A
Call Intelligence
None with Nivitha — Feb 02, 2026 12:56
Deal Lost
Warm
Call History
2 attemptsRep Performance
6.5/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
4.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Likely Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
35% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:20 (81s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
24
Rep Words / Customer Words
128 / 104
Rep Longest Monologue
10s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Clarity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Clarity on service
What is the moisture health blood checkup? What is your what do you do in the health department?
|
product clarity | Customer | Yes | clarification/value stacking | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 18000.00 | Interested | Initial enquiry follow-up |
| master health checkup | Rep | -- | Interested | Upsell option |
Key Moments
200:42
Price Disclosure
Agent quotes 18,000 INR; customer does not immediately object to the price, indicating a qualified lead.
00:57
Sample Report Request
Customer asks for a 'dummy report' to validate the service before proceeding.
Discovery Questions
1
Q1
just wanted to know whether you are planning for a master health checkup or else only blood test
Trust Signals
1
Requesting a sample report to verify quality
Enthusiasm Signals
1
Repeated 'alright alright' and 'yes yes yes'
Resistance Signals
1
Confusion regarding the term 'Master Health Checkup'
Confusion Signals
1
What is the moisture health blood checkup?
Topics Discussed
IOL 181 Blood Test
Master Health Checkup
Kidney/Liver/Cardiac markers
Cancer/Tumor panels
Pricing
Sample Reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Discovery | 2 | neutral | Asking what the health department does and what the checkup entails. |
| Pricing/Pitch | 3 | neutral | Requested a sample report after hearing the price and inclusions. |
Call Transcript
Click to expand
Speaker 1
0.87s
hello?
Speaker 0
1.27s
Hello.
Speaker 1
2.15s
Haji?
Speaker 0
2.79s
aasaa good morning this is samitha from iow.
Speaker 1
4.59s
Haanji.
Speaker 0
7.77s
vi residen enquiry for i o l 181 blood test.
Speaker 1
12.13s
and is your mother's confirmation is your blood test. address the full body checkup.
Speaker 0
17.39s
yes sir. it's a comprehensive blood test sir. just wanted to know whether you are planning for a master health checkup or else only blood test.
Speaker 1
25.21s
What is the moisture health blood checkup? What is your what do you do in the health department?
Speaker 0
27.47s
Water youth and the self department.
Speaker 0
30.01s
sorry sir I couldn't get you properly.
Speaker 1
32.41s
This is your health checkup, this is the master health checkup.
Speaker 0
35.35s
Yeah, so it's a comprehensive blood test, but if you want, we can make for a master health checkup also, sir.
Speaker 1
40.69s
compressive compressive vadhil jo rate.
Speaker 0
42.45s
comprehensive is 18,000 sir. It covers your kidney functioning, liver functioning, cardiac risk markers, tumor panels, cancer.
Speaker 1
51.25s
are you right. alright alright. are you send your please dummy report. it is my will be check.
Speaker 0
57.29s
Yeah yeah sure sir. I'll share the sample report. Have a look at it and I'll share the master health checkup also.
Speaker 1
62.41s
yes also also also athayathu martial health checkup.
Speaker 0
65.13s
Ya ya sure sir. I will share it. Just have a look and let's connect the call.
Speaker 1
66.75s
Sure.
Speaker 1
68.69s
at least your yes yes yes at least your share your as a dummy report as a salaried check at least your most is immediately coming to connected you.
Speaker 0
76.29s
o yaar shuyaar saar.
Speaker 1
77.59s
Okay.
Speaker 0
78.11s
Bye sir have a good day.
Speaker 1
79.97s
I said thank you.