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Call Intelligence

Raghavan V with Nivitha — Feb 18, 2026 12:24

Deal Lost Cold
Customer Raghavan V
Phone +919363696265
Rep Nivitha
Team Sales
Date 2026-02-18 12:24
Duration 1:32
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 15, 2026
CityChennai

Call History

1 attempt
Total Attempts1
First CallFeb 18, 2026
Last CallFeb 18, 2026
Total Talk Time1.6 min
Rep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
3.0/10

Active Alerts

1
!

No Close Attempt: Nivitha

Nivitha did not attempt to close on call with Raghavan V. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Cold
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Missing
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 35% into call
Pitch Approach Clarification-led
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 1:32 (92s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 45
Rep Words / Customer Words 118 / 104
Rep Longest Monologue 7s
Customer Longest Monologue 6s
Silence Gaps (>2s) 1 (max 7.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence High
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 3
Handled Successfully 1
Handling Rate
33%
Dominant Category Timing

Objections

3
Objection Category Raised By Handled Technique Quality
Product Mismatch
Idhula vandhirundhadhu andha idhudhaane whole body scan-aa?
 product_fit Customer Yes clarification Average
Not interested right now
ippa vandhu maattu interest illa.
 time Customer No acceptance Poor
Distance/Location
I am Pattupattu Tambaram... anywhere around Tambaram.
 logistics Customer No information providing Average

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 100 blood test Rep -- Confused Clarifying the lead's inquiry.
dexa scan Rep -- Neutral Rep asks if the user was looking for Dexa.

Key Moments

3
00:34
Product Confusion
Customer reveals he was looking for a scan, not just a blood test.
00:58
Direct Rejection
Customer explicitly states he has no interest at the moment.
01:16
Location Mismatch
Customer realizes the center is in Pattinapakkam while he is in Tambaram, further decreasing interest.

Discovery Questions

2
Q1 Aa IO one hundred blood test scan kari pannirundheengala sir?
Q2 Dexa-kku enquiry pannirundheengala sir?

Trust Signals

1
Asks for the center's location in Chennai.

Resistance Signals

2
Explicitly states no current interest.
Mentions distance/location as a potential hurdle (Tambaram vs Pattinapakkam).

Confusion Signals

1
Confusion between 'whole body scan' and 'blood test'.

Topics Discussed

Whole body blood test Dexa scan Center location Tambaram vs Pattinapakkam

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Acknowledges the call.
Discovery 2 neutral Unsure if it was a blood test or a scan.
Closing 3 neutral States lack of immediate interest but asks for location.

Call Transcript

Click to expand
Source File +919363696265 18-2-2026, 12-24-26pm.mp3
Transcript +919363696265_18-2-2026,_12-24-26pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19834