A
Call Intelligence
Vibhu with Nivitha — Feb 18, 2026 15:29
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
3:58 (239s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
84
Rep Words / Customer Words
384 / 292
Rep Longest Monologue
11s
Customer Longest Monologue
15s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Main preventive health package discussed. |
Key Moments
301:34
Customer discloses health concerns
Crucial for tailoring the pitch; customer mentions high triglycerides and fatty liver.
02:36
Price disclosure
Agent quotes 18,000 INR; customer accepts without resistance, indicating high lead quality.
03:23
Mention of 3-month follow-up
Significant value add that helps justify the premium price point.
Discovery Questions
4
Q1
do you have any specific health concern or any health goal sir?
Q2
you are from which place sir?
Q3
have you gone through any kind of health checkups recently?
Q4
when did you do your last checkup?
Trust Signals
3
Sharing specific medical history
Asking about office location in Chennai
Asking about fasting requirements
Enthusiasm Signals
2
Asking 'what is the process'
Asking 'is this only a blood draw'
Confusion Signals
1
Initial confusion about what the ad was for (blood test vs service)
Topics Discussed
AIWO 181 Package
Blood and Urine Tests
Home Sample Collection
Fasting Requirements
Doctor and Diet Consultation
Triglycerides and Fatty Liver
Chennai Center Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clarifying why he is being called. |
| Discovery | 2 | neutral | Sharing specific health concerns. |
| Pitch/Price | 3 | neutral | Asking detailed logistical questions about the test. |
| Closing | 4 | positive | Agreeing to receive details on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.89s
two twenty one.
Speaker 0
2.83s
Hello
Speaker 0
4.35s
food-ndra hall-ukku ungalukku hello.
Speaker 1
5.83s
Hello
Speaker 1
6.65s
Hello, yes?
Speaker 0
7.55s
so good afternoon this is nivetha from aivu.
Speaker 1
11.69s
Okay.
Speaker 0
12.45s
aa visitor enquiry for i o health service.
Speaker 0
16.09s
just wanted to know do you have any specific health concern or any health goal sir?
Speaker 1
21.87s
This is the the blood test, right? Is that is that is what I remember correctly. Okay.
Speaker 0
24.71s
yes
Speaker 0
26.33s
Yes sir.
Speaker 1
27.57s
No, no, I I came across an ad on Instagram and I signed on. So if you can
Speaker 0
30.13s
Okay.
Speaker 1
32.31s
Let me let me know more details as to exactly what it is. So
Speaker 0
35.03s
actually IO is a preventive case sir.
Speaker 1
38.61s
Okay.
Speaker 0
39.39s
okay we basically we have like you saw like i o one eight one sample report right do you have a sample report?
Speaker 0
46.37s
We're going through the
Speaker 0
48.57s
No. Okay sir, I'll share a sample report. This IO 181 covers like liver functioning, kidney functioning, cardiac arrest markers, uh not only the basic panels. We used to cover advanced panels also.
Speaker 1
49.31s
Okay.
Speaker 0
60.25s
like tumor panels, lipid profiles, cardiac wrist markers, hormone profiles, everything will cover under this package, sir.
Speaker 1
67.15s
oke oke.
Speaker 0
68.01s
so based on the reports we will be recommending what kind of supplements you have to take or what kind of lifestyle modification you have to do.
Speaker 1
75.61s
Okay.
Speaker 0
75.89s
doctor will be recommending you and you will be having a diet chart also a tailed diet chart based on your reports you will get a diet chart.
Speaker 1
81.85s
Okay.
Speaker 1
84.05s
oke oke.
Speaker 0
85.01s
so you are from which place sir?
Speaker 1
87.43s
Chalo.
Speaker 0
88.33s
okay. do you have any specific health courses? just wanted to know have you gone through any kind of health checkups?
Speaker 0
94.11s
recently
Speaker 1
94.91s
not anything recently. I have uh I mean my borderline triglycerides are high and uh little bit fatty liver is there.
Speaker 0
103.43s
okay sir. when did you do your last checkup?
Speaker 1
106.73s
about four four months back.
Speaker 0
110.01s
okay. so can we book for an 181 sir so that you can go.
Speaker 1
114.29s
so what is the process so is this do you have an office here in chennai?
Speaker 0
119.45s
Ayyya sir we work at Chennai. M R C Nagar Pattanampakkam and we have home collection also. At the exam we'll be coming to your place for blood sample collection. So once blood sample is collected you will get the reports in more three days.
Speaker 1
121.67s
Monthly
Speaker 1
123.41s
Okay.
Speaker 1
127.95s
Okay.
Speaker 1
131.89s
Okay.
Speaker 0
132.41s
and after three days you will get a doctor consultation along with the diet consultation sir.
Speaker 1
137.69s
undershoot. so everything is it's a home consultation home collection.
Speaker 0
142.81s
ya
Speaker 1
142.91s
And then the rest of it is done online or how is it?
Speaker 0
145.53s
You can have it as a online consultation or else you can have it as an offline consultation also. You can come to the center directly.
Speaker 1
153.31s
okay okay. and what is the cost of the test?
Speaker 0
156.73s
eighteen thousand sir.
Speaker 1
159.43s
Okay. It is it's and it's only a blood draw, is it?
Speaker 0
163.41s
blood if the blood draw and the urine sample collection will be happening.
Speaker 1
167.05s
That endurance. So is there any fasting related thing?
Speaker 0
169.65s
10 to 12 hours of fasting is required for more accuracy, sir.
Speaker 1
173.41s
in terms of fasting. Okay. And then slightly then in the morning then that means. Yes.
Speaker 0
174.57s
Yes.
Speaker 0
176.95s
yes sir. it will be happened in the morning. yes.
Speaker 1
179.73s
Okay. And uh so okay and diet consideration. Okay. So eighteen thousand there's only one uh whatever this uh option is a overall scheme including the dietary recommendation on it.
Speaker 0
192.45s
right.
Speaker 0
193.59s
Yes sir. It's all in the same package. Yes. It's come as a package.
Speaker 1
195.09s
Okay.
Speaker 1
198.49s
Okay okay.
Speaker 0
198.97s
So you will have you will get a three months of follow ups for your diet consultation and doctor consultation.
Speaker 1
203.87s
oke oke.
Speaker 1
205.93s
three months of follow up. I said okay.
Speaker 0
207.55s
yes sir.
Speaker 1
207.99s
so dietary implementation will be done parallelly. okay. i'll figure this out. so can you share some details with me on whatsapp?
Speaker 0
217.43s
Of course sir I'll share you a sample report for IO 181 just have a look. And get back to me whenever you're free or as it is wanted required for the blood test okay.
Speaker 0
226.91s
I'll share with you.
Speaker 1
227.19s
Yeah. So you can share the on WhatsApp on this number you can reach me.
Speaker 0
230.71s
Yes sir, this is Nivita. Whatever you have queries, just give a call back regarding this, okay?
Speaker 1
232.63s
Ya
Speaker 1
235.57s
Okay, thank you. Okay sir.
Speaker 0
236.15s
Okay sir. Have a good day sir. Bye.
Speaker 1
237.21s
Skates aanu.
Speaker 1
237.75s
Bye. Yeah, thank you.