A
Call Intelligence
Clem with Nivitha — Feb 16, 2026 12:23
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Very Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Feature-heavy explanation followed by benefit-driven validation from the customer.
Closing Attempt
Yes
Closing Technique
urgency_close
Call Ending
natural_end
Call Structure
Duration
12:41 (762s)
Primary Language
English
Secondary Language
Tamil-influenced English
Code Switching
Low
Total Speaker Turns
141
Rep Words / Customer Words
842 / 796
Rep Longest Monologue
45s
Customer Longest Monologue
32s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Logistics/Timeline
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location (Delhi vs Chennai)
The only issue I've got is obviously we're based in Delhi.
|
logistics | Customer | Yes | transparency/alternative | Good |
|
Timing/Availability
March and April we're doing a lot of traveling... so it just will not be possible.
|
timeline | Customer | No | persistence (ineffective) | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Customer | -- | Positive | Main product of interest; includes blood tests, scans, and epigenetic testing. |
| regeneration package | Rep | -- | Other | Includes stay at Leela Palace and more intensive therapies. |
Key Moments
403:55
Peter Attia Reference
Customer mentions 'Outlive' (Peter Attia), signaling he is a high-intent, educated lead who values data-driven longevity.
05:15
Location Clarification
Confirmation that the full experience is exclusive to Chennai, which the customer accepts as a 'weekend trip' opportunity.
09:54
Timeline Hard Stop
Customer explicitly rules out March/April, setting a clear follow-up window for May.
12:07
Pricing Request
Customer asks for pricing for two people, confirming high intent and expansion of deal size.
Discovery Questions
4
Q1
You're interested in complete health diagnostic package or else kind of regeneration, sir?
Q2
You are from which place sir?
Q3
You aware of that [Chennai center] sir?
Q4
When you will be planning for the program, like this month or else next month?
Trust Signals
3
Sharing personal age and health philosophy
Mentioning wife's travel patterns
Comparing IO favorably to competitors
Enthusiasm Signals
2
'I very much am interested in the full holistic'
'I'm really looking forward to it'
Resistance Signals
2
Declining the Regeneration package
Repeatedly stating unavailability for the next 2 months
Confusion Signals
2
Clarifying the 'Regeneration' package definition
Asking if there is a Delhi center
Topics Discussed
IO 360 Package
Regeneration Package
Epigenetics
DEXA Scan
VO2 Max
Gut Microbiome
Travel Logistics
Pricing for couples
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Was in the middle of something but happy to talk. |
| Discovery/Pitch | 2 | positive | Excited about the holistic nature of the tests and the Peter Attia connection. |
| Logistics | 3 | negative | Agent kept pushing for a 'this month' booking despite customer repeatedly stating he is traveling until May. |
| Closing | 4 | positive | Agreed to follow up in 6 weeks. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 0
0.75s
Hello
Speaker 1
2.21s
aa hai sir this is nimitha from i o health.
Speaker 0
4.77s
Oh, hello, how are you?
Speaker 1
5.67s
Ya good sir how are you?
Speaker 0
7.93s
Good, good. Thank you for calling me back.
Speaker 1
8.05s
Good, good.
Speaker 1
9.33s
Yes. So how many has this student?
Speaker 0
14.01s
Okay.
Speaker 1
15.03s
So we are inquiring about IO one three sixty right? So just planning for you and your wife correct?
Speaker 0
20.65s
Yes, that's correct. Yes. yeah, sorry, I was just in the middle of something.
Speaker 1
28.29s
Yeah. This is the right time to talk with you.
Speaker 0
30.69s
Yes, yeah, I've just finished. I was just dealing with someone. Yes, we are very interested.
Speaker 0
40.23s
So, I guess,
Speaker 0
46.03s
Yes, of course. You are interested in
Speaker 1
46.25s
You're interested in complete health diagnostic package or else kind of regeneration, sir?
Speaker 0
52.93s
Or what was what did you say then sorry?
Speaker 1
55.07s
its a complete do you want you prefer for a complete three sixty that is a health package diagnostic alone or else a complete regeneration package?
Speaker 0
63.49s
what's the regeneration package?
Speaker 1
65.41s
uh regeneration you'll be having stay at Leela Palace in which you'll be like you'll have a diagnostics along with the retreat.
Speaker 1
73.61s
like you will be monitoring with the vital checkups and your age test will be identified like biological age.
Speaker 1
80.73s
Along with this you will get the diagnostic like gene test. Whole body blood test like I O comprehensive test, food intolerance test, amino acid.
Speaker 1
91.83s
and you'll have a physio sessions, physiotherapies. and iv infusions you'll be having.
Speaker 0
98.03s
no. I I I'm I'm I'm more interested in the in the one day three sixty package.
Speaker 1
105.23s
For one day. Ya sir. So in one day 360 you will be having covering with three kind of blood test.
Speaker 0
111.27s
Yeah.
Speaker 1
111.81s
Like I O one eighty one, it's a comprehensive blood test which includes your kidney functioning, liver functioning, cardiac risk markers. So base, it's not kind of basic package. It helps you to identify what your root cause of your health and uh and like it will predict what and all will come in the future.
Speaker 1
130.23s
. That is a comprehensive blood test and food intolerance test as you know right some food is not suitable for our own body right.
Speaker 0
130.81s
That is
Speaker 1
137.65s
Mhm. So food intolerance, it helps you to find out what food does not suit you. And amino acid test and gut microbiome test. Gut microbiome is a complete stool test. Mhm. Okay, it helps you to find out what and all issues you have in the gut.
Speaker 1
151.19s
So based on that, yeah, uh the doctor will be recommending what you have to take and along with this you will be having such screenings like E C G, Echo, Chest X-ray.
Speaker 0
151.27s
So
Speaker 1
159.89s
uh USG physiotherapy sessions, facial analysis, everything will cover under this three sixty sir. Along and also you'll have a DEXA scan to identify your bone density, your muscle mass, your visceral fat and a VO two test, kind of treadmill test which helps you to find out your heart health and your lung health.
Speaker 0
180.35s
Yes, yeah, and that that's what's uh really appealed um to me your offering versus some of the ones in Delhi which
Speaker 1
183.93s
Ya.
Speaker 0
188.99s
purely purely blood and a and a dexa scan. So I very much am interested in the the full holistic
Speaker 1
189.01s
Okay.
Speaker 0
197.63s
of you that that that you offer. and I think you also offer part of the part of the scans will be
Speaker 1
209.85s
yes sir.
Speaker 0
210.47s
a CT scan like a coronary plat type test as well.
Speaker 1
215.53s
Yes sir, C T E C G everything will cover under three sixty and you will get a epigenetic test. Basically in India they they don't do epigenetic test. It helps you to find the age of your organs.
Speaker 0
221.13s
Basically
Speaker 1
228.27s
okay like in what phase you are starting completely like we used to find out if most people are into reverse edging nowadays right.
Speaker 0
235.95s
Yes, I mean, yeah, I I've I've I've read um Peter O'Tavia's book and that was kind of a bit of a light bulb moment for me of, oh, okay, I might I might think I'm okay, but I'd rather um, you know, go and spend a day with someone like yourselves and and understand exactly where I sit.
Speaker 1
254.01s
Haa yes sir.
Speaker 0
254.33s
Yes sir. And and really I want to kind of, you know,
Speaker 0
258.47s
I'm 45 years old, so, and I think I'm fairly healthy, but I'd rather, I'd rather put a line in the sand and and and you know, have have some data behind it and and if I'm not doing as well as I think I am, I'd like to you know, be able to change it. So, you know, very, very happy with the
Speaker 1
260.25s
Okay.
Speaker 1
272.83s
Okay.
Speaker 0
282.01s
the offering, the the only issue I've got is obviously we're based in Delhi.
Speaker 1
287.97s
Yeah.
Speaker 1
288.63s
You are from which place sir?
Speaker 0
291.83s
I'm we're from Australia, but we live in Delhi.
Speaker 1
295.17s
okay you live in Delhi.
Speaker 0
296.81s
Yeah.
Speaker 1
297.19s
Oh understood sir. So you'll be planning for I mean to come to Chennai. Our center is in Chennai. You aware of that sir?
Speaker 0
303.99s
Well, yes, that's what I'm assuming that there is only the one center in Chennai. Yeah. You don't have any options to do this the the other tests in Delhi at all.
Speaker 1
308.89s
haa yaa.
Speaker 1
315.59s
Uh sorry sir the whole package cannot be covered in Delhi. Only the blood test we have pan India diagnostics only for the blood test not apart from that those screening visit like CT scan uh that and all you have to come to the center only.
Speaker 0
319.17s
Blood
Speaker 0
325.83s
Okay.
Speaker 0
329.59s
Yeah, I I thought that was the case, but I thought I would just double check just you never know sometimes, you know, people have set up new clinics in other cities and having quite updated the website, so I thought I'd just check.
Speaker 1
341.89s
Okay.
Speaker 0
341.89s
Um so probably what we would do is we would probably come to you um uh on
Speaker 1
349.99s
Ya.
Speaker 0
351.35s
we come to Chennai and and make a weekend of it, so maybe on a Friday or a Monday. This this Monday.
Speaker 1
357.29s
dis dis mande saar.
Speaker 0
359.57s
No, no, no, I need to book flights. Yeah, yeah.
Speaker 1
361.39s
Ya ya understood understood.
Speaker 0
362.39s
is the facility generally fully, you know, it's seven days a week or five Monday to Friday when
Speaker 1
376.07s
We have facility till Monday to Sunday a weekly full week but our physios will be not there on Sundays. Maybe like only less amount of physios will be on Sundays. So you can plan from Monday till Saturday. It will be okay for you.
Speaker 0
379.93s
But
Speaker 0
389.69s
Okay, perfect.
Speaker 1
390.79s
aa if you are planning for a weekend then plan on saturday sir. so that it will be more helpful like aa we will be having more physio to guide you.
Speaker 0
399.01s
Okay, so Monday to Saturday.
Speaker 1
401.75s
Yeah.
Speaker 0
402.83s
And,
Speaker 0
407.29s
And uh we're just quite busy for the next month. So, just we travel back to Australia and and to Europe. Okay. So, do you have do you have any visibility on
Speaker 1
416.33s
Okay.
Speaker 0
423.69s
when you might be either busy or not busy, uh you know, how far in advance do we need to book this is that's the kind of questions I'm I'm thinking at last.
Speaker 1
437.57s
okay just no sorry i couldn't get you come again please. i just wanted to know.
Speaker 0
440.69s
I just wanted to know.
Speaker 0
441.89s
So I guess what I'm asking is, do you generally have availability, you know, if I was to book this a month in advance or do I need to book this three or four months in advance?
Speaker 1
453.89s
aa basically we used to get you asking about advance right?
Speaker 0
459.33s
It is one of the
Speaker 1
459.87s
it is wanted to inform the inform in advance right. because we have to do some procedure so we have to inform it in advance so that we can organize the programs accordingly.
Speaker 0
468.95s
Yeah, okay, yeah. So how far in advance do I need to book?
Speaker 1
472.61s
at least you have to like uh priorly you have to inform at least one week prior to the program.
Speaker 0
479.55s
Adhe
Speaker 1
479.55s
even two to three days is okay sir.
Speaker 1
482.73s
if you have a busy schedule right you can inform prior two to three days before the program.
Speaker 0
487.83s
Well, no, that's fine. A minimum of one week will be fine. My my wife does a lot of travel to South India. She she is in in Bengaluru quite often. So probably what we would do is she would travel direct from
Speaker 0
503.49s
from from Bengaluru. Okay. And I would meet her there.
Speaker 1
506.93s
Okay.
Speaker 0
509.35s
she normally knows when she is traveling about two weeks in advance, so I think that would work.
Speaker 1
515.25s
Hi.
Speaker 0
515.53s
but I I guess my other question is, do your slots book up quite quickly or if I was to if I was to call you up again in say a month's time, would you generally have something for two weeks after that?
Speaker 1
533.57s
your voice is dim. Can you please text me regarding this?
Speaker 0
537.37s
only the
Speaker 1
538.27s
Only the queries I could hear you properly.
Speaker 0
540.85s
what I'm asking is do you generally have availability? If I was to
Speaker 1
545.49s
yes of course yes we have. uh yes of course we have. so if you are planning so you told like your wife will be traveling from bangalore to chennai right?
Speaker 0
554.37s
Correct.
Speaker 1
555.07s
Ha, so you just plan your dates, we can organize the program accordingly. So that will not be an issue for you. So just wanted to know when you will be planning for the program, like this month or else next month?
Speaker 0
561.57s
Right.
Speaker 0
567.85s
one second.
Speaker 0
573.67s
like I said, we're just very busy.
Speaker 1
577.17s
Okay.
Speaker 0
577.45s
but but but where are we now? We're in twenty sixteenth of March sixteenth of February today so March and
Speaker 0
589.79s
April. It would probably be May at the earliest.
Speaker 1
595.35s
oke bifor maarch or els laik in da maarch.
Speaker 0
598.69s
No, May at the earliest.
Speaker 1
601.21s
oke oke.
Speaker 0
602.47s
March and April we're doing a lot of traveling to Australia and Europe, so it just will not be possible.
Speaker 1
605.27s
Okay.
Speaker 1
608.81s
Okay.
Speaker 0
608.83s
Um maybe yeah, I think May at the earliest.
Speaker 1
612.05s
oke. so vithin febravari karekt. so yu vil bi pravaling phar maarch and april.
Speaker 0
617.27s
Correct.
Speaker 1
617.93s
so you can plan by this week or next week sir.
Speaker 1
622.65s
so we can make arrangements for that.
Speaker 0
625.37s
Well no, what I'm saying is for the next two months we'll be traveling.
Speaker 1
631.99s
ya
Speaker 0
632.25s
intermittently and we just won't have any time back in Delhi. certainly not enough time to go down to Chennai. so I would I'd like to come and see you.
Speaker 1
636.19s
Okay.
Speaker 0
644.67s
hopefully in May, May or June.
Speaker 1
649.03s
May or June. Okay sir, no issues. So you can book the
Speaker 0
651.67s
Ah
Speaker 1
654.97s
yu ken mek e buk buk en apoyintment erli as kud ok.
Speaker 0
659.53s
Yes, yeah, and I can just do that online, that's the easiest thing to do, or do I call you? Yeah,
Speaker 1
664.33s
Okay, the same number you can call me, sir.
Speaker 0
666.75s
vaat evar yu
Speaker 1
667.17s
vaat evar yu haav laik kveris aar rigaarding dis yu kaan mek e kveri far dis. appo en kaan giv a kaal aar tekst tu da sem nambar.
Speaker 0
674.05s
Yeah.
Speaker 1
674.41s
okay this is nivetha. just save this number. whenever you have time just give a call back regarding this. okay.
Speaker 0
679.81s
Thank you so much. I I just really wanted to know, you know, did I need to put something in a booking now for May? But yeah, I'll I'll contact you again in maybe six weeks time. I think we'll have our our calendar for May signed up then and then and then we can work out a good a good date to come and see you.
Speaker 1
697.69s
Jayashree.
Speaker 0
697.81s
Yeah, yeah, sure. I'm really looking forward to it. I think, yeah, thank you.
Speaker 1
700.41s
Yeah, thank you.
Speaker 0
702.41s
Yeah. Okay. Thank you so much. Thank you so much, sir. I'll speak to you again in in a month or so. Okay. Thank you.
Speaker 1
704.37s
thank you so much sir.
Speaker 1
709.17s
thank you sir. so have a look at the catalogs i have shared to you. okay.
Speaker 0
714.67s
Oh, you've sent something in the WhatsApp. Yeah, yeah.
Speaker 1
716.35s
ya ya that is epigenetic test i o three sixty program and gene test report also i will be sharing for you okay.
Speaker 0
722.47s
Okay, great. And um can you just confirm that price and for two people in the WhatsApp as well, please?
Speaker 1
727.67s
Yeah yeah sure sir I'll share you the pricing details. So if you have a plan if you are not busy you can take the program by this month itself. So that we have an offer right now so if you are okay with that we can plan accordingly.
Speaker 0
738.99s
By this Monday.
Speaker 1
739.01s
by this month then. with in and if you are free na then we can book with in this month itself.
Speaker 0
744.59s
No, we absolutely.
Speaker 1
745.93s
so you are absolutely busy. okay understood sir. so no issues. so you can plan in the may itself. i will share you the pricing details a lot. okay.
Speaker 0
752.67s
Okay. Thank you. Thank you. Thank you sir. Thank you.
Speaker 1
754.29s
Thank you sir. Thank you. Just save this number. Yes sir.
Speaker 0
757.25s
Okay.
Speaker 0
758.39s
Thank you. Thank you. Bye.
Speaker 1
759.13s
Bye. Bye. Have a good day.
Speaker 0
761.47s
Bye.