A
Call Intelligence
Sushant with Nivitha — Feb 02, 2026 11:14
Deal Lost
Warm
Call History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sushant. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Sushant.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:35 (35s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
52 / 41
Rep Longest Monologue
5s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Out of station
Haa yaa it's all I'm out of station and we back next vehicle we call you back by then.
|
logistics | Customer | Yes | acceptance & call to action | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Neutral | Reference to the customer's previous enquiry. |
Key Moments
200:08
Enquiry Confirmation
Agent establishes the reason for the call (DEXA scan).
00:23
Logistical Objection
Customer explains they are out of station, setting the timeline for the next interaction.
Trust Signals
2
Customer confirms they made the enquiry
Customer provides a specific timeline for return
Resistance Signals
1
Immediate dismissal due to being out of station
Topics Discussed
DEXA Scan
Appointment Booking
Travel Schedule
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Explains absence due to being out of station. |
| Closing | 3 | neutral | Agrees to call back. |
Call Transcript
Click to expand
Speaker 1
0.49s
hello
Speaker 0
0.71s
Hello, aa Sushant.
Speaker 1
2.75s
yes.
Speaker 0
3.81s
sam dis is nivetha from i o wellness center.
Speaker 0
8.81s
vijjan enquiry for dexa scan.
Speaker 1
12.47s
Ah, I sorry calls meeting couple of days back.
Speaker 0
17.89s
couple of days back.
Speaker 1
19.43s
Yeah, Saturday I think.
Speaker 0
21.43s
o so yu aalredi bukd da dexa.
Speaker 1
23.81s
Haa yaa it's all I'm out of station and we back next vehicle we call you back by then.
Speaker 0
28.11s
okay okay sir. so when we want to book the appointment, just give a call to the same number, okay?
Speaker 1
33.61s
Okay.
Speaker 0
34.63s
Bye.