A
Call Intelligence
Kapil Puri with Nivitha — Feb 13, 2026 15:46
Deal Lost
Cold
Lead Source
Meta AdsCall History
5 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Kapil Puri. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Kapil Puri.
Low Performance: Nivitha
Nivitha scored 1.0/10 on call with Kapil Puri. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
failed_connection
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:19 (19s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
9
Rep Words / Customer Words
42 / 11
Rep Longest Monologue
9s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:00
Voicemail Greeting
Indicates the call did not reach the prospect immediately.
00:14
Speaker 0 Comment
Prospect mentions 'I did my follow-ups', suggesting previous interaction or internal task completion.
Topics Discussed
Follow-ups
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Voicemail greeting. |
| Ending | 2 | neutral | Brief acknowledgement. |
Call Transcript
Click to expand
Speaker 1
0.01s
Forwarded to voicemail. The person you're trying to reach is not available at the tone. Please record your message.
Speaker 1
6.89s
When you have finished recording you may hang up.
Speaker 1
9.91s
Aamaa.
Speaker 0
11.37s
Aamaam.
Speaker 0
12.07s
Aa
Speaker 1
12.21s
Aa
Speaker 1
12.79s
Aamaa.
Speaker 0
13.13s
Aamaa
Speaker 0
14.55s
Ya, I did my follow-ups and all right.
Speaker 1
18.37s
Okay