A
Call Intelligence
None with Nivitha — Jan 23, 2026 16:58
Deal Lost
Cold
Call History
5 attemptsRep Performance
4.0/10
Pitch Effectiveness
3.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu
Brand Awareness
none
Brand Sentiment
neutral_to_negative
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
primary
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
44% into call
Pitch Approach
feature_benefit
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:54 (114s)
Primary Language
Telugu
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
20
Rep Words / Customer Words
218 / 42
Rep Longest Monologue
22s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
uninterested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No interest
naaku eppudu em interest ledu
|
uninterested | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Main offering described as a way to detect internal health issues and organ health. |
Key Moments
400:15
Agent Introduction
Establishes the caller's identity as Abhijit from IO Health.
00:49
Customer Denial of Inquiry
Customer claims no memory of the inquiry, making the call effectively a cold call.
01:11
Value Proposition (183 tests)
Agent attempts to build value by highlighting the comprehensiveness of the test.
01:48
Hard Rejection
Customer shuts down the pitch and ends the call.
Discovery Questions
3
Q1
Recently eppudaina blood checkup gaani full body checkup gaani chepinchukunnaraa sir?
Q2
Meeku asalu IO gurinchi telusa sir?
Q3
Meeku itla inquiry pettinattu emaina gurthundaa?
Resistance Signals
2
Ledu ledu ledu (No no no)
Naaku eppudu em interest ledu (I don't have any interest now)
Confusion Signals
2
Evarandi meeru? (Who are you?)
Meeru phone chestunnaaru (You are calling)
Topics Discussed
Advanced blood tests
Full body checkup
Diabetes reversal
Doctor consultation
Dietician plans
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer was confused about who was calling and what was being said initially. |
| discovery | 2 | neutral | Gave short, direct answers denying any recent checkups or brand awareness. |
| pitch | 3 | neutral | Listened to the pitch but did not engage or ask questions. |
| closing | 4 | neutral | Abruptly ended the conversation stating no interest. |
Call Transcript
Click to expand
Speaker 1
1.05s
Hello you will be having hello aa yes sir
Speaker 0
2.83s
Hello
Speaker 0
5.11s
Meeru phone chestunnaaru.
Speaker 1
6.99s
Aa ek minute sir.
Speaker 1
9.23s
Chaasaayi one eight one telidu.
Speaker 0
11.71s
Hello.
Speaker 1
12.07s
Ee last food would be dal. Aa hello evarandi meeru?
Speaker 0
13.37s
Aa
Speaker 0
15.31s
Sir naa peru Abhijit, nenu I O Health ane company nundi call chestunnanu Chennai nunchi.
Speaker 1
21.59s
Aa.
Speaker 0
22.35s
Ya so memu advanced blood test provide chestam sir, so meeru inquiry pettinattu unnaaru.
Speaker 0
28.83s
Aa campaign dwara so meeru recently eppudaina blood checkup gaani full body checkup gaani chepinchukunnaraa sir?
Speaker 1
38.67s
Em em ledu
Speaker 0
40.91s
Okay meeku asalu IO gurinchi telusa sir? Like meeku itla inquiry pettinattu emaina gurthundaa.
Speaker 1
49.35s
Ledu ledu ledu.
Speaker 0
50.53s
Avuna okay, ante meeru health health gurinchi atla explore cheyaniki chese stage lo unnara sir? Ante ippudu meeru blood test maa blood test thoti meeku emaina lopala issues emaina unte bayataku telustundi, so meeru normal ga doctor consultation lo akkada ikkada telavanivi maa test lo telustundi.
Speaker 0
71.05s
So deentlo noota enabhai moodu tests chestham sir, body-lo prathi organ paina.
Speaker 0
77.95s
Ya.
Speaker 0
78.85s
So aa aa test-lathoti upayogam endante sir, ippudu meeku emaina health issues unnaayi meeku inka telavanivi avi telustundi, bayata paduthundi. Adi kaakunda memu doctor consultation kooda free-ga provide chestaamu, inka dietician plans kooda provide chestaamu. So ee information-thoni meeru emaina ippudu diabetes vacchelaaka undi annadi mana daanitho telustundi.
Speaker 0
100.89s
So adi telusukoni meeru adi avoid cheyadaniki ledante adi reversal cheyadaniki process lo cherabadataaru sir.
Speaker 1
108.33s
Okay andi nenu avasaramainappudu meeku phone chestanandi naaku eppudu em interest ledu.
Speaker 0
112.43s
Okay okay sir.