A
Call Intelligence
Seth Randive with Nivitha — Feb 14, 2026 11:28
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 3.0/10 on call with Seth Randive. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Seth Randive. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Seth Randive.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:20 (20s)
Primary Language
English
Code Switching
None
Total Speaker Turns
12
Rep Words / Customer Words
24 / 10
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:10
Company Identification
Agent successfully identifies AIWO Healthcare as the caller.
Topics Discussed
Introduction
Inquiry acknowledgment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is acknowledging the call. |
Call Transcript
Click to expand
Speaker 1
0.81s
Hello.
Speaker 0
1.39s
Hello.
Speaker 1
3.17s
Yeah, hello.
Speaker 0
3.39s
Hello.
Speaker 1
5.69s
Yeah.
Speaker 0
6.41s
from IO Health Care.
Speaker 1
6.63s
Yeah.
Speaker 1
9.85s
from that.
Speaker 0
10.85s
Calling from IO AIWO Healthcare.
Speaker 1
13.81s
Okay.
Speaker 0
14.45s
ther is an enquiry regarding health.
Speaker 0
17.89s
research that you'll be doing