A
Call Intelligence
None with Nivitha — Jan 22, 2026 12:41
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
10.00%
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Telugu
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
warm_lead
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
20% into call
Pitch Approach
Feature-based
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
customer_thinking
Call Structure
Duration
2:50 (170s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
58
Rep Words / Customer Words
312 / 184
Rep Longest Monologue
11s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 2.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
but idhu you think like it's more cost na like padhinaayiram you are charging.
|
price | Customer | Yes | value comparison | Good |
|
Service Location
But it won't be having at home na. I need to come to there.
|
logistics | Customer | Yes | direct reassurance | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 15300.00 | Price_Sensitive | Main service offering including doctor and dietician consultation. |
Key Moments
400:38
Biomarker Breakdown
Agent establishes the 'comprehensive' nature of the test by listing specific medical panels.
01:06
Price Reveal
The drop from 18,000 to 15,300 is the primary friction point of the call.
01:39
Omega Test Comparison
Effective use of a price anchor (7,500 for one test) to justify the 15,300 package price.
02:24
The 'Discuss at Home' Pivot
Customer signals she is not the sole decision maker for this price point.
Discovery Questions
2
Q1
your location please?
Q2
Pincode maam?
Trust Signals
2
Sharing exact location and pincode
Asking detailed questions about biomarkers
Resistance Signals
2
Directly stating the cost is high
Questioning if the service is home-based or requires travel
Confusion Signals
1
Uncertainty about home collection vs visiting a lab
Topics Discussed
Blood Test Panels
Pricing and Discounts
Home Sample Collection
Doctor/Dietician Consultations
Location Serviceability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Welcoming and ready to listen. |
| Pitch | 2 | neutral | Asking clarifying questions about what is included. |
| Pricing | 3 | neutral | Expressed concern over the 15k price point. |
| Closing | 4 | neutral | Polite but non-committal. |
Call Transcript
Click to expand
Speaker 1
0.77s
Hello
Speaker 0
1.35s
Hello
Speaker 1
2.33s
Aa cheppandi.
Speaker 0
3.51s
maam good evening this is nimitha from iwo.
Speaker 1
6.19s
yes yes. please could you explain sorry i cannot able to connect you in the morning.
Speaker 0
7.03s
Please
Speaker 0
11.45s
Yeah okay.
Speaker 1
11.47s
Ya okay.
Speaker 0
13.23s
shall I share the service catalog ma'am have a look we'll come to call after one o'clock is it okay for you?
Speaker 1
18.07s
Okay.
Speaker 1
19.83s
after one o'clock. okay. you are sharing on the catalog. see like if at all i give a test you say like one blood test is enough for all the testers you are saying.
Speaker 0
21.01s
Okay, and you are sharing.
Speaker 0
29.91s
yes ma'am
Speaker 1
30.75s
What all I'll I'll be getting in that I'm saying. Like you
Speaker 0
35.63s
we have a comprehensive blood test.
Speaker 1
38.03s
Hmm.
Speaker 0
38.41s
which covers 183 biomarkers. It includes your kidney functioning, liver functioning, cardiac risk markers, tumor panels, cancer panels, STD panels.
Speaker 1
41.15s
Hmm.
Speaker 0
47.27s
along with this you will be getting the doctor consultation as well as tailor dietician consultation ma'am.
Speaker 1
52.79s
Okay.
Speaker 0
53.53s
to kind of comprehensive test.
Speaker 1
53.91s
Complete
Speaker 1
55.73s
Okay, how much would be the cost?
Speaker 0
57.85s
the cost is eighteen thousand ma'am. but as of now we have an offer of ten percent discount.
Speaker 1
60.07s
balazo
Speaker 1
63.63s
Okay.
Speaker 0
64.05s
which the price drops to 15,300 ma'am.
Speaker 1
67.45s
oke
Speaker 0
68.51s
main from where you are calling ma'am? your location please.
Speaker 1
71.87s
I am calling from street number 8 up Seewuda.
Speaker 0
76.61s
Pincode maam.
Speaker 1
77.87s
It is 5 lakh 7.
Speaker 0
79.47s
Selection. Okay ma'am. We have service at your place. A technician will be coming to your place directly for blood sample collection and urine sample collection ma'am. It will be a complete blood analysis and urine analysis ma'am.
Speaker 1
91.45s
Okay.
Speaker 1
92.65s
but idhu you think like it's more cost na like padhinaayiram you are charging.
Speaker 0
99.07s
But if you take it in some other lab, right, for the sum of the test, it takes charges, ma'am. Like if you take Omega alone, uh it will cost around seven thousand five hundred for a Omega test alone, ma'am.
Speaker 1
110.01s
Okay, so you will be getting omega B12, D, vitamin
Speaker 0
112.21s
B12
Speaker 0
113.23s
yes your vitamin profile your health even heavy metal screening and all they will not be doing in some of the labs.
Speaker 1
120.09s
Okay.
Speaker 0
120.51s
As a package we will be giving you heavy metal screening and omega and all it will be part of the package itself ma'am.
Speaker 1
126.43s
But it won't be having at home na. I need to come to there. No ma'am.
Speaker 0
130.13s
no ma'am. technician will be coming to your place for blood sample collection.
Speaker 0
134.19s
We have service at your place maam.
Speaker 1
136.15s
and only
Speaker 0
136.17s
and for diet doctor consultation and dietician consultation also we can book it in online ma'am. we can connect it through whatsapp or a zoom call.
Speaker 1
144.75s
okay. okay i'll i'll plan and tell you're saying it will be costing like fifteen thousand na so i need to discuss at home and i'll be i'll be catching you like when i'm available.
Speaker 0
150.03s
Yes ma'am.
Speaker 0
154.19s
Yeah yeah sure ma'am. I'll share you the details of the sample report. Just have a look at it. So if you have any query just give a call back to the same number ma'am. My name is Nivitha.
Speaker 1
163.35s
Okay.
Speaker 0
163.75s
just save this number. vaat aavar yu haav kveris, just give a kaal baak. ok?
Speaker 1
167.21s
Definitely.
Speaker 0
167.95s
thank you ma'am have a good day
Speaker 1
169.97s
Bye.