A
Call Intelligence
None with Nivitha — Feb 18, 2026 17:57
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
None
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:11 (12s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
18 / 8
Rep Longest Monologue
2s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time / No interest
M.M. Keni kouthu baro?
|
time | Customer | No | polite acceptance | Average |
Key Moments
200:04
Agent Introduction
Agent identifies herself from Aiwo.
00:08
Customer Dismissal
Customer says something that prompts the agent to end the call.
Resistance Signals
1
Immediate call termination
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and acknowledges the greeting. |
| Ending | 2 | neutral | Customer dismisses the call politely. |
Call Transcript
Click to expand
Speaker 1
0.97s
Hello.
Speaker 0
1.65s
hello
Speaker 1
3.31s
Hanji.
Speaker 0
4.03s
saar good afternoon. dis is nivitha from i o. good evening saar.
Speaker 1
8.29s
M.M. Keni kouthu baro?
Speaker 0
9.65s
ya shur sir. hav e gud de.
Speaker 1
11.27s
Thank you.