
Rep Longest Monologue
7s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
no_need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No current need
ha right no no requirement madam.
|
no_need | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health service | Rep | -- | Negative | General inquiry about health services/healthcare center. |
Key Moments
200:28
Direct Discovery Question
Rep asks if there is a health concern, which leads to the immediate disqualification of the lead.
00:37
Customer Rejection
Customer confirms no requirement, effectively ending the sales opportunity.
Discovery Questions
1
Q1
do you have any requirement or else like any health related concern sir?
Resistance Signals
1
no requirement madam
Topics Discussed
Health enquiry
Health related concerns
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer is listening to the introduction. |
| discovery | 2 | neutral | Customer quickly states there is no requirement. |
Call Transcript
Click to expand
Speaker 0
1.37s
hello
Speaker 1
3.33s
Hello.
Speaker 0
4.03s
haay saar dis is nimitha from i o support team.
Speaker 1
8.39s
I will.
Speaker 0
9.15s
Yes sir.
Speaker 1
10.83s
from
Speaker 0
12.15s
ai o support teams such as health care center.
Speaker 1
16.29s
Okay.
Speaker 0
17.17s
aa vi visit mein enquiry for a health service.
Speaker 0
20.93s
just wanted to know if they have taken the service from our side sir.
Speaker 1
26.81s
right now namma.
Speaker 0
28.65s
okay sir just received an enquiry. just wanted to know do you have any requirement or else like any health related concern sir?
Speaker 1
37.35s
ha right no no requirement madam.
Speaker 0
38.97s
okay sir thank you have a good day sir if you have any requirement just give a call back to the same office.
Speaker 1
42.17s
Okay thank you.
Speaker 0
44.01s
Thank you sir.