A
Call Intelligence
Seth Randive with Nivitha — Feb 14, 2026 11:28
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Seth Randive. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
other
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Direct Inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:22 (23s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
41 / 31
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already purchased/completed elsewhere
Oh no, I got my health checkup done. I was just looking at different options.
|
timing/need | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | General inquiry to see if the lead is interested in services. |
Key Moments
100:08
Customer reveals service completion
The lead is disqualified as they just finished a checkup 2 days ago.
Discovery Questions
2
Q1
So you will be doing your health checkups like annually right?
Q2
Okay, you have any idea of taking a blood test or any health checkups?
Resistance Signals
2
I got my health checkup done
I was just looking at different options
Topics Discussed
Annual health checkups
Blood tests
Recent medical history
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responds to the greeting. |
| Discovery | 2 | neutral | States they have already completed the service. |
| Closing | 3 | neutral | Ends the call cordially. |
Call Transcript
Click to expand
Speaker 0
0.35s
Hello.
Speaker 1
0.41s
Hello.
Speaker 0
1.51s
Sorry sir due to technical issue that they called. So you will be doing your health checkups like annually right?
Speaker 1
8.49s
Oh no, I got my health checkup done.
Speaker 0
10.29s
I was just looking.
Speaker 1
10.43s
I was just looking at different options.
Speaker 0
12.93s
Okay, you have any idea of taking a blood test or any health checkups?
Speaker 1
17.53s
yaa, aai got main health checkup done just 2-3 days waale.
Speaker 0
20.43s
Yes okay sir thank you sir have a good day.