A
Call Intelligence
Chandraprabha with Nivitha — Jan 24, 2026 15:51
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
6.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Chandraprabha. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
40% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
follow_up_scheduled
Call Structure
Duration
12:53 (773s)
Primary Language
English
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
145
Rep Words / Customer Words
428 / 1482
Rep Longest Monologue
16s
Customer Longest Monologue
30s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Utility
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Test might not show anything
this gut micro this taking this test test will will not show anything, no?
|
utility | Customer | Yes | educational / reframing | Average |
|
No need for doctor consultation
Illa illa adhellam vendaam doctor-tta poyi enakku irubadhu varushama enakku bore bore-nu aayiduchu.
|
service fatigue | Customer | No | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Customer | -- | Interested | Initial inquiry and questioning if it will show anything new. |
Key Moments
400:21
Language Switch
Rep switches to Tamil, immediately deepening rapport and allowing the customer to speak more freely.
02:45
The 'Serotonin' Question
Customer identifies her core curiosity: why her sleep hasn't improved if the gut produces serotonin.
05:07
Gut Health Denial
Customer insists her gut is fine (no acidity/constipation), creating a hurdle for selling a gut test.
12:10
Consultation Refusal
Customer expresses 'doctor fatigue', indicating she prefers data/tests over more talking sessions.
Discovery Questions
4
Q1
Do you have a proper sleep right now without medication?
Q2
Have you taken any other gut related tests?
Q3
Apart from this do you have any health concern?
Q4
Any other diagnostics edhaana panra plans irukkaa ungalukku?
Trust Signals
3
Sharing detailed psychiatric history
Asking for the rep's name
Willingness to wait for a callback after doctor consultation
Enthusiasm Signals
1
Extensive detail about her research and YouTuber influences
Resistance Signals
2
Declining immediate doctor consultation
Stating 'gut issues are solved' as a reason to doubt the test's utility
Confusion Signals
1
Confusion over why serotonin isn't being produced if gut health is improved
Topics Discussed
Gut Microbiome Test
Bipolar Disorder
Insomnia
Serotonin Production
Probiotics
Ayurveda
Osteoporosis
Knee Surgery
Metabolic Syndrome
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and inquisitive. |
| Discovery | 2 | neutral | Shared deep personal and family medical history. |
| Pitch/Explanation | 3 | neutral | Questioned if the test would show anything new since she feels her gut is already 'solved'. |
| Closing | 4 | neutral | Happy to have spoken to a fellow Tamilian and looking forward to doctor's feedback. |
Call Transcript
Click to expand
Speaker 0
1.53s
hello
Speaker 1
2.29s
hello
Speaker 0
3.63s
Yeah, uh I'm Chandraprabha from Mumbai. This is regarding the microbiome uh gut test.
Speaker 1
10.43s
Okay.
Speaker 0
11.11s
is it okay to speak to you?
Speaker 1
11.63s
Chandraprabha right?
Speaker 1
15.27s
Ya ya okay ma'am tell me ma'am.
Speaker 0
17.55s
yaa yuar pham chennai?
Speaker 1
18.83s
es maam.
Speaker 0
20.29s
achha you can speak tamil?
Speaker 1
21.97s
yaa maam
Speaker 0
23.39s
Hi, I'm also Tamilian.
Speaker 1
23.57s
Hi
Speaker 1
24.69s
Selunga Ma'am.
Speaker 0
25.75s
and gut microbiome test vandhu see in my house family everybody had uh psychiatric issues in the sense that I we I I was diagnosed as bipolar mood disorder. the symptoms was my the the worst symptom that I had was sleeplessness. not getting sleep.
Speaker 1
35.71s
In the sense
Speaker 1
41.67s
Okay.
Speaker 0
48.57s
okay. other other symptoms were minor. like fatigue, lataji or all those things.
Speaker 1
48.71s
Okay.
Speaker 0
55.39s
Okay. Not feeling energetic. Those comes secondary for me. Okay. Sleep sleep was a first. So, uh 2004 I started going to the psychiatrist. He was uh giving me heavy started slowly slowly uh he will start the medicine and then
Speaker 1
55.41s
Okay.
Speaker 1
59.07s
Okay.
Speaker 0
71.93s
uh he started uh he cured my migraine. then I started getting sleep and everything. I continued uh almost for uh eighteen years or something. okay. now I stopped going to psychiatry because it is uh he uh he uh there is no end to it. I mean that's what it looks like.
Speaker 1
74.77s
Okay.
Speaker 1
82.03s
Okay.
Speaker 1
91.87s
Okay.
Speaker 0
92.65s
Uh there there is no solution as such. You have to be on medication. That is they provide you with serotonin in the morning uh and in the evening they give you melatonin also and then they give you uh the sleeping pills also. Accordingly uh there are and a lot of side effects from that is there. And uh not only that it was uh like a lot of stigma attached also. Uh so...
Speaker 0
122.65s
you know in my house everybody had this problem and I was told that it is all genetic in your family.
Speaker 1
102.35s
Also
Speaker 1
112.99s
Okay.
Speaker 0
128.67s
So it is coming from your mother's womb and like that so my my daughter has also has gotten it. So I believed it. I mean since there is no doctor in my family.
Speaker 1
138.17s
There is no doctor in my family.
Speaker 0
141.29s
So what is what since in the last two years I have uh improved my gut health by uh taking probiotics and all those things. Okay. And uh and also the metabolism has improved. Okay. So uh one YouTuber you know uh on the health issues he speaks you know he says uh the serotonin is not is not produced in the brain it is is produced in your gut. So when my gut is
Speaker 0
171.29s
now improved. I mean, solved the problem is solved. My metabolism is improved. Why am I not getting the same sleep and the I'm still on dependent on the medications.
Speaker 1
148.33s
Okay.
Speaker 1
151.23s
and all those things.
Speaker 1
156.61s
So
Speaker 0
186.53s
for sleep and my weight also doesn't go down. So, this gut micro this taking this test test will will not show anything, no?
Speaker 1
196.15s
Hello
Speaker 1
197.71s
Uh basically some people they might uh experience the same thing ma'am. If you have any gut related issues obviously it will be shown in sleep also. Because of sleep uh in our majors wanted to know whether you have a proper sleep right now without medication.
Speaker 0
212.71s
No, no.
Speaker 1
215.01s
no. so you are continuing with medications right?
Speaker 0
217.59s
Yes, yes. Not the same vacation. I'm I'm just depending on my need, I I I have without going to the doctor, I'm I'm I'm taking care of myself.
Speaker 1
228.95s
Without going to the
Speaker 1
232.51s
oke. idhu has teken eni adhar kat rileted test maam?
Speaker 0
236.53s
No, not no, no, not really.
Speaker 1
236.73s
not
Speaker 1
237.85s
No, only you have
Speaker 0
240.45s
I think I just I've been seeing this for just in in a last two couple of weeks. Before that I have never never seen it. You know, so this gut related microbiome test.
Speaker 1
240.65s
so
Speaker 1
254.59s
Understood.
Speaker 0
255.17s
So because I I take lactobacillus routery and the bifidobacterium I have stocked. I was taking that also and then I I continued with three different companies to see whether there is any change in the...
Speaker 1
259.97s
Okay.
Speaker 0
271.65s
and the strings or anything something like that. So like in life I I I I tried Carbaba Inforte, Gut Army. These companies I tried from online, you know. But there are lots of new new companies coming every day.
Speaker 1
283.21s
Okay.
Speaker 0
288.77s
so uh there's no end to it. but uh but the problem doesn't seem to be solving that is the my my issue.
Speaker 1
298.75s
understood understood ma'am. actually your sleep issue will relate to gut ma'am. if you have sleep issue generally it will alter your gut bacteria balance ma'am. and it will cause
Speaker 0
307.95s
And it will I told you no my my gut is I've got no gut issues now. No constipation no no no no pain no uh nothing uh no acidity uh see because this because of this mood bipolar mood disorder what happens is uh the I was uh you know in the social media I read it it takes a real comprehensive treatment. It is not as easy as it looks. Okay? And
Speaker 0
337.95s
it also leads to metabolic syndrome uh where uh metabolic syndrome where you all these other organs uh also start giving you problems like for example thyroid, diabetes 2, cholesterol, VPP, uh heart this uh liver uh this fatty liver, all these heart problems. uh so uh all these side effects all erupted and I went to the Ayurveda.
Speaker 0
367.95s
with it and started taking medication and they all vanished. But it is coming up again. If I stop the Ayurveda, the diabetes 2 is coming again. The cholesterol is coming up again. So, uh but at least I have uh something Ayurveda is uh is there for me to, you know, to uh I see to that in the when I take the health test, it doesn't pop out.
Speaker 1
312.69s
No point
Speaker 1
314.09s
no no no
Speaker 1
318.19s
Okay.
Speaker 1
337.31s
and
Speaker 1
351.03s
Yeah.
Speaker 1
369.93s
Okay.
Speaker 1
374.03s
Sir
Speaker 1
391.55s
Okay.
Speaker 0
393.41s
So but uh what my question is, uh I I just was very curious to um see when your gut issues are solved, when you're why is the serotonin not being produced? That is, see my my doctor was um see since I have visited him so many times, uh he always used to say, for you no herbals will work like that, you know? Uh certain things you you when you talk to the doctor,
Speaker 0
423.41s
you get to know. even though they don't tell you everything unless and until you ask. because they want you to keep coming, you know, otherwise their their their salad this is gone, money is gone.
Speaker 1
419.05s
you know.
Speaker 1
431.89s
Yes.
Speaker 0
437.99s
So but there was one YouTuber, he was a game changer. I see I live alone, you know. So and there was nobody to tell me. My my brother so at least I am the in my family at least I take care of myself by going to different doctors and all my other brothers and sisters they don't they don't even take care of themselves, you know. They say doctor means I I don't want to go. Okay.
Speaker 0
467.99s
So, um see that is why my my my sister passed away at the age of sixty three. Otherwise she would have lived much more longer, you know. We didn't know um what was actually the problem, you know, the whole uh God has given us this complex human body. Um so...
Speaker 1
463.39s
Okay.
Speaker 1
466.41s
Okay.
Speaker 1
473.61s
Otherwise
Speaker 0
489.43s
so in your in your in your view what is your opinion?
Speaker 1
495.69s
aa so so you have told like job thing is sleep vandhu neenga psychiatrist paathutteenga.
Speaker 0
503.61s
so you have now normal
Speaker 1
503.67s
so you have normal sleep correct. so if right now no no if naan ippo ungalukku sleep issues illa correct-aa?
Speaker 0
506.81s
Right now
Speaker 1
512.65s
I have an issue.
Speaker 0
512.65s
ai have to take medicine. medicine without medication.
Speaker 1
515.25s
medicine ya without medication you can ya.
Speaker 0
517.57s
I can I can not speak.
Speaker 1
519.11s
yaa okay. so it's not and that issues vandhu ippo illa. after taking on.
Speaker 0
523.47s
cut cut issues onnum kidaiyathu. enakku acidity kidaiyathu, constipation kidaiyathu, leaky gut kidaiyathu, IBS kidaiyathu, onnum kidaiyathu.
Speaker 1
532.93s
Okay.
Speaker 1
534.69s
so actually ma'am I just wanted to know what is your actual problem? because ippa vandhu ungalukku gut related issues kidaiyaadhu. enakku without the sleep
Speaker 0
540.17s
Without the sleep, why am I without the medicine, why am I not able to sleep? Adhudhaan problem. Yen indha serotonin is not being producing in my gut appadinnu enakku in my question.
Speaker 1
547.01s
Ya understand.
Speaker 1
551.11s
okay. so, i will share the details to my concerned doctor ma'am. we have psychiatrist as well as like naanga gastrologyist irukkaanga. avanga kitta naan forward panren. enna purpose-naalum ippadi aagudhunu naan avanga kettuttu ungalukku inform panren ma'am.
Speaker 0
556.15s
Psychiatrist
Speaker 0
560.79s
Okay.
Speaker 1
564.37s
Okay.
Speaker 0
564.39s
okay. thank you very much. adhaan oru number kidaichadhu. since chennainnu vandhadhu. since then i thought you will be a tamiliyan. so.
Speaker 1
572.41s
Ya okay.
Speaker 1
574.09s
So I will discuss with him.
Speaker 0
574.13s
So I also
Speaker 1
576.23s
and let you know about the detail in detail ma'am. okay.
Speaker 0
579.43s
ya ya. thank you. your name is?
Speaker 1
581.57s
Nivetha Ma'am.
Speaker 0
582.97s
Leave it aava.
Speaker 1
584.51s
Nivita yes.
Speaker 0
585.95s
leave it out. okay. pulusa irukku peru. okay okay. so, i am sixty five years old. so, uh you can if they the doctor ask the you know some age also you can mention.
Speaker 1
590.73s
So
Speaker 1
599.79s
ya ya sure ma'am. so apart from this do you have any health concern ma'am? apart from the sleep i mean or gut you have a very good gut.
Speaker 0
601.61s
Thank you very much.
Speaker 0
607.83s
adhaan solina indha indha indha issues-laam vandhadhu thyroid adhu vandhu adhu vandhu adhellaam thavippu enakku vandhu I got my right now my see in year 2022 I fell down I had a compression fracture. so right now then I took from I was took some ayurvedic medicine that pain went away. ippa thirumbi thirumbi andha pain varudhu. so adhu thavira enakku
Speaker 0
637.83s
acute osteoporosis kaamikkaruthu. even though i was taking calcium and vitamin d for last so many years, that means my body was not exhausting, i mean, taking the nutrition, it was throwing it out probably. maybe somewhere some some problem was there.
Speaker 1
611.71s
Adhellam thavittu but enakku
Speaker 1
624.55s
Fracture. So,
Speaker 1
635.99s
Okay.
Speaker 1
658.99s
understood. so i will share the details to the concerned doctor ma'am. they will recommend you what to take okay. and also
Speaker 0
665.65s
And and also I need something for inflammation. I I have started taking curcumin but it is not giving me any relief. But other than that I got my both my knees operated in the year two thousand fourteen that you can mention.
Speaker 0
681.77s
it was actually it was not necessary at that time. i should have i i was little means konjam research pannittu pannirukkanum. adhu adhu thappu pannittena. enakku ippo thondradhu ippo twelve years aayiduchu i'm not i'm not able to sit squat on the floor. but i'm managing i'm managing without any pain. that is that is one one good thing.
Speaker 1
691.63s
Konjam
Speaker 1
692.91s
Pannirukkalaam.
Speaker 1
695.41s
Okay.
Speaker 1
709.83s
Okay okay ma'am.
Speaker 0
711.45s
But some people say that you should not have gone for it so early in life. That is some people's opinion like that.
Speaker 1
718.71s
okay okay ma'am. so okay unga health concerns naan forward panren. okay whatever the queries they will explain you ma'am.
Speaker 0
723.51s
Okay water
Speaker 1
726.99s
Okay or else if you want a doctor consultation I will book a doctor consultation also.
Speaker 0
727.05s
okay or else if you want to talk
Speaker 0
730.95s
Illa illa adhellam vendaam doctor-tta poyi enakku irubadhu varushama enakku bore bore-nu aayiduchu. Any other diagnosis?
Speaker 1
736.83s
Any other diagnostics edhaana panra plans irukkaa ungalukku? Basically oru diagnostic
Speaker 0
740.73s
I
Speaker 0
741.85s
Once see aaru maasathukku oru thadava health test naan executive health test eduthuppen.
Speaker 1
741.87s
Once
Speaker 1
747.27s
Okay.
Speaker 0
747.59s
ippo recent-aa pannirukken. adhula vandhu ellame vandhudum. allergy-la irundhu namakku ellame kaamikkum. diabetes-la irundhu anemia-la irundhu everything it will show.
Speaker 1
754.99s
diabeṭīs
Speaker 1
759.59s
Okay okay maam.
Speaker 1
762.29s
Okay namma doctor kitta vandhu indha concern eduthuttu avangalukku enna inform pannuren sollittu ungalukku call panren ma'am okay.
Speaker 0
762.49s
Okay namma doctor
Speaker 0
767.41s
Okay okay thank you thank you. Okay thank you.
Speaker 1
768.31s
okay ma'am thank you ma'am. thank you ma'am. have a good day.
Speaker 0
771.95s
yūṭū.
Speaker 1
772.63s
Bye.