A
Customer Rex Allwyn Jegan
Phone +919176577300
Rep Nivitha
Team Sales
Date 2026-01-24 17:24
Duration 14:13
Source None

Call History

4 attempts
Total Attempts4
First CallJan 24, 2026
Last CallFeb 08, 2026
Total Talk Time25.6 min
Other RepsAmal, Amal, Amal
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
90.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO 360
Deal Value ₹73,682
Purchase Date Feb 02, 2026
Discount Offered 10.00%
Calls Before Closure 4
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Neutral/Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Primary
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Start 25% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique discount_close
Call Ending natural_end

Call Structure

Duration 14:13 (853s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 178
Rep Words / Customer Words 1142 / 684
Rep Longest Monologue 68s
Customer Longest Monologue 25s
Silence Gaps (>2s) 4 (max 36.0s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
High Price
Adhu neenga solla paarthaa romba costly-aa irukkumnu thonudhu enakku.
price Customer Yes value stacking & discounting Good
Time Commitment
Vandhuttu morning vandhuttu night varaikkum angadhaan irukkanuma?
logistics Customer Yes benefit highlighting Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep -- Interested Basic comprehensive blood analysis.
aiwo 360 program Rep 75000.00 Price_Sensitive Full day wellness checkup including Leela Palace meals.

Key Moments

4
02:52
Language Switch
Customer asks to speak in Tamil, significantly increasing rapport and comfort level.
06:32
Price Reveal
Rep reveals the 75k price; customer immediately flags it as 'costly', starting the negotiation phase.
08:21
Leela Palace Mention
Rep mentions luxury meals, which helps justify the high price point of the program.
12:25
Discount Offer
Rep offers a 10% discount (approx 7,500 INR reduction) to secure the lead's interest.

Discovery Questions

5
Q1 What is your age?
Q2 Are you from Chennai?
Q3 Have you taken any blood related tests?
Q4 What are you watchful for in your body markers?
Q5 Have you done a DEXA scan before?

Trust Signals

3
Sharing personal health goals
Asking for specific technical details of the test
Willingness to switch to Tamil for better understanding

Enthusiasm Signals

2
Interest in the Leela Palace meal inclusion
Interest in the VO2 Max/Heart health aspect

Resistance Signals

2
Directly questioning the high cost
Asking for a significant discount

Confusion Signals

1
Clarifying if he needs to stay at the center all day

Topics Discussed

Obesity DEXA Scan VO2 Max Biomarkers Gut Microbiome Leela Palace Pricing/Discounts Gym/Fitness

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Direct and inquisitive.
Discovery 2 neutral Explaining gym goals and previous scan experience.
Pricing 3 neutral Shocked by the 75k price point.
Closing 4 positive Agrees to review catalog and final price.

Call Transcript

Click to expand
Source File +919176577300 24-1-2026, 5-24-28pm.mp3
Transcript +919176577300_24-1-2026,_5-24-28pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19824