A
Call Intelligence
Kapil Puri with Nivitha — Feb 14, 2026 09:26
Deal Lost
Cold
Lead Source
Meta AdsCall History
5 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
5.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Kapil Puri. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Kapil Puri.
Low Performance: Nivitha
Nivitha scored 1.0/10 on call with Kapil Puri. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
failed_connection
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:02 (2s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
1 / 18
Rep Longest Monologue
1s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:00
Voicemail Trigger
The call failed to connect to the prospect, resulting in no sales opportunity for this specific attempt.
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated voicemail response. |
Call Transcript
Click to expand
Speaker 0
0.01s
has been forwarded to voicemail. Hello? The person you're trying to reach is not available. At the town?
Speaker 1
1.97s
Hello