A
Call Intelligence
Sanjana Edara with Nivitha — Feb 17, 2026 11:52
Deal Closed
Hot
Call History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Healthy Vit D3 60000 IU Capsules 4'S
Deal Value
₹600
Purchase Date
Feb 17, 2026
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Order taking and cross-selling
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:16 (137s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
64
Rep Words / Customer Words
184 / 242
Rep Longest Monologue
8s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Specification
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Quantity/Packaging mismatch
omega we have triple double strength only thirties ma'am not sixty we have. so can i give you thirty two bottles?
|
product specification | Customer | Yes | alternative offering | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| vitamin d3 (healthy vit) | Customer | 105.00 | Committed | Urgent requirement for 5 pieces. |
| omega 3 | Customer | 480.00 | Other | Customer asked if they have it; rep offered 30s bottle. |
Key Moments
300:17
Location Rapport
Customer mentions living one street away, establishing high trust and expectation of fast delivery.
01:16
Cross-sell Inquiry
Customer proactively asks for Omega 3, indicating high brand intent.
01:49
Prioritization of Urgency
Customer decides to stick to D3 for now because it is 'urgent', showing clear purchase motivation.
Discovery Questions
3
Q1
how many are required ma'am?
Q2
Apart from this any other supplements?
Q3
three double chin or triple chin maam?
Trust Signals
3
Sharing location details
Proactive inquiry for other supplements
Reference to previous team member
Enthusiasm Signals
2
Requesting same-day delivery
Immediate agreement to send address
Resistance Signals
1
Deferred Omega 3 purchase due to quantity/packaging preference
Topics Discussed
Vitamin D3 stock
Omega 3 availability
Delivery logistics
Pricing
Address confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Glad to have re-established contact after losing the number. |
| Middle | 2 | neutral | Directly coordinating the order and quantity. |
| Closing | 3 | positive | Agreed to the D3 order and promised to confirm Omega 3 later. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.25s
Hello
Speaker 1
1.21s
Hello
Speaker 0
1.61s
Ya, this is vivo, right?
Speaker 1
3.59s
aa yes sir yes ma'am this is sanjana.
Speaker 0
6.65s
yes, correct.
Speaker 1
7.19s
okay. how many are required ma'am? is this the enquiry that you need a call urgently?
Speaker 0
12.31s
yaa you are in chennai right?
Speaker 0
15.11s
the balisha towers one right?
Speaker 1
16.63s
yes ma'am yes ma'am.
Speaker 0
17.75s
Yeah okay so I'll stay one street away from yours. So I was asking for a requirement of D three. He called me vitamin D three basically.
Speaker 1
25.65s
okay ma'am
Speaker 0
26.81s
healthy white, right? So that one he called me saying he has the stock from your team.
Speaker 1
31.75s
Ya ma'am ya ma'am.
Speaker 0
32.33s
and then I kind of lost the number to be honest. so I was trying to reach out through other sources but I couldn't that's why I messaged your official number.
Speaker 1
34.87s
So I
Speaker 1
39.07s
Ya ya.
Speaker 1
40.17s
Okay Ma'am.
Speaker 0
40.61s
so I believe the stock is back so can you just send it across to my address ma'am?
Speaker 1
42.61s
Yes sir.
Speaker 1
45.03s
aa ya sure ma'am. so you can share your address along with the mail id ma'am okay.
Speaker 0
47.15s
okay.
Speaker 0
51.07s
Yeah. Do you want it on call? Can you make a note of it or?
Speaker 1
54.27s
yu ken text mi maam so that ai il sher da details dispaach tim.
Speaker 0
59.03s
Perfect. So, can you just send it across today because I just stay one state away. Yeah yeah okay ma'am.
Speaker 1
59.75s
I think
Speaker 1
62.79s
Ya ya okay maam. We can make it.
Speaker 0
64.17s
ya. ya okay okay. I will send you the number of I think five pieces are required.
Speaker 1
66.27s
Okay. I will thank you.
Speaker 1
69.65s
paai pees of vitamin D three.
Speaker 0
71.79s
ya correct.
Speaker 1
72.31s
Okay ma'am. Apart from this any other supplements?
Speaker 0
74.15s
Okay.
Speaker 0
76.43s
no nothing else. do you have omega three?
Speaker 1
77.71s
okay
Speaker 1
80.01s
yaa maam. three double chin or triple chin maam?
Speaker 0
83.05s
double should do.
Speaker 1
84.45s
Okay.
Speaker 0
86.11s
sixty sixty capsules.
Speaker 1
88.33s
Ya okay double.
Speaker 0
89.55s
vaat vud daat bi? vaat vud da kaast of daat bi?
Speaker 1
91.57s
one second I will check whether we have sixty capsules right now.
Speaker 1
94.83s
One second.
Speaker 1
99.23s
omega we have triple double strength only thirties ma'am not sixty we have.
Speaker 1
105.29s
so can i give you thirty two bottles?
Speaker 0
105.49s
Can I give you
Speaker 0
109.63s
Yeah, let me let me think about that, but the vitamin D is a little urgent. So let me just tell you what the pricing would be and maybe I can place a separate order later on for that.
Speaker 1
109.69s
The price of
Speaker 1
113.81s
Okay.
Speaker 1
117.23s
So 105 for first trip ma'am.
Speaker 0
121.39s
so for the vitamin D that's okay omega.
Speaker 1
124.13s
omega four eighty maam. thirties. double strength.
Speaker 0
127.13s
Okay okay. Fine I'll confirm on the omega later on but let's get started with vitamin B. Fine ma'am. I'll send you all the required details.
Speaker 1
132.23s
Ya okay. Fine ma'am.
Speaker 1
135.33s
yes okay maa. bye.