A
Call Intelligence
None with Nivitha — Jan 23, 2026 17:12
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:52 (52s)
Primary Language
Hindi
Secondary Language
Marathi
Code Switching
High
Total Speaker Turns
10
Rep Words / Customer Words
84 / 28
Rep Longest Monologue
6s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Poor Audio Quality
aapka aawaz phat raha hai sir... aawaz poori tarah break ho raha hai
|
technical | Rep | Yes | reschedule | Good |
Key Moments
200:22
Identification of Audio Issue
The agent realizes the call cannot proceed effectively due to line noise/cracking.
00:41
Commitment to Call Back
Agent attempts to save the lead by promising a follow-up from a different line.
Resistance Signals
1
Audio quality issues preventing communication
Confusion Signals
2
Aawaz phat raha hai (Voice is cracking)
Aawaz poori tarah break ho raha hai (Voice is breaking completely)
Topics Discussed
Audio quality
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and acknowledges the call. |
| Technical Issue | 2 | negative | Audio quality is poor, leading to confusion. |
Call Transcript
Click to expand
Speaker 1
0.07s
Hello.
Speaker 1
2.71s
Haan bolo.
Speaker 1
4.59s
Hi friends, is is Nivedita from IO.
Speaker 1
8.75s
Haan, ek minute sir.
Speaker 1
13.51s
Hello.
Speaker 1
16.51s
Ka bol rahe hain? Hello, aage bol rahe.
Speaker 0
18.95s
Hello.
Speaker 1
20.29s
Aur te haan
Speaker 0
20.65s
Ji.
Speaker 0
21.19s
Haan.
Speaker 1
22.13s
Sir namaste sir, mera naam Sanjeet Kumar hai sir, aapka aawaz phat raha hai sir.
Speaker 1
29.83s
Aap bolo main.
Speaker 1
33.59s
Sir aawaz poori tarah break ho raha hai sir, theek hai, phir main shaam ko bataunga aapko baad mein.
Speaker 1
41.03s
Sir, main aapko doosre number se call karta hoon sir.
Speaker 0
43.79s
Aapan jya vyaktishi bolat aahat tyanni aapala call holdvar thevla aahe. Krupaya ninevar raha. Aap jis vyaktise baat kar rahe hai unhone aapke call...
Speaker 1
50.93s
Abhi