A
Call Intelligence
Sachin with Nivitha — Feb 02, 2026 11:22
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sachin. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
60% into call
Pitch Approach
Direct Inquiry
Closing Attempt
No
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
0:49 (49s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No immediate need
No, just it was just a inquiry. Not nothing very soon.
|
time | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Negative | Confirming the prospect's interest in the service. |
Key Moments
200:19
Prospect confusion
Prospect does not remember the brand or the reason for the call, indicating low brand recall.
00:35
Soft rejection
Prospect clarifies that the interest was only an inquiry and not for the near future.
Discovery Questions
1
Q1
So you are planning for take a DEXA scan right? Whole body DEXA.
Resistance Signals
3
Not able to recollect
Just it was just a inquiry
Not nothing very soon
Confusion Signals
2
Not able to recollect
From where are you calling from?
Topics Discussed
DEXA Scan
Aiwo Wellness Center
Inquiry status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Prospect could not initially recollect who was calling. |
| Discovery | 2 | neutral | Prospect clarifies it was only an inquiry. |
| Closing | 3 | neutral | Prospect agrees to call back if needed. |
Call Transcript
Click to expand
Speaker 1
0.83s
Hello.
Speaker 0
1.07s
Hello?
Speaker 0
3.01s
Aa adhu Sachin.
Speaker 1
4.55s
Yes.
Speaker 0
5.25s
sasya good morning this is netha from i o wellness center.
Speaker 1
8.65s
Sorry.
Speaker 0
11.11s
aa virijan ennupoyar for edexaa?
Speaker 1
15.75s
not able to recollect.
Speaker 0
17.89s
Sorry?
Speaker 1
19.75s
Not able to recollect. From where are you calling from?
Speaker 0
23.57s
ai o wellness center saar. e ai dablyu o.
Speaker 0
29.13s
um
Speaker 0
30.85s
So you are planning for take a DEXA scan right? Whole body DEXA.
Speaker 1
35.25s
No, just it was just a inquiry. Not nothing very soon.
Speaker 0
41.13s
So if you're planning for a dexer, just give a call back to the team members, okay? And that will help you.
Speaker 1
45.59s
Sure, sure, I'll do that. Yeah. Bye, have a good day.
Speaker 0
47.01s
Ya. Bye have a good day.
Speaker 1
48.41s
Oh, goodbye.