A
Call Intelligence
Yash with Nivitha — Feb 02, 2026 11:52
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
65.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
25% into call
Pitch Approach
Consultative/Educational
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
follow_up_scheduled
Call Structure
Duration
4:19 (259s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
64
Rep Words / Customer Words
542 / 118
Rep Longest Monologue
34s
Customer Longest Monologue
6s
Silence Gaps (>2s)
4 (max 3.1s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Budget
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Cost
Like how much would it cost?
|
price | Customer | Yes | downselling/value comparison | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | 75000.00 | Neutral | Master health checkup including scans and blood tests. |
| aiwo 181 blood test | Rep | 18000.00 | Interested | Comprehensive blood test covering liver, kidney, and lipid profile. |
Key Moments
300:48
Goal Identification
Customer identifies weight loss and fitness as primary drivers.
03:22
Price Reveal
Rep reveals the 75k vs 18k price points, shifting the conversation to the 181 test.
03:42
Pincode Verification
High intent signal as customer provides location for home collection.
Discovery Questions
5
Q1
What is your age?
Q2
Do you have any health goal or health issues?
Q3
What's your weight?
Q4
Your height please?
Q5
You are from Chennai or which place?
Trust Signals
2
Sharing personal health metrics
Providing home pincode for service check
Enthusiasm Signals
1
Explicitly stating goal to 'build muscle'
Resistance Signals
1
Immediate pivot to lower-cost option after 75k price reveal
Confusion Signals
1
Asked rep to repeat her introduction at the start
Topics Discussed
Weight loss
Muscle building
Blood markers
Lipid profile
Home collection
Pricing
IO 360 vs IO 181
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and seeking information. |
| Discovery | 2 | neutral | Provides age, height, and weight details readily. |
| Pitch/Pricing | 3 | neutral | Reacts to the 75k price by focusing on the 18k option. |
| Closing | 4 | positive | Agrees to review documents and call back. |
Call Transcript
Click to expand
Speaker 1
0.33s
hello
Speaker 0
1.23s
hello
Speaker 1
3.57s
hello
Speaker 0
4.23s
Is this Yash?
Speaker 1
6.25s
aiya
Speaker 0
7.09s
and this is nivitha from i o.
Speaker 1
11.87s
ken yu ripit?
Speaker 0
13.91s
aa this is nivitha from i o a i w o health care center.
Speaker 1
19.09s
oke.
Speaker 0
19.85s
vi rijinal enkvaayari faar ai o three siksti prograam.
Speaker 1
24.41s
Okay.
Speaker 0
25.11s
just wanted to when are you planning for the program sir?
Speaker 1
29.51s
ai jaṣṭ vāṇṭeḍ ṭu nō diṭēḷs aṇḍ praising āph iṭ.
Speaker 0
32.35s
aa ya sure sir. this is a complete master checkup. just wanted to know what is your age sir?
Speaker 1
39.43s
20 years.
Speaker 0
41.31s
twenty years. do you have any health goal or else become
Speaker 0
45.95s
Any health issues?
Speaker 1
48.09s
I just wanted to lose weight and be fit, that's it.
Speaker 0
50.61s
oke vaats yor veys?
Speaker 1
53.41s
sixty nine ke liye.
Speaker 0
55.31s
okay your uh your size twenty and your sixty nine kg right? just wanted to lose weight.
Speaker 0
63.13s
Yeah, okay sir. So this is a master health checkup. Okay, uh this includes uh three types of blood tests. Okay, IO one eighty one, food intolerance test and uh...
Speaker 0
74.67s
Amino acid test. Okay, this IO 181, it covers your liver functioning, kidney functioning, cardiac areas, diabetes. So you told me right. So you have a weight issue. Just wanted to know, you're like little obese or else what? Your height, please.
Speaker 1
91.21s
It is five four.
Speaker 0
92.87s
Okay.
Speaker 1
93.81s
I'm not in the obese range but you're not obese or normal weight.
Speaker 0
96.45s
yū ār nōṭ ōbēs ār nōrmal vēyṭ.
Speaker 0
98.39s
Okay, just wanted to lose weight, that's it.
Speaker 0
100.79s
yu ar gaining weight ar els yu just vantad tu vantly luj veiṭ.
Speaker 1
106.61s
I only want to lose weight and build muscle.
Speaker 0
108.41s
Okay fine. We don't know what is the I mean what what can make your weight right. So if you have anything related to lipid profile, if you have a cholesterol, so whatever it is it will increase your weight.
Speaker 0
122.09s
So this one eighty one covers your lipid profile, cardiac risk marker, kidney functioning, liver functioning, everything will be come under this package one eighty one. Okay. Like food intolerance, it helps you to find out what your food is not suitable for you.
Speaker 1
131.25s
Okay.
Speaker 0
137.39s
Okay. So along with this you will get a ECG, echo, CT scan.
Speaker 0
142.17s
uh chest X-ray, physiotherapy services and gut related issues we have uh G M V T gut, gut microbiome test, everything come under this package. So if you wanted to take it as a package, you can book this three sixty or else if you just wanted to take a one eighty one blood test alone to check the...
Speaker 0
159.95s
to balance your weight you can take only one eighty one sir. so considering your age you can take one eighty one and extra scan allow. so you are from chennai or else? which place?
Speaker 1
169.37s
Mumbai Bangalore.
Speaker 0
170.75s
Okay sir. So you can take a blood test of one eighty one. So basically it helps you to know what what health goal you have. So that we can recommend what kind of food food you can I mean a doctor will be recommending you what food you you should have.
Speaker 0
186.97s
and what health lifestyle modification you have to change. you can take a one eighty one. instead of taking a three sixty you can take a one eighty one sir. normal blood test.
Speaker 1
194.71s
Hmm.
Speaker 1
196.71s
Okay.
Speaker 0
197.37s
oke. so mena ven ken bi plan dis test?
Speaker 1
201.15s
Like how much would it cost? So,
Speaker 0
202.93s
so this three sixty cost seventy five thousand. which is a master health checkup.
Speaker 1
206.69s
which is a
Speaker 0
208.39s
and for one eighty one it cost eighteen thousand sir. which is a overall blood test.
Speaker 1
211.95s
Overall
Speaker 1
214.27s
Okay.
Speaker 0
214.97s
so we have home collection also. so basically you may know your pin code so that I will check the service at your location.
Speaker 1
222.61s
560099.
Speaker 0
224.99s
five six double zero double one. double nine.
Speaker 1
227.31s
9999.
Speaker 0
230.41s
Yeah okay. So okay I'll check with the service sir. So when can we plan the blood test or else you are planning for a three sixty itself? Whole body mass checkup or else only the blood test sir?
Speaker 1
242.89s
ai il jaṣṭ dikṣiṁ kāl yū vithin an ārm.
Speaker 0
245.83s
Yeah, sure. So I'll share you the three sixty catalog as well as one eighty one sample report also. Just have a look. So what you have query, just give a call back and we'll ready to help you.
Speaker 1
252.55s
So what
Speaker 0
256.01s
Okay.
Speaker 0
256.89s
okay. have a good day. bye.