A
Call Intelligence
Ethiraj kumar with Nivitha — Feb 18, 2026 12:55
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
35% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
3:08 (188s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
87
Rep Words / Customer Words
412 / 184
Rep Longest Monologue
22s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price inquiry/concern
Evvalavu maa cost idhu?
|
price | Customer | Yes | value stacking | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 18000.00 | Neutral | Main product pitch covering full body markers. |
Key Moments
300:18
Age Disclosure
Customer reveals he is 59, allowing the rep to pivot to age-related preventive risks.
01:39
Price Reveal
Rep quotes 18,000 INR; customer's reaction is neutral, allowing for value justification.
02:07
Pharmacist Background Reveal
Customer mentions he was a pharmacist, which changes the rep's tone to a more technical, peer-to-peer explanation.
Discovery Questions
3
Q1
Ungalukku enna age sir?
Q2
Idhukku munnaadi idhana health checkups edhuna pannirukkeengala sir?
Q3
Basically healthy-aa irukkeengala illa any kind of diagnostics ungalukku?
Trust Signals
2
Customer shared his professional background as a pharmacist
Customer confirmed his age (59)
Enthusiasm Signals
1
Active participation in technical discussion about cholesterol and markers
Resistance Signals
1
Questioned the cost (18,000 INR)
Confusion Signals
1
Initial confusion about company name 'IO Health'
Topics Discussed
Preventive Health
Comprehensive Blood Test
Liver and Kidney Function
Cardiac Markers
Cholesterol (LDL/HDL)
Pharmacist Background
Apollo Comparison
Diet and Supplements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | neutral | Shared age and medical background freely. |
| Pitch | 3 | neutral | Validated medical terms based on his pharmacy background. |
| Closing | 4 | positive | Agreed to receive WhatsApp details. |
Call Transcript
Click to expand
Speaker 1
0.41s
Hello
Speaker 0
1.53s
Hello
Speaker 1
2.49s
Sollunga.
Speaker 0
4.03s
Aa sir, idhu Sathyaraj?
Speaker 1
5.67s
Aamanga.
Speaker 0
6.45s
Sir naan Nimitha IO Health Centerla irundhu pesuren.
Speaker 1
8.77s
Enna?
Speaker 0
9.63s
IO Health Centers.
Speaker 1
10.63s
Aa sollunga sollunga.
Speaker 0
11.83s
I work enquiry pannirundheengalla sir.
Speaker 1
14.15s
Adhu ennannu therinju van pannunga sollunga.
Speaker 0
15.59s
Okay sir ungalukku enna age sir ungalukku?
Speaker 1
16.71s
Mm.
Speaker 1
18.35s
Enakku pachandhu.
Speaker 0
19.47s
Sir idhukku munnaadi idhana health checkups edhuna pannirukkeengala sir?
Speaker 1
22.79s
Adhu illa, adhu normal-aa summaa local-aa pannuvom.
Speaker 0
24.81s
Okay sir, so idhanaavadhu diagnose pannirukkaangala? Basically healthy-aa irukkeengala illa any kind of diagnostics ungalukku?
Speaker 1
32.03s
Illa, edhuvum problem edhuvum illa.
Speaker 0
33.51s
Okay sir, so IO paatheenganna oru preventive case sir.
Speaker 1
36.79s
Mm
Speaker 0
37.21s
Okayva basically ippo varathukku munnaadi.
Speaker 1
40.35s
Munnaadiye pogalaam issue pannunga.
Speaker 0
40.49s
Issue-nu onnu vandhuchu appadinna oru sila vandhu vandhadhukku appuramaa
Speaker 1
43.07s
Mm.
Speaker 0
44.83s
Adhu cure pannalaamannu check pannuvaanga.
Speaker 1
44.95s
Athu cure.
Speaker 1
47.03s
Mm mm mm.
Speaker 0
47.59s
Okava but IOL enna pannuvomna adhu varadhukku munnadiye adhai diagnose pannittu eppadi adhai cure pannalam illa adhai overcome pannalamnutha help pannuvanga sir.
Speaker 1
52.43s
Cure pannalaam illa adhai overcome pannalaamnu help pannuvaanga sir. Okayva?
Speaker 0
55.59s
Okava idhudhaan aayavu basically nadakkum.
Speaker 1
57.71s
Mm mm
Speaker 0
58.45s
Okay, so neenga fifty nine solreengalla sir? So simple simple vishayam dhaan sir, ippo oru kind of oru life cell modification ennalaam pannalaam.
Speaker 1
58.77s
Mm
Speaker 1
61.07s
Simple simple.
Speaker 1
65.71s
Mm mm.
Speaker 0
66.33s
Oru oru age-ku mela obviously vandhu oru sugar vara maadhiri irukkum namakku okay-va and vandhu oru diabetes oru.
Speaker 1
70.07s
Okava and
Speaker 0
73.75s
Pancreas idhuvaa irukkattum illa kidney issue edhuna oru agekku mela varumla sir so adhu vandhu munnadi diagnose pannittu adhu eppadi cure pannalaam.
Speaker 1
75.61s
Pagnesh sir idhana oru agekku mela varumaa?
Speaker 1
77.63s
So adhu vandhu
Speaker 1
79.93s
Cure pannalaam.
Speaker 1
80.87s
Okava we have a
Speaker 0
81.61s
Okava we have a IU onnu ettu-nnu oru blood test irukku.
Speaker 1
84.81s
Adhu vandhu oru combination.
Speaker 0
85.05s
Adhula oru comprehensive blood test sir.
Speaker 1
87.07s
Mm
Speaker 0
87.63s
Okay liver functioning, kidney functioning, cardiac arrest markers.
Speaker 0
91.45s
Health related-aa enna checkup venumo tip two ellame idhula cover aayidum.
Speaker 1
91.47s
Mm
Speaker 1
95.15s
Mm.
Speaker 0
95.77s
So ungalukku edhuna oru idea irukkaa sir indha maadhiri blood test pandradhu?
Speaker 1
98.45s
Evvalavu maa cost idhu?
Speaker 0
99.79s
Eighteen thousand varum sir ungalukku.
Speaker 1
101.23s
Ondu onnu ithu.
Speaker 0
102.53s
Yes sir, aana idhu Bombay and Trip sir adhu.
Speaker 1
103.11s
Aanaa ippo operation
Speaker 1
105.09s
Mm.
Speaker 0
105.23s
Normala veliya kids edukkuraangalla.
Speaker 1
108.03s
Mm
Speaker 0
108.57s
Adhu mattum illama advance testing maadhiri varum ungalukku.
Speaker 1
112.09s
Okay Ma'am future-la.
Speaker 0
112.09s
Ok-va, future-la enna varum appadindradha predict pannittu, ippa oru cholesterol irukkunna namma basically oru cardiac heart related issues, heart related enna mattum paarppaanga, ok-va, adhula LDL, HCL, HSCRP.
Speaker 1
115.25s
Cholesterol
Speaker 1
120.93s
Adhula L.
Speaker 0
123.93s
Idhu vandhu.
Speaker 1
124.13s
Form chesthaamma form chesthaam.
Speaker 0
126.71s
Aa
Speaker 1
127.65s
Naan pharmacist dhaan appo ellaam work pannittu irundhen naan.
Speaker 0
129.99s
Okay sir, so appadithaan ungalukku theriyum illai sir? Apollo-la ennenna cover pannuvaangannu ungalukku theriyum illai sir.
Speaker 1
130.93s
Appadithaan.
Speaker 1
132.87s
Cover pannuvaangannu ungalukku theriyumla sir.
Speaker 0
134.69s
So adhu illama advance-aa ennalaam screen pannuvaanga? Namakku vandhu C fifty-laam generally-aa base cap poy eduththeenganna C fifty-laam edukka maattaanga, okay-va? HS CRP edukka maattaanga.
Speaker 1
141.55s
HCR
Speaker 0
143.63s
Namma solradha adhai eduppanga correct-aa?
Speaker 1
143.85s
Namma solraathu.
Speaker 1
145.89s
Aa
Speaker 0
146.47s
Edhanai diagnose panna iruppaanga, indha comprehensive test-ndradhu oru test-laye ellame cover aayidum ungalukku, including doctor consultation, diet consultation sir.
Speaker 1
153.63s
Mm
Speaker 0
155.19s
So gut related-aa edhuna issues irukku appadinna adhukku thaniya oru screening irukku, okay-va? Ippa women's irukkaanga appadinna PCOD irukku, so idhu maadhiri thanithaniya ellaathukkume vandhu screen pannittu adhukku etha maadhiri.
Speaker 0
165.85s
Ungalukku food supplements-aa irukkattum, illa food style changes-aa irukkattum, illa healthy changes irukkattum, ellame avanga recommend pannuvanga doctors.
Speaker 0
173.15s
Mm.
Speaker 1
175.05s
Sariyumma indha idhu WhatsApp number dhaan.
Speaker 0
177.11s
Okay sir.
Speaker 1
177.41s
Oru idhu anuppunga naan naan paaththuttu paaththuduvaanga.
Speaker 0
181.09s
Okay sir, naan sample report share pannuren, paarthuttu enakku idhukkaalum call pannunga, okayva?
Speaker 1
183.19s
Idhula call pannunga okayva? Idhu WhatsApp numberaa?
Speaker 0
185.31s
Ya okay.
Speaker 0
187.05s
Have a good day sir.