A
Call Intelligence
Srinivasan Ravikumar with Nivitha — Feb 21, 2026 11:19
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
25% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
3:54 (235s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
78
Rep Words / Customer Words
342 / 318
Rep Longest Monologue
13s
Customer Longest Monologue
19s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Trust/Competitor
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Existing relationship with another hospital
naan inga Venkateswaram-la dhaan pannuvaen actually.
|
trust/competitor | Customer | Yes | value differentiation | Good |
|
Need to analyze/think about it
naan konjam daily konjam analyze pannittu friendly-aa irundhen naan solren madam.
|
delay | Customer | Yes | information provision | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Customer | 18000.00 | Positive | Customer asks for a scheme around 17k-18k; Agent confirms it covers kidney, liver, cardiac, and tumor panels. |
Key Moments
400:29
Customer defines scope
Customer explicitly states he wants blood tests only, no MRI/CT, showing high intent and specific knowledge.
01:15
Biomarker Pitch
Agent explains the 105 biomarkers, moving the conversation from a simple test to a comprehensive health screen.
02:13
Logistics Explanation
Clarifying the Thyrocare/Bengaluru processing relationship to address trust concerns regarding lab quality.
03:37
Location Confirmation
Using the 'Sun TV network' landmark to establish physical presence and credibility.
Discovery Questions
4
Q1
Specific health goal irukka?
Q2
Edhuna health concerns irukka sir ungalukku basically?
Q3
Neenga Chennai thaane sir?
Q4
Neenga eppa vareengannu sollunga center-ukku?
Trust Signals
3
Sharing current hospital preference
Asking about lab processing location
Confirming office location
Enthusiasm Signals
2
Recalling specific price points from the ad
Asking about home collection
Resistance Signals
2
Preference for existing hospital (Venkateswara)
Desire to 'analyze' before confirming
Confusion Signals
2
Company name pronunciation (AIWO vs ICU)
Office location details
Topics Discussed
Full Body Checkup
Blood Tests
Biomarkers
Home Sample Collection
Lab Processing
Pricing
Office Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about the company name initially. |
| Discovery | 2 | neutral | Clearly articulates what he wants (blood test only). |
| Pitch | 3 | neutral | Asks detailed questions about logistics and lab processing. |
| Closing | 4 | positive | Wants to analyze the sample report before committing. |
Call Transcript
Click to expand
Speaker 1
0.63s
Hello Suraj Srinivasan.
Speaker 0
3.69s
S P K.
Speaker 1
4.51s
Sir, naan Nimitha Ayuvo Health Center-la irundhu pesugiren.
Speaker 0
8.21s
Aagiyo Madam, sariyaa?
Speaker 1
9.51s
I O sir A I W O health center.
Speaker 0
11.61s
Aa aa sollunga madam, sollunga madam.
Speaker 1
13.03s
Aa sir, ICU health center-ku enquiry pannirundheenga sir, health related checkup-ku.
Speaker 0
18.47s
Mm aamaa aamaa
Speaker 1
19.91s
Aa, just wanted to know neenga edhuna oru specific health goal irukka? Edhuna health concerns irukka sir ungalukku basically?
Speaker 0
26.43s
Illai illai enakku
Speaker 0
29.53s
Seed test adhavadhu full body test illamalaa MRI scan andha CT scan-laam vendiyilla, blood test eduthu full scheme potturukkeengala? Yes sir. Ellaathaiyum paarkkuradhukku liver liver profile andha things andha vera edhuvum edho seventeen thousand-nu I think adhaanaa edho oru scheme.
Speaker 1
40.69s
Profile and
Speaker 0
49.03s
Kaattu vandhu enakku gnaapagam illa.
Speaker 1
49.05s
Castle vandhu enakku gnaapagam illa.
Speaker 0
51.07s
Eighteen thousand oru rendu scheme potturukkeengala, rendu schema moonu schema, male-kku onnu female-kku onnu potturukkeengala?
Speaker 1
56.13s
Mel kondu.
Speaker 1
57.69s
Yes sir, but adhu vandhu completely vandhu blood test dhaan sir, blood test and urine test.
Speaker 0
62.97s
Idhu.
Speaker 1
65.09s
Blood test sonneengalla sir-nga MRI CT idhellam illaama.
Speaker 0
67.17s
Aa recipe idhellam
Speaker 0
69.33s
Aamaa.
Speaker 1
69.35s
Aamaa.
Speaker 0
71.53s
O o o o complete complete adhaiye potturundheenga, adhula ekaappadi test potturundheenga.
Speaker 1
72.57s
Namaskaram.
Speaker 1
75.41s
Ekappatta test poduveenga, ondru aindhu biomarkers ungalukku cover aagum sir idhula.
Speaker 0
79.19s
Kidney functioning.
Speaker 1
79.29s
Kidney functioning liver functioning varum cardiac arrest markers varum tumor panels.
Speaker 0
82.27s
Okay.
Speaker 0
84.73s
Gramama eduthuttu poraaru paaru.
Speaker 0
87.11s
Ivaa vasikkiraavathu.
Speaker 0
88.97s
Veetla vachadhu saambaadhichu poraadhu.
Speaker 0
93.15s
Aa sollunga.
Speaker 1
93.89s
Aa sollunga sir, so ippa enna irukkundradha mattum screen pannama ungalukku enna varum future-la appadindradha paarthuttu namma prevent eppadi pannalaam, adhai varaama thadukkalaam, suppose adhu already irukku appadinna adhu eppadi namma overcome pannalaam appadindradhula we will be guiding you sir.
Speaker 0
107.59s
Aa
Speaker 1
108.89s
Sari Madam.
Speaker 0
109.17s
Saringa Madam, naan vandhu naan adhu vandhu enakku vandhu enga irukku actually veetla irundhu panna home idhaan appadi?
Speaker 1
116.61s
Home collection irukku sir, neenga Chennai thaane sir?
Speaker 0
119.65s
Aa mail vachedi.
Speaker 1
120.69s
Aa yes, home collection irukku, so ungalukku technician vandhu lab technician veetla vandhu samples collect panniruppaanga ungalukitta irundhu.
Speaker 0
126.07s
Ithu vandhu eppadi naan vandhu ithu vandhu enga test panreenga actually ithu unga ithulaye veliyila enga test panreengalaa?
Speaker 1
132.35s
Illa sir namma.
Speaker 1
133.81s
Aa blood samples collect pandradhu mattum Thyrocarela irundhu ungalukku type irukku sir nammakitta okayva processing ellame vandhu Bengalurula nadakkum.
Speaker 0
140.05s
Okay.
Speaker 1
142.91s
Okay, I will apply.
Speaker 0
146.05s
Aa solli irukkum, oru sir kettaaru, room-la avaru keezha ullu saar, sir kettaangaannu yerru theriyirukkaaru, screen-la irukkaangaannu, live-la irukkaangaannu.
Speaker 1
155.73s
Hello
Speaker 0
160.41s
Aa.
Speaker 1
161.23s
Aa sollunga Sir.
Speaker 0
163.93s
Adhu vandhu naan konjam daily konjam analyze pannittu friendly-aa irundhen naan solren madam.
Speaker 1
168.73s
Ya sure sir ungalukku sample report send panren neenga paarunga.
Speaker 0
169.33s
Aennaa
Speaker 1
172.07s
Okava paarthuttu enakku ethunaalum call pannunga okava.
Speaker 0
172.51s
Aa
Speaker 0
174.93s
Aa adhaan adhu enakku vandhu ennannaakka ippo adhaavadhu ippo enakku vandhu first time-aa irukku ungalukku, naan inga Venkateswaram-la dhaan pannuvaen actually.
Speaker 1
183.97s
Okay sir.
Speaker 0
184.33s
Neenga niraiya periya idhu pottu nagarathula kekkuraanga adhaavadhu niraiya hospital-la vandhu idhu pannirukkaanga.
Speaker 1
190.13s
Okay.
Speaker 0
190.63s
So unga hospital-la naan vandhu paathuttu dhaan ungalukku idhu pannen.
Speaker 1
193.07s
Ya sure sir, neenga eppa vareengannu sollunga center-ukku.
Speaker 0
193.71s
Sir neenga eppa vareengannu sollunga sir.
Speaker 0
195.89s
Enga enga madam irukku ungaloda office?
Speaker 1
198.45s
Pattanambakkam sir.
Speaker 1
201.01s
Pattinambaakkam.
Speaker 0
203.07s
Pattinai pakkama?
Speaker 1
204.01s
Yes sir.
Speaker 0
205.65s
Post assistant.
Speaker 1
206.99s
Sorry sir, yes sir.
Speaker 0
210.81s
Post estate thaan solreenga, Pattinathu pakkathula thaan solreenga.
Speaker 1
213.17s
Enna saar puriyala.
Speaker 0
214.99s
Entha idam solreenga mattu Chennai-la enga irukku ungaludaiya ellam?
Speaker 1
216.13s
Engalukku engalukku.
Speaker 1
217.29s
Sun TV network irukkulla sir.
Speaker 0
221.05s
Aama aama, adhukku memory varum, yes sir, yes sir.
Speaker 1
221.61s
Aa adhukku njaan parayum.
Speaker 1
223.71s
Yes sir, yes sir.
Speaker 0
225.61s
Aa
Speaker 1
225.71s
Adhaan nammaloda center irukku.
Speaker 0
228.07s
Sari naan itha analyze pannittu ungalukku confirm panren madam neenga aduppunga.
Speaker 1
230.55s
Ya okay sir, have a good day sir.
Speaker 0
234.31s
Ok.