A
Call Intelligence
Uttam Saraogi with Abijith — Feb 13, 2026 14:49
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Uttam Saraogi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:03 (64s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
13
Rep Words / Customer Words
112 / 28
Rep Longest Monologue
16s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No current need
Nahi nahi abhi filhaal.
|
time | Rep | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| medical checkup support | Customer | -- | Negative | Agent inquiring about frequency to offer assistance. |
Key Moments
200:16
Agent Introduction
Abhijit takes over the call and clarifies the purpose of the call from AIWO Health.
00:48
Customer Rejection
Customer states 'Nahi nahi abhi filhaal', effectively ending the sales opportunity for this call.
Discovery Questions
2
Q1
aap medical checkups kab kab karwate hain?
Q2
generally toh aap annually karwate hain sir, nahi toh teen mahine mein ek baar waisa kuch karwate hain?
Resistance Signals
2
Short, one-word answers
Dismissive tone regarding current checkups
Confusion Signals
1
Initial confusion about the caller's identity and company name
Topics Discussed
Medical checkup frequency
Lead form follow-up
AIWO Health services
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was unsure who was calling initially. |
| Discovery | 2 | neutral | Answered questions briefly. |
| Closing | 3 | neutral | Ended the call quickly. |
Call Transcript
Click to expand
Speaker 0
0.81s
Hello. Hello, are you Satyam Sarani?
Speaker 1
4.41s
Haan.
Speaker 0
4.75s
Is this Uttam? I don't know in the IO. Wow. This is Nimita from IO Health.
Speaker 1
4.77s
Achchha uttam
Speaker 1
6.77s
Haan
Speaker 1
12.65s
Haan, se bol rahe hain.
Speaker 0
14.37s
Ek minute sir.
Speaker 1
16.63s
Hello. Yes sir, my name is Abhijit, I am calling from Aibo Health Care Center from Chennai sir.
Speaker 1
25.41s
Haan boliye.
Speaker 1
29.07s
Aap aap subah mein shayad sir ek sheet kiye sheet fill kiye the, basically hum log yeh sawal kar rahe the ki aap medical checkups kab kab karwate hain? To aap bataye the regularly.
Speaker 1
44.19s
Yaar? Oh maa maa actually kehte hain. Ya maa dekho problem nahi.
Speaker 0
44.45s
O
Speaker 1
48.77s
Okay like generally toh aap annually karwate hain sir, nahi toh teen mahine mein ek baar waisa kuch karwate hain? Nahi nahi abhi filhaal. Okay okay sir, toh wahi jaanne ke liye call kiya tha just support ke liye sir. Teen minute thank you. Okay thank you sir.
Speaker 0
63.57s
Okay.