A
Call Intelligence
Sanjana Edara with Nivitha — Feb 17, 2026 10:37
Deal Closed
Warm
Call History
3 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
100.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2Low Performance: Nivitha
Nivitha scored 2.0/10 on call with Sanjana Edara. Review recommended.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Sanjana Edara.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Healthy Vit D3 60000 IU Capsules 4'S
Deal Value
₹600
Purchase Date
Feb 17, 2026
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Existing Customer
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
failed_connection
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:12 (13s)
Primary Language
English
Code Switching
None
Total Speaker Turns
1
Rep Words / Customer Words
9 / 0
Rep Longest Monologue
3s
Customer Longest Monologue
0s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:09
Voicemail Greeting
Agent identifies herself and the brand, but no conversation occurs.
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer did not answer; voicemail reached. |
Call Transcript
Click to expand
Speaker 1
0.01s
The call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.
Speaker 0
9.93s
haay sanjana dis is nimitha from i o health.