A
Call Intelligence
Nagayugesh with Nivitha — Feb 18, 2026 13:10
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
6.5/10
Conversion Probability
50.0%
Personalization
4.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Nagayugesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
42% into call
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:42 (102s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
25
Rep Words / Customer Words
168 / 54
Rep Longest Monologue
13s
Customer Longest Monologue
9s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Competitor
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
What is the difference between AIWO and other labs?
So what and all basic tests they cover outside at other labs or hospitals. Apart from this, advanced screening will be done in I O, sir.
|
competition | Customer | Yes | feature comparison | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| comprehensive biomarker test | Customer | -- | Interested | Customer enquired about biomarker tests; rep explained the 'tip to toe' coverage. |
Key Moments
300:33
Customer clarifies interest in biomarker tests.
Transitions the call from a general inquiry to a specific product pitch.
01:03
Rep lists advanced markers (hs-CRP, C-peptide).
Establishes technical authority and differentiation.
01:37
Audio loss/Call drop.
Prevents the rep from moving to a close or setting a follow-up.
Discovery Questions
1
Q1
do you have any specific health concern or any health goals?
Trust Signals
1
Asking specific technical questions about hormone and lipid panels.
Confusion Signals
1
I enquired for some biomarker test I guess... I'm not sure.
Topics Discussed
Biomarker tests
Liver functioning
Kidney functioning
Cardiac markers
Hormone panels
Inflammation markers
Lipid profile
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and willing to talk. |
| Discovery | 2 | neutral | Asking clarifying questions about the test scope. |
| Closing | 3 | neutral | Call ends abruptly due to audio issues. |
Call Transcript
Click to expand
Speaker 1
0.53s
Hello?
Speaker 1
4.11s
hello
Speaker 1
12.03s
Hello?
Speaker 0
13.45s
hello
Speaker 1
14.67s
Yes?
Speaker 0
15.73s
saar good afternoon. dis is nivetha from i o health saar.
Speaker 0
20.57s
is this the right time to talk with you?
Speaker 1
22.89s
keses go ahead.
Speaker 0
23.91s
virginia enquiry for i o health services. just wanted to know do you have any specific health concern or any health goals?
Speaker 1
27.53s
Solar
Speaker 1
33.51s
like I enquired for some like test actually I guess I'm not sure. I enquired for some biomarker test I guess.
Speaker 0
43.01s
aa yes sir. its a comprehensive blood test.
Speaker 1
45.97s
oke.
Speaker 0
46.61s
which covers your liver functioning, kidney functioning, cardiac wrist muscle, nearly to say tip to toe, sir. So what and all basic tests they cover outside at other labs or hospitals. Apart from this, advanced screening will be done in I O, sir.
Speaker 0
60.75s
Okay like
Speaker 1
60.77s
okay like what are the advance training you are talking about?
Speaker 0
63.61s
hormone panels they will not cover. hormone panels, h e d e panels, steroid panels, c peptide, h s c r p, inflammation markers.
Speaker 1
68.67s
C F
Speaker 0
72.69s
So basically they will be covering for diabetes, thyroid,
Speaker 1
73.51s
Okay.
Speaker 0
76.11s
basic profiles they'll use to cover or lipid profile also they'll cover like L D L H L and all. Okay we have nearly in lipid profile itself we have nine biomarkers.
Speaker 0
88.25s
and cardiac wrist markers also we have nearly ten to twelve things and vitamin profiles we have.
Speaker 1
94.85s
Okay.
Speaker 0
97.57s
halo? samay am audible?
Speaker 0
101.55s
Hello.