A
Call Intelligence
None with Nivitha — Feb 09, 2026 12:10
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Readiness to Buy
Warm
Decision Maker
Yes
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:45 (105s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
41
Rep Words / Customer Words
138 / 194
Rep Longest Monologue
6s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling conflict
Oh my god, I just mind, no, I just forgot. There was a meeting, I just forgot about it.
|
time | Customer | Yes | flexibility | Excellent |
Key Moments
200:05
Customer realization of missed meeting
Sets the tone of the call as apologetic and cooperative.
01:22
Confirmation of 26th (Thursday)
Successful outcome of the call; appointment is back on the books.
Trust Signals
2
Customer admits fault for missing meeting
Customer shares professional context (Medical College)
Enthusiasm Signals
1
Active participation in rescheduling
Confusion Signals
1
Slight confusion over dates (Friday vs Thursday)
Topics Discussed
Rescheduling
Calendar management
Medical college responsibilities
Reminder frequency
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer realizes he missed a meeting and feels bad. |
| Middle | 2 | neutral | Actively checking calendar to find a new slot. |
| Closing | 3 | neutral | Thanks the agent for the reminder and the reschedule. |
Call Transcript
Click to expand
Speaker 0
0.01s
hello
Speaker 1
0.75s
Hello
Speaker 1
2.69s
Hi sir good morning this is Nitha from IO.
Speaker 0
2.93s
Hello.
Speaker 0
5.45s
Oh my god, I just mind, no, I just forgot. There was a meeting, I just forgot about it.
Speaker 0
10.07s
student supposed to be there, right?
Speaker 1
11.83s
yes sir.
Speaker 0
12.19s
Sorry, it has to be, sorry, it has to be rescheduled. The next available date I might have is on a Saturday, okay, Saturday.
Speaker 1
23.67s
sade fourteen th right sir.
Speaker 0
26.45s
this 14 also. Can I just get back to you on this number on the technical calendar?
Speaker 1
29.81s
Ya ya sure sir.
Speaker 1
31.57s
Yeah, sure sir.
Speaker 0
32.67s
Okay.
Speaker 1
33.07s
Just confirm your date sollunga sir. I will remind you before a day okay.
Speaker 0
35.87s
okay
Speaker 0
36.79s
Yeah, thanks. Just remind me a couple of days before. I'm actually taking care of a medical college.
Speaker 1
41.93s
Yeah.
Speaker 0
42.13s
So I just have to you have to tell me a little now. It's my bad. I should have reminded you people that I won't be able to make it.
Speaker 1
48.23s
so they won't be able to pick it. i think you might have received an invitation or else like regarding the...
Speaker 0
51.67s
Yeah, just keep my mind, just keep me.
Speaker 1
54.43s
yes okay
Speaker 1
55.75s
I'll remind you sir before a couple of minutes, okay?
Speaker 0
57.19s
I'll I'll look when is the next date. In all probability it will be hello.
Speaker 1
63.77s
is sir is sir I am hearing.
Speaker 0
64.83s
we are we are we're looking at on a on a Friday that is on 26th.
Speaker 1
72.23s
twenty
Speaker 0
72.59s
twenty six or twenty six? just a minute. I'm just looking at the dates.
Speaker 1
75.99s
Yeah okay 13 is Friday and again 20 is another Friday sir. So when can we schedule it?
Speaker 0
82.05s
I think we can fix it for twenty sixth please.
Speaker 1
88.35s
twenty sixth on thursday.
Speaker 0
91.55s
on a thursday ya. yes okay.
Speaker 1
92.69s
Yes okay. Timing is the same timing morning itself correct.
Speaker 0
95.81s
Yeah, yeah, yeah, yeah.
Speaker 1
97.25s
so I will remind you on Tuesday okay.
Speaker 0
100.09s
That should be fine. Okay. Ya okay sir.
Speaker 1
101.23s
Ya okay sir. Thank you sir. Bye.
Speaker 0
102.73s
Thank you.
Speaker 0
104.21s
Okay,