A
Call Intelligence
None with Nivitha — Feb 18, 2026 18:00
Deal Lost
Warm
Call History
1 attemptRep Performance
5.5/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
24% into call
Pitch Approach
Educational/Comparison
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:55 (115s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
34
Rep Words / Customer Words
184 / 142
Rep Longest Monologue
15s
Customer Longest Monologue
11s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Trust
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Health companies create issues if none exist
naturally that is the role of health companies if I have no issue they will create issue right?
|
trust/industry skepticism | Customer | Yes | direct denial + professionalism | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| preventive health services | Rep | -- | Skeptical | Explaining the core service of diagnosing issues before they become serious. |
Key Moments
300:31
Hospital Comparison
The rep establishes the 'Preventive' category by contrasting it with reactive hospital care.
01:27
The 'Creating Issues' Joke
Reveals customer's underlying skepticism about the wellness industry.
01:45
WhatsApp Request
Customer ends the discovery phase early by moving the interaction to a different channel.
Discovery Questions
1
Q1
do you have any health goal or any specific health concerns?
Trust Signals
1
Customer summarized the service back to the rep to ensure understanding.
Resistance Signals
2
Skeptical joke about health companies creating issues.
Deflecting the conversation to WhatsApp rather than continuing the call.
Confusion Signals
1
Customer interrupted to clarify the preventive model.
Topics Discussed
Preventive Care
Diagnostics
Hospital Comparison
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but direct. |
| Pitch | 2 | neutral | Made a joke about health companies 'creating issues' if none exist. |
| Closing | 3 | neutral | Requested follow-up via text. |
Call Transcript
Click to expand
Speaker 1
0.25s
Hello hello.
Speaker 0
1.09s
Hello.
Speaker 1
1.61s
okay happy goal haanji.
Speaker 0
2.99s
aasar is is baarath.
Speaker 1
4.97s
Yes yes.
Speaker 0
5.65s
dis is nimitta from ai o.
Speaker 0
9.03s
aa visited enquiry for IO health services.
Speaker 0
13.15s
vaaṇṭeḍ uṇṭu vaaṇṭe
Speaker 0
16.35s
do you have any health goal or any specific health concerns?
Speaker 1
22.53s
actually uh i want to know about this service.
Speaker 0
27.01s
Okay sir.
Speaker 1
27.29s
Okay sir.
Speaker 0
28.29s
vi aar intu priventiv kes.
Speaker 0
31.47s
Uh basically what we do in a hospital, right? Uh they'll diagnose you and they'll give medications for if you have any issues, right? They'll give you medications. Or if you don't have, they will normally leave like uh whatever you follow, they will be following you. That is what happens in a hospital. Correct.
Speaker 0
46.93s
so as a preventive care what we do is
Speaker 0
49.67s
vi vil bi laik daignaising yu. aaphṭar daignaising vi vil vi vil...
Speaker 0
55.59s
viḷ phaind auṭ da iṣyūs in yuvar
Speaker 0
59.83s
Yeah yeah you will you will start with you will start
Speaker 1
59.89s
ya ya you will you will start with you will start with you will let me tell you something. what i understand is that you will start with preventive.
Speaker 1
69.29s
like health checkups and everything.
Speaker 0
69.31s
Like
Speaker 0
72.23s
Yes sir.
Speaker 1
72.77s
and after that if something is diagnosed we will support.
Speaker 0
77.25s
You will
Speaker 0
78.35s
Yes sir.
Speaker 1
78.57s
It should it is that sort, right?
Speaker 0
80.47s
If it is not there, if you have any chances of getting any kind of issues in advance, right, in future, right. We will support you.
Speaker 1
87.85s
Yeah yeah naturally that is the role of health companies if I have no issue they will create issue right?
Speaker 0
93.95s
Of course not sir. We will not create a issue sir.
Speaker 1
94.59s
Sir, we will not create a issue, sir. Yeah, yeah, that is on the lighter side. No, no. Okay, can you send me, can you send me the more details on WhatsApp number? WhatsApp number.
Speaker 0
98.53s
Okay. Can you
Speaker 0
103.59s
Yeah, sure.
Speaker 0
105.03s
Sure sir.
Speaker 1
105.53s
Please send me. I I so that I can understand well.
Speaker 0
108.77s
ya shyor sir. ai vil sher yu da ditels ok.
Speaker 1
111.25s
Please, please, please. Have a good day sir. Bye.
Speaker 0
111.67s
Have a good day sir. Bye.
Speaker 1
113.79s
Okay okay okay bye.