A
Call Intelligence
Vananth with Nivitha — Jan 28, 2026 13:10
Deal Lost
Cold
Call History
1 attemptRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 1.0/10 on call with Vananth. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Vananth. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Vananth.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:39 (39s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
4
Rep Words / Customer Words
42 / 0
Rep Longest Monologue
4s
Customer Longest Monologue
0s
Silence Gaps (>2s)
2 (max 21.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:05
Agent Introduction
Agent identifies herself as Nivitha from AIWO Wellness Center.
00:36
Call Termination
Agent states the person is not available and the call ends.
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | No response from customer. |
Call Transcript
Click to expand
Speaker 1
0.01s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 1
5.67s
aa hai vananth this is nivetha from ivo wellness center.
Speaker 1
12.67s
Thanks. Please stay on the line.
Speaker 1
36.71s
aam saari, dis parsan is naat availabal.