A
Call Intelligence
sourav dalan with Nivitha — Feb 13, 2026 14:25
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
6.5/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with sourav dalan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
30% into call
Pitch Approach
Value-based justification
Closing Attempt
No
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
2:47 (168s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
46
Rep Words / Customer Words
284 / 118
Rep Longest Monologue
16s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 20.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
no actually i went through the pricing of bits on the higher side.
|
price | Customer | Yes | value stacking & emi option | Good |
|
No immediate need
No no to be honest I was not looking for that. I saw your advertisement I think.
|
product_fit | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | 18000.00 | Price_Sensitive | Main product inquiry |
Key Moments
300:19
Price Objection
Customer immediately flags the 18,000 INR price as high, setting the tone for the call.
01:18
Omega-3 Value Pitch
Agent justifies cost by comparing it to standalone lab prices for specific markers.
02:34
Future Commitment
Customer provides a 2-3 month window for potential re-engagement.
Discovery Questions
2
Q1
are you either curious why the price is higher?
Q2
so you are looking for any kind of specific health concern or any specific health goals anything sir?
Trust Signals
2
Acknowledges the value of the comprehensive package
Agrees to save the agent's number
Resistance Signals
2
Explicitly mentions budget constraints
States he has no specific health concerns currently
Topics Discussed
Pricing
Master Health Checkup
Biomarkers
Omega-3
Heart Health
Brain Health
EMI Options
Instagram Ads
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and responsive. |
| Price Discussion | 2 | neutral | Directly states budget concerns. |
| Closing | 3 | neutral | Polite deferral of the purchase. |
Call Transcript
Click to expand
Speaker 0
0.49s
Hello.
Speaker 1
2.05s
Hello.
Speaker 0
2.81s
haay sir dis is nivetha from ios.
Speaker 1
7.09s
yaa tell me madam.
Speaker 0
8.19s
so there is an enquiry regarding i o health that you have you'll be doing your master health checkup like when the things arise.
Speaker 1
16.87s
Mm-hmm.
Speaker 0
16.93s
Nammalude form right side.
Speaker 1
19.83s
no actually i went through the pricing of bits on the higher side.
Speaker 0
23.49s
Okay sir.
Speaker 1
24.11s
Okay.
Speaker 0
24.89s
aa just want to know aa just are you either curious why the price is higher?
Speaker 1
33.29s
to be honest, I kind of understand, you know, you are giving a very comprehensive package.
Speaker 0
38.37s
Okay.
Speaker 1
39.57s
and and you know you will have good
Speaker 1
42.89s
laboratory, smart double C, you might have your self private laboratories as well. but you know just as of now i don't have that exact budget to.
Speaker 0
50.67s
okey, ai andrastut. so if yu haav laik besikali if yu vaant taik test autsait raai.
Speaker 1
50.95s
Okay.
Speaker 0
56.41s
uh it will cover any part of your organs right. If you're taking for diabetes they'll cover only diabetes or pancreas whatever it is but it's a comprehensive kind of test which includes advanced biomarkers also. Like we will be predicting what kind of issues you'll be facing in next few years.
Speaker 1
56.77s
will cover any
Speaker 1
63.33s
Okay.
Speaker 0
73.03s
that is why it's bit costly because like if you many many labs they won't cover omega and all.
Speaker 1
73.11s
That is why
Speaker 0
78.85s
usually omega will be telling your heart health and your brain health. if you take omega as outside right it will cost at least seven thousand. you understand the thing?
Speaker 1
83.19s
Omega
Speaker 0
88.15s
so hsc and pc tempered and all they don't cover. but as a comprehensive test we give it as like a package which comes under eighteen thousand which is very like
Speaker 1
88.61s
P.
Speaker 0
97.21s
very normal for the test. you understand? yes.
Speaker 1
97.87s
Okay.
Speaker 1
99.53s
Correct.
Speaker 1
102.05s
I got your points.
Speaker 0
103.79s
I understood sir. I completely understood your budget and all. Like if you're planning for a blood test then we have a E M I option also. I'm just giving a knowledge that's it. I'm not following.
Speaker 1
103.95s
And the students
Speaker 1
112.79s
Aa naan lift hold on for a minute.
Speaker 0
115.05s
Ya ya shwasa.
Speaker 1
135.19s
Ya madam.
Speaker 0
136.01s
haa ya sir. so you are looking for any kind of specific health concern or any specific health goals anything sir?
Speaker 1
144.13s
No no to be honest I was not looking for that. I saw your advertisement I think. Okay tasa
Speaker 0
149.05s
okay sir. so understood. so if you have any requirement in future just give a call back regarding this. we will be ready to help you sir.
Speaker 1
154.63s
Sure, sure, sure. In two, three months maybe I'll I'll
Speaker 0
157.33s
ya sure sir. this is my number. just save this number.
Speaker 1
157.71s
Sure sir. This is my number.
Speaker 0
161.21s
vaatavar yu haav paayirichu jaas givu kaal baak ok.
Speaker 1
164.23s
oke shuor.
Speaker 0
165.21s
bye sir have a good day.
Speaker 1
167.13s
Okay ma'am.